week 2 Flashcards
phases of reality shock
honeymoon
shock/rejection
recovery
resolution
what is the honeymoon phase
period of excitement; excited to join the profession and learn as much as possible
what are new grads guided by in the honeymoon phase
by desire to do their best and become confident in their new roles and responsibilities
Why are establishing working relationships where trust and respect are demonstrated between the new nurse and the preceptor important during the honeymoon phase
Get to know coworkers/build relationships so you have someone to go to when you hit the shock phase; someone to vent to
what is the shock phase
Most vulnerable as this is when negative feelings towards new role may surface.
Realization that expectation of role is inconsistent with the day-to-day responsibilities and workflow.
Risk to quit, leave their unit, or experience burn out.
things that can help you through the shock phase
Remind your self it’s a phase and wont last forever; phase where you go to those people you built a relationship with in honeymoon phase
Importnant to take care of yourself/reward yourself
Get good sleep, eat well, relationships have you back
what is the recovery phase
Begin an upward climb back to the positive side
Able toconsider all sides of new role as a nurse
Begin to see job realities with a more open perspective
Begin to accept challenges of day-to-day responsibilities
Begin to find creative solutions to barriers in providing safe and effective nursing care
how do nurses look at shock phase vs recovery phase
Shock phase: focus on yourself
Recovery: start seeing other people/other roles (Look at as challenge and not punishments; find creative solutions and getting a groove of things)
what is the resolution phase
Typically, after one year of nursing experience
Nurse fully understands their role
Nurse fully contributes to the delivery of safe and effective patient care
Becomes more comfortable in role and helping out more
what is important once you get to the resolution phase
to not move backwards; have constructive critisim and use it as a way to improve yourself
what are ways nurses can use coping skills? What are other ways to help their professional role
Focus on mastering your skills
Seek guidance from experienced nurses
Find a nurse specialty that fits
Challenge yourself
Face new skills
Find mentors
Go to manager and talk to them and let them help you if wanting to quit
why is professional communication important
Maintaining an environment supportive of professional communication enables conflict to be handled appropriately with positive outcomes
what are the 3 parts that makes communication effective? what are the 5 elements?
3 parts: sender, messenger, recipient
5 elements: who it address, what it address, how it is relayed (attitude)/is it clear, to who its relayed, how are they receiving the message (emotionally) (im not sure if this is all 5 elements but what I wrote in class)
characteristics that support professional communication
empathy
equality
openness
positiveness
supportiveness
what is empathy
Feeling what the other person is feeling and seeing the situation as he/she sees it
what’s equality
All participants in the process are equal
what is openness
Feelings and thoughts stated directly and honestly
what is positiveness
Using agreement as a basis for approaching disagreements and impasses
what is supportiveness
Feelings expressed with spontaneity rather than strategy
what is empathy vs sympathy
empathy is showing feelings to those you haven’t experienced what they are going through while sympathy is feeling for someone who has experienced what you have
what are the fundamentals to conflict
information and perception
***know where the conflict is coming from
conflict is not always good or bad. what are some examples of conflict
Can be because two people have different ideas on how to reach goal/different goals in general
Might be because of info needing to be exchanged (one don’t know protocol while other does and they. both think they are right).
conflict is not always good or bad. what are some examples of conflict
Can be because two people have different ideas on how to reach goal/different goals in general
Might be because of info needing to be exchanged (one don’t know protocol while other does and they. both think they are right).
what are harmful consequences of conflict
Negative effect on emotional and physical well-being
Emphasis on personal welfare over that of the group
Diversion of time and energy from important goals
Financial and emotional costs
Personal fatigue
beneficial consequences of conflict
Recognizes talents and innovative abilities
Identifies an outlet for expression of aggressive urges
Introduces innovation and change
Diagnoses problems or areas of concern
Establishes unity
examples for harmful and beneficial consequences from conflict
Harmful: exhausting and tiring; take away time, cost money, physical and emotional wellbeing
Benefit: see their talents, bring everyone together
(conflict resolution step 1) common conflict resolution styles
avoidance
accommodation
force
compromise
collaboration
what is avoidance resolution style
one person uses passive behaviors and withdraws from the conflict; neither person is able to pursue goals
what is accommodation resolution style
one person puts aside his/her goals in order to satisfy the other person’s desires
what is force resolution style
one person achieves his/her own goals at the expense of the other person (no body is happy; basically someone says this is going to happen etc)
what is compromise resolution style
both people give up something to experience partial goal attainment
what is collaboration resolution style
both people actively try to find solutions that will satisfy them both (makes both happy)
(step 2 in conflict resolution) why is active listening important and what are the different techniques
it reduces the emotional charge from the situation
paraphrasing: shows you are listening. and checking meaning
reflecting: understanding of how someone feels
open questioning: more info; avoid assumptions
acknowledge: convey appreciation of other person
summarizing: review progress and important info
framing: present message in non-judgmental way; removing absolute terms
reframing: help others. see their concerns in a new light
what is the 3rd step in conflict resolution
Third step is that all people involved must view their conflict as a problem to be solved mutually
what are professional responses to verbal conflict
When conversation is escalating, try to move to private location
Speak in a normal tone of voice
Use “I” messages
Maintain eye contact throughout
maintain. an. openbody stance
do not physically back away unless you perceive you are actually in physical danger
offer explanations, but do not make excuses
if you say you will take care of, report, or change something then do it
how can you promote a professional nursing image
Use positive communication techniques
Provide a safe environment in which others can ask questions and learn
Focus energy toward solving conflict
maintain clear, open, and sensitive communication
