WGC Flashcards

1
Q

Areas of Team Masters

A

Practice Management
Technical
Software
CBP

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2
Q

Admin Correspondence for clients

A

NOA
ASIC
IAS

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3
Q

Top 5 Challenges

A
Finding Talent - Staff
Staff Retention
Client Service/Care
Automation
Technology
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4
Q

7 Industry Trends

A
Industry transformation - software
Cloud
Big Data - insights and analysis
Mobile First
Social Media
Expanding Service Lines
Changing Fee Structures - move to fixed fee
Attracting right staff
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5
Q

Admin upskill

A
ABN Applications
Activity Statements
Aged Debtors
ASIC
Client Correspondence
Client Information Requests
Client Invoices
Client Meetings
MyGov
TFN Application
Workflow Meeting
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6
Q

Key Services - Service Suite

A
Business Advisory
Corporate Secretarial
Estate Planning
Private Group Services
SMSF
Taxation
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7
Q

Workflow Acronyms

A
AI	Awaiting Information
C	Client Queries
DR	Division Reallocation
IP	In Progress
NS	Not Started
P	Priority
B	Bill
DR	Deadline
ECR	Engagement Control Register
IR	In Review
O	Overdue
WS	WIP Status
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8
Q

CBP

A
Xero Blue
Xero XPM
Hubdoc
Practice Ignition
Now Infinity
SuiteFiles
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9
Q

WGC Philosophy

A
Attention to Detail
Near Enough is not good enough
WGCSMT require involvement in decision making
WGCSMT devoid involvement 'data processing'
Effective Change Management
Seek Feedback at every opportunity
Ensure ongoing training
Amend procedures in conjunction with change
Transparency
Previous Experience
Humility
Continual Improvement
Big firm approach
No nasty surprises
Work to skillset
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10
Q

Business Advisory

A
Financial Reporting
Budgeting & Cashflow
Succession Planning
Business Health Check
Family Business
Advisory Boards
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11
Q

Corporate Secretarial

A
Annual Company Statements
Company Registers
Minutes
Resolutions
Unit Registers
Registration ABN/TFN/GST
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12
Q

Estate Planning

A
Estate Planning Strategy
Aged Care Directive
Estate Administration
Wills
Testamentary Trust
Deceased Estates
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13
Q

Private Group Services

A
Administrative Services
Accounts Reconciliation
Real Time Reporting
Accounts Payable & Receivable
Employee & Payroll Management
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14
Q

SMSF

A
Administration & Taxation
Establishment
Superannuation Strategic Advice
income Stream Management
Contributions
Fund Rollover
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15
Q

Taxation

A
Tax Planning
Taxation Structuring
GST & Indirect Taxes
Direct Taxes
FBT
ATO Dispute Resolution
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16
Q

WGC Values

A
Client Care Orientation & Commitment
Controlled Risk Taking & Steady Wealth Creation
Enjoyment - Growth - Fulfillment & Satisfaction
Expertise
Holistic Approach
Openness - Integrity
Professional Excellence & Challenge
Teamwork & Collaboration
17
Q

Client Care Charter - Commitment

A

Commitment - provision of exceptional value add
Commitment - ongoing improvement of processes
Commitment - Delivery timely - Quality Technical Advice
Commitment - Innovative & Progressive Solutions

18
Q

Client Care Charter - Service

A

Service - Integrity & Honesty

Service - Efficient, Accurate, Reliable

19
Q

Client Care Charter - Aim

A

Aim - Accessibility, provision, accept and respond to client feedback

20
Q

Client Care Charter - Values

A

Values - ethics, honesty, integrity

21
Q

Training Levels

A

Core
Technical
Advisory