Week 3 test 1 monday

Question 1

two main elements of scheduling…

Answer 1

mechanics and art

Question 2

mechanics

Answer 2

selecting appointment book( electronic or manual) outlining MATRIXING and entering info

Question 3

ART

Answer 3

work with dental health care team and answer a few questions

Question 4

appointment book columns are to

Answer 4

organize scedual, identify who is performing the treatment, who the patient is, why the patient is beeing seen, and what will be done

Question 5

unit/time blocks

Answer 5

10 or 15 minute intervals

Question 6

four questions to help maximize sceduling effecancy

Answer 6

what time of day does the team work smarter and faster, how much time is needed to complete a procedure, which procedure may require the assistance of an extented funtion assistant, who will do the sceduling.

Question 7

Dentist shall be obliged to make reasonable arrangements for emergency their patients of record.

Answer 7

ada principles of ethics and code of professional conduct january 2010, chicago illinois

Question 8

follow up appointments

Answer 8

records all nessary information. completes the appointment card,hands it to patient, repeats the information

Question 9

recalll system

Answer 9

is an organized method of sceduling patients for examinations prophylaxis or other dental treatment

Question 10

the success of a recall sytem is dependant on several factors

Answer 10

patients must be willing to return for follow uo care and examination, the dental practice must follow consistantly, an effecient methode for tracing and contacting patients

Question 11

recall opintment

Answer 11

automatic scheduling of a patient.

Question 12

benefits of a recall system

Answer 12

forms a partner ship between patient and health care team,increases referrals from patients, insures a steady flow of patients, results a partenership with other dental profesinals because the total care of the patient is shared

Question 13

classification of recalls

Answer 13

avragerecall apointment includes examination radiographs prophylaxis and floride for children

Question 14

customary fee

Answer 14

the fee determined by the third party administrator from actual fees for specific dental services

Question 15

resonable fee

Answer 15

a determination by the third party administrater that a particular service for a given procedure has been modified to take into consideration unusual complications,

Question 16

closed panel

Answer 16

groups of dental providers that under contracts with third paries to provide dental services.

Question 17

cordination of benefits COB

Answer 17

a system that cordinates the benifits of two or more dental policies. the total benifits payed should not be more than 100 % of the original fee

Question 18

incentive program

Answer 18

if the patient reveives preventive care at set intervals during the first year, the dental benefits plan will increase to 80-20 %. the increase will continue as long as the patent continues to follow the preset standard of treatment

Question 19

closed panel programes

Answer 19

are programes that dictate to patients where they can receive their dental treatments

Question 20

another type of closed panel program

Answer 20

is provided by large corperations, the dentist and the dental auxilary are emlpoyees of the corporation.

Question 21

maximum coverage

Answer 21

total dollar amount that an insurance company will pay in an year

Question 22

steps in manual insurance tracking system

Answer 22

place all paid claims in a file for the month in whitch the claim is payed(chronilogicaly) in a n area with easy access, in case they are nedded during the year. if EOB (explanation of benefits

Question 23

secondary coverage:The Birthday Rule

Answer 23

designates primary coverage to the parent whose birthday comes first in the year.

Question 24

workers’ Compensation programs

Answer 24

cover employees who substain dental injuries while working. these require special handling and authorization. patients who have a work-related claim also must provide billing information. it is wise to contact the insurance carrier and receive clear instructions before any work is begun

Question 25

fraudulent insurance billing 5B2 over billing

Answer 25

it is unethical for a dentist to increase a fee to a patient solely because the patient is covered under a dental benefits plan..