week 3 Flashcards
steps to having a successful interview
- gather all and accurate data about the patients’ health states…description and chronology of illness
- build rapport and trust-safe space
- share info with patient about their health state
- build rapport for a continuing therapeutic relationship….allows for future opportunities for assessment, diagnoses, planning and treatment
- look to engage in teaching for health promotion and prevention
factors of consider for an interview
- time and place
- intro and explanation
- purpose
- length
- expectation
- presence of others
- confidentiality
- costs
what does a therapeutic nurse-client relationship include?
- verbal and nonverbal communication
- sending and receiving
- positivity, empathy and active listening
- attending to the physical environment-setting privacy and refusing interruptions
-taking notes
what type of electronic clinical documentation is there and why is it used
EHR (electronic health record)
-records health histories and physical examination findings
-can influence interviews in a positive way
- share data easily and reduce redundancy
what are the pros of electronic health record
-advance interviewing practice…refines techniques
- minimize redundancy
- helps to stay focused on patient and shows active listening
con of electronic health records
can be a distraction and interfere with the nurse-client therapeutic relationship
communication techniques
- introducing the interview
- working phases (open and closed ended questions)
- responses: assisting the narrative
- non verbal skills
-closing the interview
10 traps of interviewing
- providing false assurance or false reassurance
- giving unwanted advice
- using authority
- using avoidance language
- engaging in distancing
- using professional jargon
- using leading or biased questions
- talking too much
- interrupting
- using “why” questions
situations where it can be challenging to interview
-hearing impaired patients
- acutely ill patients
- under the influence
- personal questions asked of the clinician
- dealing with sexual advances
- crying patients
- angry patients
- those who threaten violence
-anxious patients
gathering the health history includes
- biographical data
- reason for seeking care
- current health or history of current illness
- past health
- family history
- review of systems
- functional assessment and activities of daily living (ADLs)
examples of biographical data
- name
- address and phone number
- age and birth date
- birthplace
- gender
- marital status
- ethnocultural background
- occupation (usual and present)
- source of info (primary language and authorized representative)
when documenting the reason for seeking care
- brief statement in the patients words…using quotation marks
-includes health maintenance, health promotion or wellness needs
-symptom
-sign
what is a symptom
subjective sensation
what is a sign
-objective abnormality
- detectable on physical examination or lab reports
characteristics of a symptom
- location
- character or quality
- quantity or severity
- timing (onset, duration, frequency)
- setting
- aggravating or relieving factors
- associated factors
- patient’s perception
PQRSTU