Week 4 Verbal and non Verbal Language Flashcards
Verbal communication
Not what you said but how they interpret it that is important
Verbal communication (words)
Symbols
Word sound or visual device that represents thought concept or object
Thought
Mental process of creating a category idea or image triggered by a referent (things that a symbol represent) ex joy
Worlds meaning
Arbitrary
Onomatopoetic
From other language
Metaphorical
Culture bound
Power of words
Create perception
Good or bad
Influence thoughts
Words symbolize meaning
Affect actions
Behavioural
Affect and reflect culture
Language shape our culture
Managing miscommunication
Be aware of missed meaning
Be clear, think before you say
Be specific
Be aware of changed meaning
Be unbiased
Establishing a supportive relationship
Describe your feelings instead of evaluating others
Solve problems instead of controlling
Be genuine
Emoathaize
Be flexible
Be equal other than superior
Communication patterns
Apologize
Explicit admissions of an error or wrong doing
Assertive
Able to pursue ones own best interest without denying the rights of ones communication partner
Aggressive
Pursuing ones own interests by denying the rights of others
Behaving assertively: 5 steps
Describe how you view the situation
Disclose your feelings
Identify effects of the other persons behaviour on you or others
Be silent wait for a response
Paraphrase content and feelings
Verbal communications styles that influence therapeutic communication
Moderates voices
Encourages client involvement
Advocates for client as needed
Provided appropriate info
Language in professional manner
Action speak louder than words
Non verbal is harder to fake
Interaction adaptation theory
Interpreting others non verbal messages help us appropriately adapt our communication as we interact with them
Major role in interpersonal relationships
Communication is inescapable
Initiating and developing and maintaining interpersonal relationships
Non verbal codes
Body movement
Cultural and language differences
Eye contact
Cognitive function clues to thinking patterns
Monitor function observe behaviour of others
Regulatory function signal when we want to talk
Expressive function reveal our emotions
Facial expressions
Gallery of our emotions display
Surprise, fear, disgust, anger, happiness, sadness
Vocal cues
I
Personal space
Touch
Dimensions of meaning in non verbal messages
Immediacy
Communication liking
Arousal
Communicating responsiveness
Dominance
Communicating power
