Week 7 Flashcards
What are some examples of bridges in therapeutic communication?
Caring And respect
Trust and veracity
Empathy
Mutuality
Confidentiality
Ethical behaviour
What are some examples of barriers in therapeutic relationships?
Anxiety
Stereotyping
Space violation
Confidentiality violation
Over and under involvement
Violation of personal space
Cultural and gender differences/issues
How does anxiety impact communication?
Decreased communication effectiveness
What is a stereotype?
How are they devolved?
Are stereotypes positive or negative?
Stereotypes are generalizations about the characteristics and/or attributes of a group of people.
developed threw-> inferences from day to day interactions, parents/role models/ peers point of view/beliefs,
They are negative-> gross generalizations, everyone’s different, is alienating to individuals who are supposed to ‘possess’ them but don’t.
_____Is typically known as the state of being male or female; typically used as reference to social and cultural differences, rather then biological ones. Related to self identity
______ is typically defined as the biological characteristic that describes a person (penis, vagina?)
Gender
Sex
Gender identity is each persons internal and individual experience of gender
What are so,e tips to reduce barriers?
Establish trust
Demomstrate care and empathy
Empower the client
Avoid jargon
Maintain appropriate personal distance
Practice cultural sensitivity
Use therapeutic relationship - building activities such as active listening
What are the four steps of the caring process?
Connect with your client
Appreciate the clients situation
Respond to clients needs
Engage in client collaborative care
Empathy + ______= compassion
Action
What is inclusivity?
The practice or policy of including people who might otherwise be marginalized on the basis of difference such as physical or mental disabilities or belonging to minority groups
What are the top 5 rules for communicating with patients with disabilities?
Talk directly to the patient, not to anyone else with them- even if the patient has cognitive disabilities or difficult speech.
Avoid assumptions based on a patient’s condition or disability. For example, if a patient has severe anxiety, and presents with stomach pain, many healthcare professionals will assume that her stomach pain is due to their anxiety. But this is not necessarily the case, avoid assumptions.
Use person-first language. For example, instead of saying “the MS patient”,say “the patient with MS”. Instead of saying “the wheelchair patient”, say “the patient who uses a wheelchair”—> sees them as an individual
Repeat back to patients what you understood them to say. And have them repeat your directions or explanations back to you, in their own words
Don’t finish patient sentences. If a patient has a speech that’s difficult to understand, ask them to repeat themselves until you get there meaning
The term describing the belief that one’s own culture is best and should be adopted by all is:
A. ethnocentrism.
B. cultural relativism.
C. cultural blinding.
D. cultural competence
A. ethnocentrism.
Communication principles: what is the LEARN acronym
Listen carefully
Explain what the client needs to understand
Acknowledge cultural differences
Recommend what the client should do
Negotiate mutually agreeable strategies
What is cultural safety and how does it fit with relational practice?
Cultural safety incorporates:
- Cultural awareness, the acknowledgement of difference;
- cultural sensitivity
- cultural competence
- cultural humility
Involves self reflection-> which leads to empathy-> advocacy
Which of the following statements is true regarding the use of interpreters?
A. Family members should be encouraged to serve as an
interpreter.
B. The nurse should continue speaking while the interpreter is
speaking to the client.
C. The nurse should maintain eye contact with the interpreter
rather than the client.
D. The nurse should give the interpreter a summary of the goals
of the interaction.
D. The nurse should give the interpreter a summary of the goals
of the interaction.
How will I maintain my values for safe, compentent and ethical nursing practice?
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