Week 2 - 6

Question 1

IS THE CREATION, OPTIMIZATION,
IMPLEMENTATION AND EVALUATION OF
SPECIFIC PROCESSES IN AN ORGANIZATION

Answer 1

BUSINESS PROCESS
MANAGEMENT

Question 2

DIFFERENT TYPES OF BPM

Answer 2

Integration-centric BPM
Human-centric BPM
Document-centric BPM

Question 3

A successful BPM sys tem start s by defining
the s tages involved in a workflow.

Answer 3

BPM LIFECYCLE

Question 4

BPM LIFECYCLE

Answer 4

PROCESS DESIGN
MODEL
EXECUTE
MONITOR
OPTIMIZE

Question 5

BUSINESS PROCESS
MANAGEMENT
BENEFITS

Answer 5

INCREASED EFFICIENCY AND COST
SAVING
ENHANCED EMPLOYEE AND COSTUMER
EXPERIENCE
MORE SCALABLE PROCESSES
GREATER TRANSPARANCY
LESS DEPENDENCY ON DEVELOPMENT
TEAMS

Question 6

a series of tasks or a set of activities performed by a group of stakeholders to achieve an organizational goal.

Answer 6

BUSINESS PROCESS

Question 7

TYPES OF BUSINESS PROCESS

Answer 7

CORE PROCESSES
SUPPORT PROCESSES
MANAGEMENT PROCESSES

Question 8

These processes are the critical functions of a business that directly add value to the end customers.

Answer 8

CORE PROCESSES

Question 9

These processes enable and support the core processes to be performed seamlessly.

Answer 9

SUPPORT PROCESSES

Question 10

These processes are responsible for planning, monitoring, managing, and controlling the core and supporting processes from start to end.

Answer 10

MANAGEMENT PROCESSES

Question 11

refers to the use of technology, such as software and systems, to automate, streamline, and optimize business processes. It helps organizations improve efficiency, reduce errors, and save time and resources on manual task completion.

Answer 11

BUSINESS PROCESS TECHNOLOGY

Question 12

KEY REASONS TO HAVE WELL-DEFINED BUSINESS PROCESS

Answer 12

• Identify what tasks are important to your larger business goals
• Improve process efficiency
• Streamline communication between people/functions/departments
• Set approvals to ensure accountability and optimum use of resources
• Prevent chaos from creeping into your day-to-day operations
• Standardize a set of procedures to complete tasks that really matter to your business

Question 13

7 STEPS OF THE BUSINESS PROCESS LIFE CYCLE

Answer 13

• DEFINE YOUR GOALS
• PLAN AND MAP YOUR PROCESS
• SET ACTIONS AND ASSIGN STAKEHOLDERS
• TEST THE PROCESS
• IMPLEMENT THE PROCESS
• MONITOR THE RESULTS
• REPEAT

Question 14

defined as a set of techniques that build a representation of an organization’s current business processes, which include their workflows, structures, and elements.

Answer 14

BUSINESS PROCESS DISCOVERY

Question 15

is a set of activities aiming to systematically define the set of business processes of a company and establish clear criteria for prioritizing them.

Answer 15

Process identification

Question 16

The output of process identification

Answer 16

process architecture

Question 17

serves as a framework for defining the priorities and the scope of process modeling and redesign projects.

Answer 17

Process architecture

Question 18

is concerned with the definition of an initial list of processes.

Answer 18

designation phase

Question 19

considers suitable criteria for defining priorities of these processes.

Answer 19

evaluation phase

Question 20

to gain an understanding of the processes an organization is involved in as well as their interrelationships.

Answer 20

designation phase

Question 21

to develop a prioritization among these for process management activities

Answer 21

evaluation phase

Question 22

some researchers have argued for the existence of only two processes:

Answer 22

(1) managing the product line, and
(2) managing the order cycle.

Question 23

Others identify three major processes:

Answer 23

• Developing new products,
• Delivering products to customers,
• Managing customer relationships.

Question 24

One of the most influential

Answer 24

Michael Porter’s Value Chain model

Question 25

Two categories of processes

Answer 25

- core processes (called primary activities) - support processes (support activities).

Question 26

Cover the essential value creation of a company

Answer 26

Core processes

Question 27

Enable the execution of these core processes.

Answer 27

Support processes

Question 28

not all processes are equally important and not all processes can receive the same amount of attention

Answer 28

Evaluation Phase

Question 29

This criterion is concerned with assessing the strategic relevance of each process.

