Week 2/3

Question 1

Justification for counseling

Answer 1

Pharmacist is most likely the last healthcare provider the patient will see before beginning a new medication regiment
Many med errors are caused by lack of patient understanding about a drug’s direction

Question 2

The average pharmacist spends

Answer 2

2.7-9.6 minutes consulting with patients

Question 3

Building a relationship

Answer 3

Non-judgmental, aware of differences, honest collaboration, appropriate attending behaviors
Look professional
Do not waste time

Question 4

Attending behaviors

Answer 4

Visual eye contact
Vocal qualities (pace, tone, volume)
Verbal tracking
Attentive and authentic body language

Question 5

Attentive and authentic body language

Answer 5

Face the patient squarely
Lean forward
Uncross arms and legs
Expressive face

Question 6

Verbal skills

Answer 6

Tailor language to the pt
Open ended questions
Avoid leading questions

Question 7

13 Counseling Steps

Answer 7

Introduce yourself
Understand whom you are speaking too
Purpose and importance of the counseling session
What did their physician tell them
Any concerns before starting
Name, dose, indication, freq, and route of admin
Onset of action
Duration
Benefits
Interactions
Safe storage
Missed dose
Beneficial and avoided activities
Any troubles?

Question 8

Counseling Environment

Answer 8

Semi-private space
Relocate phones, fac machine, cash register
Remove barriers
Move out from behind the barrier to counsel
Ask pt to come in

Question 9

Indian Health Service Model

Answer 9

What did your prescriber tell you the med is for?
How did your prescriber tell you to take the med?
What did your prescriber tell you to expect