Week 3

Question 1

What does TPS sand for?

Answer 1

Transactional Processing System

Question 2

What is TPS?

Answer 2

Cross-functional information systems that provide the bulk for corporate data

Question 3

What does TPS do?

Answer 3

Process data that results from business transactions

Question 4

What is batch processing

Answer 4

Transaction data is accumulated overtime and processed periodically; overnight

Question 5

What is real time/online processing?

Answer 5

Data processed immediately after transaction occurs

Question 6

Give 5 examples of core transaction processing systems?

Answer 6

Sales order; inventory management; purchase order; finance; payroll

Question 7

What is an ERP system

Answer 7

Cross-functional, company-wide system driven by an integrated suite of software modules that supports the basic internal business process of a company

Question 8

What does CRM stand for?

Answer 8

Customer Relationship Management

Question 9

What is a CRM system?

Answer 9

A system that helps a company manage all aspects of customer encounters, includes marketing and advertising, sales, customer service after sale and programmes to retail loyal customers