Week 5 -

Question 1

What is quality function development (Basu 2004)

Answer 1

Is a technique for converting the needs of customers into design requirements

Question 2

What does quality function development involves?

Answer 2

It involves translating the design concept and customer requirements into measurable technical requirements

Question 3

How you build the house of quality (6)

Answer 3

• Identify the customer requirements
• Identify technical requirements
• Relate the customer requirements to the technical requirements
• Conduct an evaluation of competing products or services
• Evaluate technical requirements and develop targets
• Determine which technical requirements to deploy in the remainder of the production/delivery process

Question 4

What are the benefits of Quality function development? (Basu,2004)

Answer 4

• Is a systematic and quantitative process used to build quality into processes
• Team based so breaks down barriers
• Identifies which product or service characteristics most contribute to customer requirements
• Links Voice of customer to internal processes