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csa fundamentals servicenow > WHAT YOU NEED TO KNOW > Flashcards

WHAT YOU NEED TO KNOW Flashcards

1
Q

what four roles are needed to access cmdb tables?

A

asset
itil
cmdb_read
itil_admin

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2
Q

what are some key tables in the cmdb?

A

base table (cmdb)
ci table (cmdb_ci)
ci relationship (cmdb_rel_ci)

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3
Q

what would you use to create, publish and manage ci policies to help maintain the CMDB?

A

CMDB Data manager

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4
Q

where does CMDB stem from?

A

information technology Infrastructure library (ITIL)

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5
Q

on a CI form, how can you change the view?

A

toggle between ci health dashboard and form view

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6
Q

what displays the entire cmdb class hierarchy in a tree view format?

A

CI Class Manager

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7
Q

what are a set of terms and definitions that can be used with all servicenow products on the Now platform?

A

CSDM
Common Service- standard and shared set of service-related definitions across our platforms
Data Model- CMDB framework

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8
Q

what scans the network to inventory devices and applications and updates the CMDB w/ the results for each unique type of hardware/software

A

Discovery

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9
Q

what finds devices on your network and the important attributes of them, establishes relationships between apps and devices/applications that communicate with one another?

A

Discovery

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10
Q

What maps service-specific dependencies, based on the devices and applications that are used to deliver a service?

A

Service Mapping

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11
Q

What’s another term for Top-Down mapping?

A

Service Mapping

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12
Q

what discovers and models the relationship and dependencies between discovered CIs and automatically populates this info into the CMDB?

A

Service Mapping

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13
Q

what’s an interactive graphical interface that visualizes relationships between CIs?

A

Dependency View

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14
Q

what indicates the status of CIS and allows access to its related alerts, incidents, problems, changes and services?

A

Dependency views

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15
Q

what are some ways you can interact inside of the Now Platform?

A

workspaces
forms
list
service catalog
dashboards
knowledge base

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16
Q

what’s a set of installed applications on a servicenow instance, before any configuration or customization is done

A

baseline implementation

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17
Q

what protects applications by identifying and restricting access to applications files and data?

A

Application scoping

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18
Q

what are the 5 persons types in the Now Platform?

A

admin
special admin
process user (ITIL)
approver
requester

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19
Q

what displays a set of records from a table within the content frame

A

list

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20
Q

what are the two common ways to interact with data?

A

lists and forms

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21
Q

what appears in the list pane but does not retrieve records when you click them

A

list categories

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22
Q

what must you add when you create a list category so the category does appear?

A

filtered list (ux lists)

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23
Q

What are the 3 List Context/Control Menus aka Additional Actions in a classic view?

A
  1. / List control menu
  2. Columns options menu
  3. record context menu
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24
Q

what the quickest method that allows a field value to be edited in a list w/o opening the record and also updates fields on multiple records

A

list editor

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25
Q

what are the 3 MAIN components of form design

A

page header

field navigator(fields, field types, filter, formatters)

form layout

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26
Q

what are the cell components of form design

A

handle icon
settings icon
remove icon
field label

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27
Q

what is an element used to display information that is not on a field in the record?

A

formatters

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28
Q

what limits a field’s available values?

A

dependent field

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29
Q

how do you add a list category to a WORKSPACE list?

A

UI Builder

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30
Q

What suffixes would you add to the URL for Employee Center, Service Portal, Knowledge Portal, CAB Workbench?

A

/esc
/sp
/kb
/cab

31
Q

what’s a robust ordering system for services and products offered by various departments for users?/ One stop shop

A

service catalog

32
Q

what roles can manage multiple Service Catalogs and proved services to different teams w/in the organization??

A

admin
catalog_admin

33
Q

What’s used to create or edit catolog items/record producers?

A

catalog builder

34
Q

T/F: Anything that can be ordered individually, is consider a catalog item

A

True

35
Q

T/F: Anything that exists as a part of a larger whole can be a catalog item.

