WHATCHU KNOW ABOUT OLO YOLO! Flashcards
WHAT DO YOU KNOW ABOUT OLO?
Olo’s Focus: I’m particularly drawn to Olo’s mission of empowering restaurants to create exceptional guest experiences through technology. As someone with a deep background in hospitality, I understand the challenges restaurants face in balancing seamless operations with personalized service. Olo’s commitment to providing open SaaS solutions aligns perfectly with my belief that technology should be a tool for enhancing the guest experience, not hindering it.
Research: I’ve been following Olo’s recent growth and was particularly impressed by the Earn product – the ability for restaurants to personalize rewards and cultivate loyalty seems incredibly powerful. Understanding the value of streamlined operations, this focus on guest-centric solutions really resonates with me. I’m also fascinated by Olo’s extensive network of integrations, showcasing the company’s commitment to a collaborative ecosystem.
Your Experience Link: “My role at [Previous Company] involved streamlining processes and improving customer experiences within complex digital platforms. I see a lot of potential to translate those skills into Olo’s fast-paced, hospitality-driven environment.
And I’d love to learn more about the company and the role from your perspective!
Why are you interested in this role/company?
Olo’s Focus: “I’m drawn to Olo’s mission of empowering restaurants through seamless technology. Having worked in hospitality, I understand the challenges of juggling efficient operations with exceptional guest experiences. Olo’s emphasis on guest-centric solutions and open integrations resonates deeply, as I believe technology should make restaurants’ lives easier, not harder.”
Experience Alignment: “My role at [Previous Company] involved streamlining workflows and improving customer experiences within complex digital platforms. I’m excited about the possibility of applying those skills to Olo, especially in areas like project management, client communication, and collaboration with cross-functional teams.”
Result (Implicit and Explicit):
Show Initiative: “I’d love to learn more about current customer experience pain points at Olo.
PROJECT MANAGEMENT ORGANIZATION, PRIORITIZATION, and continuous improvement.
“Tell me how you’ve leveraged your product management experience and tools to successfully prioritize tasks and deliver value for clients.”
Your Response:
“My product management background has instilled in me a deep understanding of customer-centric prioritization. I’m passionate about ensuring projects not only meet deadlines but truly address core client needs. Here’s how I approach it:
PAR Method: I’ve internalized Madeline Mann’s PAR (Problem, Action, Result) framework. This ensures I thoroughly analyze client pain points, recommend solution-oriented actions, and always keep the desired outcome in sight.
Agile Mindset: Like Olo, I believe in continuous improvement. I’m well-versed in Agile methodologies, facilitating regular retrospectives to identify what’s working and what could be streamlined. This proactive approach prevents bottlenecks and keeps projects on track.
Prioritization Tools: Jira, Trello, and Confluence are staples in my toolkit. Additionally, I’m proficient in Productboard, which enables me to create clear roadmaps aligned with client feedback and strategic business goals.
80/20 Rule: I focus on the critical 20% of tasks that drive 80% of the impact. This laser-focus allows me to maximize both efficiency and customer value.
Blue Chip Goal: I institute a weekly ‘blue chip goal.’ This dedicated time for process optimization helps me consistently identify ways to enhance the customer experience and streamline our project workflows.
I understand the vital role Olo’s Project Management team plays in the customer journey. I’m excited about the opportunity to leverage my skills and methodologies to not only ensure successful launches but nurture those crucial client relationships that are essential to Olo’s continued growth.”
Breakdown of What 80% Do Is:
The 80% is focused on core project management tasks and essential customer touchpoints:
Project Execution: Managing timelines, meeting deadlines, and coordinating with internal teams
Customer Communication: Providing regular updates, establishing trust, and ensuring satisfaction.
Basic Issue Resolution: Troubleshooting and addressing routine support issues.
Top 3 Questions to Ask:
“What metrics do you use to measure customer experience success, and how are project managers contributing to those outcomes?”
“How does Olo balance standardization across customer onboarding with the potential need for customization?
“Can you describe a recent example of how process improvements by the Project Management team directly impacted Olo’s bottom line or customer retention?”
