Week 8 Flashcards

1
Q

What is a stakeholder?

A

An individual or a group that, in the context of a specific situation, is either harmed by, or benefits from, the corporation, or whose rights the corporation should respect

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2
Q

what is stakeholder theory of the firm?

A
  • created by Freeman in 1980s it states that he stakeholder approach starts by looking at various groups to which the corporation has a responsibility.
  • The main starting point is the claim that corporations are not simply managed in the interests of their shareholders alone, but that there is a whole range of groups, or stakeholders, that have a legitimate interest in the corporation as well.
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3
Q

what is the CSR approach?

A

it strongly focuses on the corporation and its responsibilities, and its impact on society

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4
Q

what are the two principles Evan and Freeman said we can apply to determine who is a stakeholder?

A
  1. the principle of corporate rights, which demands that the corporation has the obligation not to violate the rights of others.
  2. the principle of corporate effect, says that companies are responsible for the effects of their actions on others
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5
Q

what is the traditional model of management and managerial capitalism?

A

where the company is seen as only related to four groups. Suppliers, employees, and shareholders provide the basic resources for the corporation, which then uses these to provide products for consumers. The shareholders are the ‘owners’ of the firm and consequently they are the dominant group whose interests should take precedence.

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6
Q

what is the stakeholder view of the firm?

A

here the shareholders are one group among several others. The company has obligations not only to one group, but also to a whole variety of other constituencies that are affected by its activities. The corporation is thus situated at the centre of a series of interdependent two-way relationships. This model forms the basis of our understanding of CSR.

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7
Q

what is the network model of stakeholder theory?

A

stakeholder groups also might have duties and obligations to their own set of stakeholders, and to the other stakeholders of the corporation. This gives rise to a network model of stakeholder theory.

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8
Q

what is Friedman’s stance on stakeholders?

A

a key objection of CSR has been that businesses should only be run in the interests of their owners. This correlates with the traditional stockholder model of the corporation, where managers’ only obligation is to shareholders. Stakeholder theory therefore has to provide a compelling reason why other groups also have a legitimate claim on the corporation.

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9
Q

what are the three forms of stakeholder theory according to Donaldson and Preston (1995)?

A
  1. Normative stakeholder theory—this is theory that attempts to provide a reason why corporations should take into account stakeholder interests.
  2. Descriptive stakeholder theory—this is theory that attempts to ascertain whether (and how) corporations actually do take into account stakeholder interests.
  3. Instrumental stakeholder theory—this is theory that attempts to answer the question of whether it is beneficial for the corporation to take into account stakeholder interests.
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10
Q

what is the salience of stakeholders?

A

Mitchell, Agle, and Wood (1997) suggest three key relationship attributes likely to determine the perceived importance/ salience of stakeholders, important when deciding which stakeholders are more likely to be able to influence the organization in some way. Likely to be important when organizations are in a position where they have to decide how to assign priority to competing stakeholder claims.
- Managers are likely to assign greater salience to those stakeholders thought to possess greater power, legitimacy, and urgency.

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11
Q

what are the three attributes of salience of stakeholders?

A
  1. Power. The perceived ability of a stakeholder to influence organizational action.
  2. Legitimacy. Whether the organization perceives the stakeholder’s actions as desirable, proper, or appropriate.
  3. Urgency. The degree to which stakeholder claims are perceived to call for immediate attention.
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12
Q

what are the 4 stakeholder groups?

A

marketplace, workplace, communities and environment

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13
Q

what is the marketplace about? what are the challenges and how do you overcome them?

A
  • it covers the business end of the community, like consumers, shareholders (governance), suppliers, investors and competitors. the parties which have an interest in the financial success of the firm
    CHAL:
  • However, Marketplace may expose corporate irresponsibility and lack of commitment to CSR:
  • The Market can act as a social control of business, where
    consumers can reward or punish corporations
    SOL:
  • An appropriate corporate culture at board level can
    result in effective board policies that govern the outlook,
    running and organisation of the company
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14
Q

what is the workplace?

A
  • employees are at the centre of CSR. A firm’s reputation rests on its treatment of employees, therefore CSR can attract talent and boost performance.
  • Companies need employees to buy into CSR activities
  • Employment is the fundamental social & economic role of business.
  • Workplace issues are central to CSR: occupational
    health and safety (physical and psychological), fair
    pay and conditions, equal opportunities, fair process
    and free association.
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15
Q

what is the overview of communities?