A

False

36
Q

What defines the questions to ask end users ordering the catalog items & is global by default?

A

Variables

37
Q

What’s a container that only has two fields?

Name those fields

A

Variable sets

Name & Description

38
Q

What are the major components of Service Catalog?

A

Items
Record Producers
Variables
Variable Sets
Flows

39
Q

What’s a type of catalog item, interfaced alternative to lists and forms, that produces a task record?

  • Can be performed anywhere in the ServiceNow Platform
A

Record producers

40
Q

What does the record producer generate instead of a requested item?

A

Task record (.e.g. Incident)

41
Q

T/F
Do create RITM records from record producers.

A

False.

Do not. Use catalog items instead

42
Q

What’s presented by the Order field number?

A

Variables

43
Q

What provides the ability to order multiple, related items as one request?

A

Order Guide

44
Q

What’s created when an order is placed?

A

REQ# - Generated to keep track of an order

RITM# - begins w/ RITM and consists of the item ordered, quantity, stage

SCTASK# - what’s needed to complete the delivery of each request item from start to finish

45
Q

What are the flow stages of an item in the delivery process?

A

Waiting for approval
approved
pending
fulfillment
deployment/delivery
completed

46
Q

what defines conditions that are evaluated against users to determine which can access Service Catalog items?

A

User Criteria

47
Q

What does a flow consist of?

A

A trigger and one or more actions

48
Q

what can you use to expand Flow Designer to integrate with external instances and third party applications?

A

integration Hub

49
Q

What contains Flow Designer triggers and actions dedicated to a particular application?

A

Spokes

50
Q

Triggers can be

A

Record, date, and application based.

51
Q

What’s an activity that initiates a flow?

A

Trigger

52
Q

What are statements that determine when or how an action runs?

A

Conditions

53
Q

What are operations executed by the system? ( creating/deleting/looking up records, updating field values, requesting approval)

A

Actions

54
Q

What happens each time you add an action to a flow?

A

Flow Designer adds a data pill to store its results

55
Q

What section of the Flow Designer contains data pills?

A

Data

56
Q

What enables owners to author cross enterprise work flows and create a single unified process? It’s also used to provide end users with a simplified, task oriented view?

A

PAD( process automation designer)

57
Q

What’s a conversations platform that helps users obtain information, make decisions and perform coming work tasks w/ a messaging interface?

A

Virtual Agent

58
Q

Which module would you go create a new report?

A

All> Reports > View / Run

59
Q

What are the four sections featured on Flow Designer?

A

Data
Type
Configure
Style

60
Q

T/F: When you run a report, you automatically save/update.

A

False

61
Q

In Report Designer, what are the options to share?

A

Share
Schedule
Add to dashboard
Export to PDF
Publish

62
Q

What provides an easy way to categorize, flag and locate records?

A

Tags

63
Q

What’s an iterative process that allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

A

PA
(performance analytics)

64
Q

Which three Variable Types can be added to a Service Catalog Item?

A

checkbox
select box
multiple choice

65
Q

How is the Event Log different from the Event Registry?

A

Event Log contains generated Events,

the Event Registry is a table of Event definitions

66
Q

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A

they’re the building blocks

67
Q

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A

banner image
browse tab title
form header size

68
Q

What is the master table that contains a record for each table in the database?

A

sys_db_object

69
Q

Tables are made up of what?

A

Records
Fields

70
Q

Which one statement correctly describes Access Control rule evaluation?

A

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

71
Q

how are workflows moved between instances?

A

Update sets

72
Q

Where can Admins check which release is running on an ServiceNow instance

A

Stats module

73
Q

What is generated from the Service Catalog once a user places an order for an item or service?

A

request

74
Q

T/F Configuration will not affect what others see on their forms.

A

false

csa fundamentals servicenow (1 decks)

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