Week 2

Question 1

Examples of verbal communication

Answer 1

Tone of voice
Volume
Word use
Ability to speak

Question 2

Factors that influence communication

Answer 2

Perception
Confidence
Physical and mental health
Values
Beliefs and cultural beliefs
Gender
Age
Electronic communication and social media

Question 3

Communication methods

Answer 3

Focusing
Active listening
Clarifying
Empathetic listening
Paraphrasing
Asking open-ended questions
Asking close-ended questions

Question 4

Barriers to communication

Answer 4

Failing to listen
Using patronizing language
Minimizing problems
Interrupting
Giving advice
Answering your own questions
Defence mechanism

Question 5

Defence Mechanism

Answer 5

To avoid uncomfortable feelings

Question 6

Nonverbal examples

Answer 6

Touch
Silence
Eye contact
Facial expressions
Body movement
Gestures
Appearance