Answer 29

Importance

Question 30

This criterion aims to render a high-level judgment of the “health” of each process.

Answer 30

Dysfunction

Question 31

It should be determined how susceptible they are to process management initiatives, either incidental or on a continuous basis.

Answer 31

Feasibility

Question 32

is a body of techniques to determine the level of systematic process thinking in an organization.

Answer 32

BPM MATURITY ASSESSMENT

Question 33

Two aspects of BPM maturity assessment

Answer 33

- is to assess to what extent a given organization covers the range of processes that are ideally expected from it. - is to assess to what degree these processes are documented and supported.

Question 34

One of the most widely used frameworks for maturity assessment.

Answer 34

Capability Maturity Model Integrated (CMMI)

Question 35

This framework distinguishes a number of so-called process areas.

Answer 35

Capability Maturity Model Integrated (CMMI)

Question 36

Five CMMI maturity levels

Answer 36

Level 1 - Initial Level 2 - Managed Level 3 - Defined Level 4 - Quantitatively Managed Level 5 - Optimizing

Question 37

At this initial stage, the organization runs its processes in an ad-hoc fashion, without any clear definition of these processes. Control is missing.

Answer 37

Initial

Question 38

At this stage, project planning along with project monitoring and control have been put into practice.

Answer 38

Managed

Question 39

Organizations at this stage have adopted a focus on processes.

Answer 39

Defined

Question 40

At this stage, organizational process performance is tracked.

Answer 40

Quantitatively Managed

Question 41

At this stage of maturity, the organization has established organizational performance management accompanied with causal analysis and resolution.

Answer 41

Optimizing

Question 42

Can be conducted internally within an organization (also called self-appraisals

Answer 42

Appraisals

Question 43

Different types of appraisal are distinguished and defined in the _________.

Answer 43

Standard CMMI Appraisal Method for Process Improvement (SCAMPI)

Question 44

is a conceptual model that shows the processes of a company and makes their relationships explicit.

Answer 44

process architecture

Question 45

The part of the process architecture that covers the processes on level one is known as the _________.

Answer 45

process landscape model

Question 46

It shows the main processes on a very abstract level.

Answer 46

process landscape model (Level 1)

Question 47

Which level shows the processes at a finer degree of granularity, but still in a quite abstract way

Answer 47

Level 2

Question 48

Which level show the detail of the processes including control flow, data inputs and outputs, and assignment of participants.

Answer 48

Level 3

Question 49

Classifies the types of cases that are handled by an organization.

Answer 49

Case Type Dimension

Question 50

is a product or service that is delivered by an organization to its customers, such as an insurance (a service) or a toy (a product).

Answer 50

Case

Question 51

Classifies the functions of an organization.

Answer 51

function dimension

Question 52

something that an organization does

Answer 52

function

Question 53

is something that an organization (or part of it) handles.

Answer 53

Case

Question 54

Four steps of Process Architecture Approach

Answer 54

1. identify case types 2. identify functions for case types 3. construct case/function matrices 4. identify processes

Question 55

In the first step, a classification of case types is developed for the organization.

Answer 55

Identify Case Type

Question 56

This is done by selecting the case properties that will be used for the classification.

Answer 56

Identifying Case Type

Question 57

Properties of Identifying Case Type

Answer 57

- Product Type - Service Type - Channel - Customer Type

Question 58

this property identifies the types of products that are handled by an organization

Answer 58

Product Type

Question 59

This property identifies the types of services that the organization handles, similar to the way in which product type identifies the types of tangible deliverables.

Answer 59

Service Type

Question 60

This property represents the channel through which the organization contacts its customers.

Answer 60

Channel

Question 61

This property represents the types of customer that the organization deals with

Answer 61

Customer type

Question 62

In the second step, a classification is developed of the business functions that are performed on the different case types.

Answer 62

Identify Functions for Case type

Question 63

In this step, the previous two steps of the described approach lead to a matrix that has the different case types as columns and the different functions as rows.

Answer 63

Construct Case/Function Matrices

Question 64

In this final step of the proposed approach, we determine which combinations of business functions and case types form a business process

Answer 64

Identify Processes

Question 65

is an object in the organization that flows through a business process.

Answer 65

Flow object

Question 66

Is an existing process architecture that is pre-defined as a best-practice solution.

Answer 66

Reference Process Architecture