week 2 documentation Flashcards

1
Q

documentation

A
Besides delivering the standard of care,
documentation can protect you against
medical malpractice claims
 You can be sure that whenever a patient
consults an attorney, the nurse’s notes will
be scrutinized
 The nurse’s notes are where the most
detailed account of the patient’s care is
located
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2
Q

purpose of MR

A
Communication
between other health
care professional
 Business record to
justify services
rendered (DRG’s)
 Legal record used to
evaluate a patient’s
claim of disability as
well as serve as a
foundation for
medical malpractice
Most states have
statutes that dictate
what a medical
record should contain
 JCAHO has set
standards that most
hospitals in the
country follow
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3
Q

If attorney feels the case

A

request copies of MR
request copies of standard of care policy
some states require a sworn affidavit
witness to support that the standard of care was breached

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4
Q

differnent forms

A

They will differ from facility to facility
Some are standardized – purchased from a
company
Some are State forms
Some are created by the facility for specific
reasons
Others are generated because of Joint
Commission requirements

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5
Q

types of charting

A

Narrative free flow
Focus Charting PIe and SOAP
Charting by Exception something that is out of the norm
Computerized Charting hospital docucare

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6
Q

advantages of narrative charting

A
Oldest style and
most familiar
Flexible
Can be used in
many clinical
settings
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7
Q

disadvantages of narrative charting

A
Subjective and
lack structure
Task oriented and
little or no
evaluation
Following progress
is difficult
Double charting
Time consuming
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8
Q

advantages of focus charting

A
Consistent with
JCAHO
Promotes nursing
process
AIR or PIE format
Encourages critical
thinking
Easily understood
and adapted
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9
Q

disadvantages of focus charting

A

May turn into
narrative notes
lacking patient
responses

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10
Q

advantages of charting by exception

A
Highlights
abnormal
Trends in patient
status are easy to
follow
Norms are clearly
defined
Eliminates double
charting
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11
Q

disadvantages of charting by exception

A
Developed for an
all RN staff
Legal system is
suspect
Every section must
have a
documented
response
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12
Q

advantages of computerized nursing documentation

A
Easy to access
demographics and
reports
Printouts are legible
Reduces med errors
Improves productivity
and quality of care
Decreases ability to
tamper with
documentation
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13
Q

disadvantages of computerized nursing documentation

A
Possible loss of
confidentiality
Need sophisticated
security
Downtime may
disrupt work
Inadequate amount of
terminals
Cost
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14
Q

rules for good charting

A
Be factual
 Document what you
saw, heard or did
 Avoid making
generalizations
 Avoid using ‘appears’ or
‘seems’
 Never sign off a med
that another nurse gave
 Never chart procedures
you did not do
Watch your timing
 Guard your name
 Use proper
abbreviations
 Don’t omit anything
 Maintain nursing care
plans
 Chart in the ‘positive’
 Create a picture
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15
Q

words to avoid

A
Complainer Abusive Drunk Lazy Spoiled Problem patient Difficul Hostile Rude Demanding Aggressive Crazy
 Obnoxious Nasty Disagreeable Bad Failed Excessive Sufficient Prolonged
Tolerated well”
Within normal limits – “normal”
 Poorly
 Appears
 Appears in pain
 Appears restless
 Appears disinterested
 “Seems to have”
 “Improved”
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16
Q

five errors that are common on charting

A
  1. Incomplete initial history and physical
  2. Failure to observe and take appropriate action
  3. Failure to communicate changes in a patient’s
    condition
  4. Incomplete or inadequate documentation
  5. Failure to use or interpret monitoring
    appropriately
17
Q

four c s used to malpractice suit prevention

A
Caring – show how much you care.
 Communicate – explain things clearly, ask if
they have questions, encourage them to
speak up.
 Competence
 Charting
18
Q

why do pt sue

A
Unrealistic expectations
Poor rapport and poor communication
Greed – seldom the primary reason
Lawyers and a litigious society
Poor quality care
Poor outcome
Failure to understand the patient/family
point of view or devaluing that point of
view
19
Q

proactive nurse action

A
Respond to the patient
 Educate the patient
 Comply with the standards of care
 Supervise care
 Adhere to the nursing process
 Document
 Follow-up
20
Q

respond to pt

A
Be there
 Listen attentively
 Engage in the conversation
 Don’t act like you are in a hurry
 Explain as much as you can – with facts
 Share just a small bit of yourself