A
  • Philanthropic community donations were amongst the
    first forms of CSR and are usually the first
    manifestations of a firm’s CSR agenda.
  • Communities have high legitimacy as corporate
    neighbours, as they’re usually in need of support
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16
Q

what are the types of community responsibility and criticisms raised against corporate giving?

A

TYPES:
1- Focusing and Working with community organisations (Government + NGOs)
2- Philanthropic donations from the firm to deserving causes (time / money)
3- Corporate giving through dedicated Foundations e.g. Lloyds bank Foundation
CRITICISM:
- an instrumental attempt to buy local compliance to corporate plans.
- A public relations device that adds little value to the cause / firm.

17
Q

what is the overview of environment? what has increased its attention and tools?

A
  • gained growing attention since 1980s and increasingly more now with theme of sustainability
    INCREASED ATTENTION DRIVEN BY:
    1. Population growth
    2. Consumption & resource use in developed countries
    3. Increasing NGO power
    4. Recognition of the economic costs of climate change
    TOOLS:
    1. environmental management systems, eg ISO
    standards.
18
Q

how do we manage shareholders? challenges and solutions?

A

CHALLENGES
- they have a unique relationship with corporation as they’re in effect the ‘owners’ of the firm,
- they’re not easy to frame contractually eg ethical issues, remuneration of senior members
SOLUTIONS:
- Improvements to corporate governance practice
- Different dynamics of operation according to model of corporate governance
- Increased transparency (Anglo- American model)
- New corporate governance codes

19
Q

what is the anglo-american model of corporate governance?

A

Anglo-American model of capitalism is primarily a market-based form of corporate governance. The Anglo-American model is predominantly evidenced in the UK and the US.
- the focus is on shareholder value, their executive remuneration is based on stock marker performance, ethical concerns include, insider trading
- in regards to agency, employees have no say in the control of the firm

20
Q

what is the continental European model?

A

Also called ‘Rhenish Capitalism’ or ‘social capitalism’ focuses on extensive state regulation of market outcomes. This model is a more network- or relationship-based form of corporate governance.
- their focus is on shareholder value, employee retention and non-profit goals, their executive remuneration is less directly performance related, ethical concerns include interests of large shareholders over individual investors
- in regards to agency, there is a supervisory board appointed by employees (stakeholder focus)

21
Q

what are the key characteristics of employees (the workforce)?

A
  • employees are the stakeholder group most closely integrated in organisations, they’re key production resource, they’re most directly affected by success of firm and represent the company towards other stakeholders
22
Q

what are the key issues with employees and how do we manage them?

A

ISSUES:
- equal opportunities not given in workplace, privacy, freedom of speech, work-life balance, fair remuneration
SOLUTIONS:
- strength of the legal ties eg employee contracts, importance of psychological contract

23
Q

how do we manage consumer stakeholder group?

A

A key stakeholder group
- Products safe and fit for purpose
- Ethical marketing communications
- Ethical pricing strategy
- Protecting Vulnerable groups (eg
children)
- Increased empowerment of consumers as a group

24
Q

what are the key issues and solutions to stakeholder group of suppliers?

A

ISSUES:
- How embedded the relationships are
- Imbalance of power in supply chain and ability to switch supplier
2- Close interrelationships in supply chains can give
rise to ethical problems:
- Abuse of power, bribery, Conflict of interest, Over-intense competition, Different practices and operating standards in
global supply chains
SOLUTIONS:
- Ethical sourcing -> Fairtrade movement -> Foster protection and empowerment of growers -> Supports development of communities
- Alignment of different groups of stakeholders on ethical sourcing (supplier, consumers, investors)

25
Q

describe stakeholder group of civil society?

A

the stake held by civil society groups is different from other groups, its more indirect and representative, they’re a mixed group in size and scope, they trade in legitimacy of their claim in societal terms
- they have limited salience - a more instrumental approach, but from an ethical point of view they have a right to be involved in organisations

26
Q

describe the stakeholder group of government and state?

A
  • ‘government’ is defined as a whole group of different actors, institutions and processes, they have a complex set of ties and relationships
  • they have a dual role of one one hand acting as representatives of citizens interest and on the other hand the government has interests if its own depending on business prosperities
  • they experience issues with legitimacy and accountability, how much influence businesses should have on government.