Wellbeing Flashcards
What is the meaning of wellbeing and why it is an important consideration in the workplace?
- The state of being comfortable, healthy and happy
- How people function on a personal & social level
- Allows people to feel a sense of purpose, fulfilment and connection
What are the personal factors that may affect wellbeing? Give examples of each.
ACRONYM: SHEC
- Social and emotional
- Health
- Economic
- Cultural
What are some workplace factors that may affect wellbeing? What are the consequences when wellbeing is not high?
ACRONYM: CRJR
- Workplace culture and morale: micromanaging bosses –> low levels of morale/job satisfaction OR unrealistic goals –> stress levels
- Collegial relationships: lack of support, belonging
- Job autonomy, progression and work progression: lack of opportunity
- Intrinsic and extrinsic rewards: lack of recognition
Workers might feel dissatisfied and undervalued, prone to injury or ill health –> affects level of engagement and productivity
What are the consequences of personal and workplace factors affecting wellbeing to a business.
- Major factor in quality, performance, productivity of workers
- Reduced productivity
- Increased mistakes
- Poorer quality customer services
- Higher levels of sickness and absenteeism
- Low morale and negative workplace atmosphere
- Conflict
- Increased grievance
- Poor employer reputation
- Higher rates of resignations and job terminations
Discuss personal and workplace factors affecting wellbeing.
- Major factor in quality, performance, productivity of workers
- Reduced productivity
- Increased mistakes
- Poorer quality customer services
- Higher levels of sickness and absenteeism
- Low morale and negative workplace atmosphere
- Conflict
- Increased grievance
- Poor employer reputation
- Higher rates of resignations and job terminations
What are some signs and sources of stress?
ACRONYM: PPB
- Physical
- Psychological
- Behavioural
What are strategies to manage workplace stress?
- Improving work life balance (calendar, lists, team building activities)
- Implementing a wellbeing plan (Seminars, training, resources, track stressors, learn how to relax)
Discuss communication styles used with colleagues and supervisor(s) regarding wellbeing.
- USING APPROPRIATE COMMUNICATION STYLE (expressive speaking, empathetic listening, sensitivity to feelings)
- Formal: official communication, writing
- Informal: verbal, face-face, over the phone
- Direct: saying explicitly and plainly
- Indirect: Gestures, body language
- Passive: avoiding expression of opinions or feelings
- Aggressive: expresses feelings, violate others rights
- Assertive: expressing thoughts, understood by others without putting down their thoughts, feelings and opinions
- ADVANTAGES AND DISADVANTAGES OF THE DIFFERENT STYLES
- USING METHOD OF COMMUNICATION APPROPRIATE TO THE SITUATION
- DEVELOPMENT OF A COMMUNICATION PLAN (written list, concise and straightforward, positive attitude. Suggestions include flexible working hours, rearranging work schedule, work from home)
- STRATEGIES OF DEALING WITH A NEGATIVE RESPONSE (Avoid a defensive response, understand person’s concerns, assess if the response is true, reply kindly, discuss alternatives
(more on study notes/textbook)
What are formal and informal resources supporting wellbeing?
- Counsellor(s)
- Employee assistance program (EAP)
- Family, friends and colleagues
- Online resources
- Support staff, HR and WHS officers
What is the EAP?
A voluntary, work-based program that offers free and confidential assessments, short-term counselling, referrals, and follow-up services to employees
- Personal or work related problems
- Negative ramifications on job performance, health and wellbeing
What are the key features of an EAP?
- 24/7 hotline counselling
- Confidentiality
- Referrals and follow up services
- Workplace wellbeing resources (mentoring program), encouraging open conversations, support work-life balance
What are the benefits of EAP for employees and employers?
EMPLOYEES:
- Improved work focus and performance
- Motivate
- Convenient sessions
- Availability of 24/7 hotline
- Confidential help from qualified professionals
- Counselling for family-related issues etc
- Discuss financial challenges
- Discuss physical health issues
EMPLOYERS:
- Decrease workplace negativity
- Increase employee engagement
- Increase productivity of employees
- Greater potential to attract top talent
- Improve staff relationships
- Reduce employees compensation claims
- Reduce the possibility of labour disputes
- Address security and safety issues
- Reduce the cost of employees health insurance plan
- Reduce the attrition rate
- Decrease presenteeism (sick workers come to work) and absenteeism
- Improve business brand and enhance reputation
- Reduces burden and stress from business owner
