Weeks 1 & 2

Question 1

Hearing

Answer 1

Sound waves create a physiological response in which the brain interprets the sound waves & correlates those with a meaning. ~Passive Response~

Question 2

How would supportive communication improve operational efficiency in an organization?

Answer 2

Innovation & sharing of ideas would increase.

Question 3

Three principles of verbal communication

Answer 3

1. It is important to recognize variations in how spoken language is used across cultures.
2. Words do not mean the same thing to all people.
3. All languages have value.

Question 4

People typically identify groups of people who share which three of these cultural similarities?

Answer 4

1. Value system
2. Language
3. Political ideology

Question 5

Nonverbal communication is not categorized by:

Answer 5

sending a message via email

Question 6

What does paraphrasing a message back to a speaker do?

Answer 6

Uses your own words to summarize the content and feeling.

Question 7

Sandwiched criticism is when criticism is placed between two positive statements. Why might this be a poor approach?

Answer 7

Sandwich criticism can cause confusion and send a mixed message

Question 8

If highly technical terminology is used in communication and is not understood by the audience, what form of noise is this?

Answer 8

Semantic Noise

Question 9

What statement hinders the principles of cross-cultural communication?

Answer 9

A person does not use prior knowledge of cultural differences.

Question 10

How do we minimize communication breakdowns in meetings?

Answer 10

Recognize your personal perceptions during the communication process.

Question 11

Which three statements promote effective verbal communication?

Answer 11

1. Recognize how yo communicate nonverbally.
2. Verify all nonverbal messages.
3. Consider the messages you’re communicating nonverbally.

Question 12

Which types of communication can escalate destructive communication?

Answer 12

Defensive Communication

Question 13

Informational Listening

Answer 13

The earliest form of listening for a human occurs when we do not yet understand the actual words.

Question 14

What statement best describes the communication barrier of internal noise?

Answer 14

Our opinions and biases that influence our message

Question 15

Cultural differences can be based on which of the following?

Answer 15

1. Sexual Orientation
2. Religious Customs
3. Age

Question 16

Which approach would delay the process of cross-culture communication?

Answer 16

Self-Management

Question 17

Which type of communication works to resolve conflicts and builds relationships?

Answer 17

Supportive

Question 18

Which statement contributes to communication barriers?

Answer 18

Pretending that you understand the language breakdown during the communication process.

Question 19

Which is not a defensive behavior response?

Answer 19

Equality

Question 20

Which three help to overcome perceptions?

Answer 20

1. Developing better listening skills.
2. Asking questions for a better understanding.
3. Distinguishing fact from opinion.

Question 21

Assumptions

Answer 21

Hai feels resentment that Andrea is late to work often. He says to her, “Why can’t you be on time if I can? I know we both have kids we take to school, but I still make it here on time.”

Question 22

Defensiveness Communication

Answer 22

When asked about an error found in a patient’s record, Mary replies, “It’s not my fault!”

Question 23

Semantic Noise

Answer 23

Eadberht, an older person from the United Kingdom, has difficulty understanding some of the language that Eskil, a young Swedish-American, uses in their emails.

Question 24

Beliefs

Answer 24

Olivia has difficulty communicating with her manager, Dave, when he begins meetings without asking about her family. She tells him that in her culture, you never start work without first connecting about social & family issues.

Question 25

How can technology be a barrier to communication?

Answer 25

Personal connection & a sense of relationship can be lost.

Question 26

Which of these may be a factor in effective communication if the speaker does not follow the locals language’s word order/ “Try not. Do or do not. There is no try.”

Answer 26

Syntactic rules

Question 27

Halo Effect

Answer 27

Assumptions based on limited information

Question 28

Attribution Error

Answer 28

Linking causes of events to personalities or external situations.

Question 29

When discussing a project with Bob, you say, “ The project plan presented last week has a couple of issues that need to be addressed. “Your statement to Bob is an example of what type of voice?

Answer 29

Passive

Question 30

Empathic Listening

Answer 30

Emotional listening style the hearer seeks to provide support and to put themselves in the place of the sender to experience the issue.

Question 31

Which of these factors should you consider in cross-cultural communication?

Answer 31

Gender

Question 32

Which type of communication creates a climate for the open exchange of ideas & thoughts?

Answer 32

Supportive

Question 33

Which type of communication reinforces conformity rather than critical thinking?

Answer 33

Defensive

Question 34

What is power gradient?

Answer 34

Where there is a perceived difference in the importance of one role over another.

Question 35

Perception is not based on”

Answer 35

information that is presented.

Question 36

Which two statements are true about nonverbal communication?

Answer 36

1. Trust is increased when nonverbal and verbal communication compliment each other.
2. Nonverbal messages communicate much about relationship.