Week 2

Question 1

The best way to evaluate the effectiveness of performance improvement training is; A: observed behavioral changes
B: self-assessments
C: participants feed back
D: post-test results

Answer 1

A: observed behavioral changes

Question 2

Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?
A: quarterly newsletters
B: monthly lectures
C: Quality teams
D: continuous monitoring

Answer 2

C: Quality teams

Question 3

Which of the following actions should a facilitator make the highest priority during a customer focus group process?
A: selecting a homogenous group
B: establishing rapport with the group
C: providing written ground rules to the group
D: generalizing the findings to the population

Answer 3

B: establishing rapport with the group

Question 4

Quality personnel provides consultative support to the governing body and medical staff regarding their roles and responsibilities in areas such as:
Credentialing, privileging, quality oversight
TRUE
FALSE

Answer 4

True

Question 5

Observation and documentation of interpersonal and communication skills is an example of fppe
TRUE
FALSE

Answer 5

True

Question 6

On which of the following quality functions does The Joint Commission not require the medical staff to be involved?
A: Patient Safety
B: Nurse staffing levels
C: use of blood and blood products
D: use of developed criteria for autopsies

Answer 6

B: Nurse staffing levels

Question 7

What is the most frequently used accrediting body for managed care organizations?
A: American manage care association
B: National managed care association
C: National committee for quality assurance
D: National association for managed care

Answer 7

C: National committee for quality assurance