Week 5 Flashcards
Personal information systems
information systems used by a single individual
Workgroup information system
information system that facilitates the activities of a group of people
Departmental information systems
workgroup information systems that support a particular department
Functional information systems
workgroup information systems that supports a particular business function
Collaboration information systems
information system that support collaboration
Enterprise Information systems
information systems that span an organisation and support activities of people in multiple departments
Inter-enterprise information systems
information systems that are shared by two or more independent organisations
Information silo
condition that exists when data are isolated in separated information systems
Data integrity
in a database or a collection of databases, the condition that exists when data values are consistent and in agreement with one another
Data integrity problem
in a database, the situation that exists when data item values disagree with one another. I.e. two different names for the same customer
Business process reengineering
the activity of altering existing and designing new business processes to take advantage of new information systems
Customer relationship management (CRM) system
suite of applications, a database, and a set of inherent processes for managing all the interaction with the customer, from lead generation to customer service
Customer life cycle
marketing, customer acquisition, relationship management, and loss/churn
Enterprise resource planning (ERP)
a suite of applications, a database, and a set of inherent processes for consolidating business operations in a single, consistent computing platform
Enterprise application integration (EAI)
a suite of software application that integrates existing systems by providing layers of software that connects applications together
