Week 2

Question 1

What are the 5 major effects of effective communication with the patient?

Answer 1

1. Builds trust 2. Increases compliance 3. Relieves Stress 4. Reduces recovery time 5. Improves patient satisfaction

Question 2

__% for Med error and __% of hospital deaths are from poor communication

Answer 2

55 65

Question 3

What goals need to be met to develop self-awareness?

Answer 3

-Distinguish own emotional needs vs patient needs -Meet the needs of personal emotions outside of the nurse-patient relationship

Question 4

Why is being self aware of nonverbal communication important.

Answer 4

Because patients WILL notice your nonverbal communications

Question 5

How can self reflection help you build self awareness?

Answer 5

It allows you to identify your behaviors and attitude and gives you the chance to adjust these attitudes

Question 6

How can deliberate thought help develop self awareness?

Answer 6

It allows you to make peace with your mistakes

Question 7

What are the four main factors in Self-awareness?

Answer 7

-Professional boundaries -Reflective practice -Avoiding stereotypes -Becoming nonjudgmental

Question 8

When do most boundary violations occur?

Answer 8

When there is confusing between the needs of the nurse and the needs of the patient

Question 9

Explain the Continuum of professional Behavior

Answer 9

It is a continuum that shows that therapeutic relationships are not set and defined. They occur over a range that depend on the stiuation

Question 10

What is the left side of the Continuum of professional Behavior?

Answer 10

Under involvement

Question 11

What are some things included under under involvement?

Answer 11

-Patient abandonment -Disinterest -Neglect

Question 12

What is on the right side of the Continuum of professional Behavior

Answer 12

Over involvment

Question 13

What are some things considered over involvement?

Answer 13

-Boundary crossing -Boundary violation -Professional sexual misconduct

Question 14

Are boundary crossings a sudden thing?

Answer 14

Most of the time no. Crossing a boundary is something that is built up to.

Question 15

How do you document a boundary crossing incident?

Answer 15

-Keep comments restrictive and specific -Document what lead to conclusions not the conclusions themselves -Be discriptive in notes

Question 16

What are some questions you need to ask during self reflections of a boundary crossing event?

Answer 16

-What was the intent -Was it for therapeutic purpose -Patients best interest -Did it optimize or detract from care -Was it appropriately documented

Question 17

What is reflective practice?

Answer 17

When you take time to focus on own thought and feelings and understand how these can affect behaviors toward patients

Question 18

What are some steps to take to become less judgmental?

Answer 18

-Avoid stereotypes, prejudices, and bias -Acknowledge all patients rights to be who they want to be -Convey acceptance to patients

Question 19

What is communication?

Answer 19

The exchange of thoughts, ideas, or information.

Question 20

What are the two types of communication?

Answer 20

Verbal and non-verbal

Question 21

What does verbal communication consist of?

Answer 21

All speech oral and written

Question 22

What does non-verbal communication consist of?

Answer 22

All non-speech -Grooming -Clothing -Gestures -Posture -Facial expressions -Eye contact

Question 23

What are some non-verbal communications to avoid during therapeutic communication

Answer 23

-Excessive or insufficient eye contact -Distraction and distance -Standing when the patient is sitting/laying down

Question 24

What is congruent communication?

Answer 24

Verbal and nonverbal communication that are consistent and reinforce each other

Question 25

What is incongruent communication?

Answer 25

speech and nonspeech that do not match

Question 26

What are four ways to become a better communicator?

Answer 26

-Listen -Be empathetic -Ask open-ended questions -Give information

Question 27

What are the two main factors that promote effective communication?

Answer 27

-Rapport builders -Dispositional Traits

Question 28

What are Dispositional Traits?

Answer 28

Traits that make you who you are

Question 29

Give examples of desirable dispositional traits

Answer 29

-Being warm and friendly -Being open and respectful -Being honest -Being empathetic -Be caring -Be competent -Be genuine

Question 30

What is a rapport builders?

Answer 30

Things that build rapport with the client

Question 31

What are some examples of Rapport builders?

Answer 31

-Ensuring the patient feels cared for -Maintaining open communication -Providing privacy -Ensuring confidentiality -Give personal space -Ensuring the patient is aware of the next steps

Question 32

What are the three role types that a group member can take on?

Answer 32

-Task oriented -Group building or maintenance -Self-serving

Question 33

What occurs during the forming phase of group development

Answer 33

The group comes together for the first time

Question 34

What occurs during the Storming phase of group development

Answer 34

Roles are established

Question 35

What occurs during the Norming phase of group development

Answer 35

A plan is made and agreed upon

Question 36

What occurs during the Performing phase of group development

Answer 36

The work is done and completed

Question 37

What occurs during the Adjourning phase of group development

Answer 37

The group disbands and debrief’s