WHAT YOU NEED TO KNOW Flashcards
what four roles are needed to access cmdb tables?
asset
itil
cmdb_read
itil_admin
what are some key tables in the cmdb?
base table (cmdb)
ci table (cmdb_ci)
ci relationship (cmdb_rel_ci)
what would you use to create, publish and manage ci policies to help maintain the CMDB?
CMDB Data manager
where does CMDB stem from?
information technology Infrastructure library (ITIL)
on a CI form, how can you change the view?
toggle between ci health dashboard and form view
what displays the entire cmdb class hierarchy in a tree view format?
CI Class Manager
what are a set of terms and definitions that can be used with all servicenow products on the Now platform?
CSDM
Common Service- standard and shared set of service-related definitions across our platforms
Data Model- CMDB framework
what scans the network to inventory devices and applications and updates the CMDB w/ the results for each unique type of hardware/software
Discovery
what finds devices on your network and the important attributes of them, establishes relationships between apps and devices/applications that communicate with one another?
Discovery
What maps service-specific dependencies, based on the devices and applications that are used to deliver a service?
Service Mapping
What’s another term for Top-Down mapping?
Service Mapping
what discovers and models the relationship and dependencies between discovered CIs and automatically populates this info into the CMDB?
Service Mapping
what’s an interactive graphical interface that visualizes relationships between CIs?
Dependency View
what indicates the status of CIS and allows access to its related alerts, incidents, problems, changes and services?
Dependency views
what are some ways you can interact inside of the Now Platform?
workspaces
forms
list
service catalog
dashboards
knowledge base
what’s a set of installed applications on a servicenow instance, before any configuration or customization is done
baseline implementation
what protects applications by identifying and restricting access to applications files and data?
Application scoping
what are the 5 persons types in the Now Platform?
admin
special admin
process user (ITIL)
approver
requester
what displays a set of records from a table within the content frame
list
what are the two common ways to interact with data?
lists and forms
what appears in the list pane but does not retrieve records when you click them
list categories
what must you add when you create a list category so the category does appear?
filtered list (ux lists)
What are the 3 List Context/Control Menus aka Additional Actions in a classic view?
- / List control menu
- Columns options menu
- record context menu
what the quickest method that allows a field value to be edited in a list w/o opening the record and also updates fields on multiple records
list editor
what are the 3 MAIN components of form design
page header
field navigator(fields, field types, filter, formatters)
form layout
what are the cell components of form design
handle icon
settings icon
remove icon
field label
what is an element used to display information that is not on a field in the record?
formatters
what limits a field’s available values?
dependent field
how do you add a list category to a WORKSPACE list?
UI Builder
What suffixes would you add to the URL for Employee Center, Service Portal, Knowledge Portal, CAB Workbench?
/esc
/sp
/kb
/cab
what’s a robust ordering system for services and products offered by various departments for users?/ One stop shop
service catalog
what roles can manage multiple Service Catalogs and proved services to different teams w/in the organization??
admin
catalog_admin
What’s used to create or edit catolog items/record producers?
catalog builder
T/F: Anything that can be ordered individually, is consider a catalog item
True
T/F: Anything that exists as a part of a larger whole can be a catalog item.
False
What defines the questions to ask end users ordering the catalog items & is global by default?
Variables
What’s a container that only has two fields?
Name those fields
Variable sets
Name & Description
What are the major components of Service Catalog?
Items
Record Producers
Variables
Variable Sets
Flows
What’s a type of catalog item, interfaced alternative to lists and forms, that produces a task record?
- Can be performed anywhere in the ServiceNow Platform
Record producers
What does the record producer generate instead of a requested item?
Task record (.e.g. Incident)
T/F
Do create RITM records from record producers.
False.
Do not. Use catalog items instead
What’s presented by the Order field number?
Variables
What provides the ability to order multiple, related items as one request?
Order Guide
What’s created when an order is placed?
REQ# - Generated to keep track of an order
RITM# - begins w/ RITM and consists of the item ordered, quantity, stage
SCTASK# - what’s needed to complete the delivery of each request item from start to finish
What are the flow stages of an item in the delivery process?
Waiting for approval
approved
pending
fulfillment
deployment/delivery
completed
what defines conditions that are evaluated against users to determine which can access Service Catalog items?
User Criteria
What does a flow consist of?
A trigger and one or more actions
what can you use to expand Flow Designer to integrate with external instances and third party applications?
integration Hub
What contains Flow Designer triggers and actions dedicated to a particular application?
Spokes
Triggers can be
Record, date, and application based.
What’s an activity that initiates a flow?
Trigger
What are statements that determine when or how an action runs?
Conditions
What are operations executed by the system? ( creating/deleting/looking up records, updating field values, requesting approval)
Actions
What happens each time you add an action to a flow?
Flow Designer adds a data pill to store its results
What section of the Flow Designer contains data pills?
Data
What enables owners to author cross enterprise work flows and create a single unified process? It’s also used to provide end users with a simplified, task oriented view?
PAD( process automation designer)
What’s a conversations platform that helps users obtain information, make decisions and perform coming work tasks w/ a messaging interface?
Virtual Agent
Which module would you go create a new report?
All> Reports > View / Run
What are the four sections featured on Flow Designer?
Data
Type
Configure
Style
T/F: When you run a report, you automatically save/update.
False
In Report Designer, what are the options to share?
Share
Schedule
Add to dashboard
Export to PDF
Publish
What provides an easy way to categorize, flag and locate records?
Tags
What’s an iterative process that allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
PA
(performance analytics)
Which three Variable Types can be added to a Service Catalog Item?
checkbox
select box
multiple choice
How is the Event Log different from the Event Registry?
Event Log contains generated Events,
the Event Registry is a table of Event definitions
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
they’re the building blocks
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
banner image
browse tab title
form header size
What is the master table that contains a record for each table in the database?
sys_db_object
Tables are made up of what?
Records
Fields
Which one statement correctly describes Access Control rule evaluation?
If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
how are workflows moved between instances?
Update sets
Where can Admins check which release is running on an ServiceNow instance
Stats module
What is generated from the Service Catalog once a user places an order for an item or service?
request
T/F Configuration will not affect what others see on their forms.
false
