WEEK 1B: CONSUMER IN PERSPECTIVE

Question 1

Is a movement that promotes the
interest of the purchaser/buyer.

Answer 1

Consumerism

Question 2

Effects of Consumerism in Society

Answer 2

• Positive: fuels to economic growth
• Negative:
  > social – bigger gap
  among various
  economic groups
  > environmental –
  sustainable fashion
  vs fast fashion

Question 3

________ ________ of consumption
from these rising populations is
gathering force as it sweeps
through each generation

Answer 3

Global hurricane

Question 4

Reasons of buying:

Answer 4

• Need
• Habit
• Desire and fear

Question 5

Global political economy
determines the ________ as well as guides the collective ________ of consumers

Answer 5

• options
• choices

Question 6

• A person, who buys goods and
  services and makes use of public
  utilities as well as natural
  resources, like soil, air and water.
• Unaware of the consumer’s rights
  and responsibility.

Answer 6

Consumer

Question 7

Characteristics of an Ideal Consumer

Answer 7

• One who is educated, alert, aware, responsible, accountable and environment friendly
• a good citizen who believes in individual
  and social responsibility.
• Knows his/her rights and responsibility as a consumer.

Question 8

3R’s of Consumer
Education

Answer 8

Reduce, Reuse and
Recycle

Question 9

Refers to an emotional and cognitive response the consumer generates in consumer experience

Answer 9

Consumer Well-Being

Question 10

What are included in the emotional and cognitive responses of consumers?

Answer 10

• customer satisfaction
• positive emotion
• perceived quality of life

Question 11

___________ derived from the consumption of goods and services, that is, to the satisfaction of needs (Daskalopoulou, 2014)

Answer 11

Satisfaction

Question 12

Ecosystem Services

Answer 12

• Supporting
• Provisioning
• Regulating
• Cultural

Question 13

Constituents of Well-being

Answer 13

• Security
• Basic Material for Good Life
• Health
• Social relations
• Freedom of Choices and
  Action

Question 14

__________ is viewed from the perspective of
consumers as individuals.

Answer 14

Private well-being

Question 15

___________is to be viewed from the perspective
of the aggregate and distributive
impact in providing and fostering
consumer needs of the current and
future generations.

Answer 15

Social well-being

Question 16

_______ is viewed from the perspective of a
dynamically sustainable human-environment
interrelationships.

Answer 16

Ecological well-being

Question 17

Perspectives of Consumer Well-being

Answer 17

• Private well-being
• Social well-being
• Ecological well-being

Question 18

Models of Consumer Well-being

Answer 18

1. The Acquisition Model of Consumer Well-being
2. The Possession Model of Consumer Well-being
3. The Two-Factor Model of Consumer Well-being
4. The Consumption Process Model of Consumer Well-being

Question 19

________ posits that
consumer well-being is determined by satisfaction with acquisition of consumer goods and services.

Answer 19

The Acquisition Model of Consumer Well-being

Question 20

Satisfaction that results from the ownership of consumer goods

Answer 20

The Possession Model of Consumer Well-being

Question 21

Two-Factor Model: refers to experiences related to the purchase of consumer goods and
services.

Answer 21

acquisition domain

Question 22

Two-Factor Model: focuses on experiences related to material possessions

Answer 22

Possession of Consumer Goods and Services (possession domain)

Question 23

Two aspects of The Consumption Process Model of Consumer Well-being

Answer 23

1. Maintenance Satisfaction
2. Disposition satisfaction

Question 24

Consumption Process Model: Satisfaction consumers
experience when they seek to have a possession repaired or serviced.

Answer 24

Maintenance Satisfaction

Question 25

Consumption Process Model: refers to the degree of satisfaction consumers feel with the disposability of their products

Answer 25

Disposition satisfaction

Question 26

Two aspects of the Two Factor Model

Answer 26

1. Acquisition
2. Possession of Consumer Goods and Services

Question 27

Maintenance Satisfaction: two major sub dimensions

Answer 27

• satisfaction with
  repairs provided by service vendors in the community
• satisfaction with services that facilitate repair by the owners themselves

Question 28

Process of gaining knowledge and skills needed to manage consumer resources and taking actions to influence the factors which affect consumer decisions.

Answer 28

Consumer Education

Question 29

Concerns of Consumer Education

Answer 29

skills, attitudes, knowledge and understanding

Question 30

McGregor (2010) identified recent
efforts to frame consumer education as a vehicle to teach consumers about ______ and ________.

Answer 30

global justice and sustainability

Question 31

Aims of Consumer Education

Answer 31

• Protect the interests of consumers;
• Promote an understanding of the
  systems and structures within the marketplace; and
• Contribute to society by creating more active and informed citizens,
  leading to a more even balance of power between the producer and the consumer.

Question 32

Areas of Concern

Answer 32

1. Consumer decision-making
2. Resource management
3. Citizen participation

Question 33

external and internal factors affecting consumer decisions as
well as the stages of the decision-making process

Answer 33

Consumer decision-making

Question 34

personal finance, buying skills and conservation

Answer 34

Resource management

Question 35

consumer protection and advocacy

Answer 35

Citizen participation

Question 36

Structure of Consumer Education

Answer 36

1. Formal Education
2. Lifelong Education
3. Targeted Education

Question 37

Structure: refers to learning through a program of instruction in an educational institution generally recognized by a qualification or a certificate.

Answer 37

Formal Education

Question 38

Structure: covers all purposeful learning
activity “from the cradle to the grave”

Answer 38

Lifelong Education

Question 39

Structure: refers to a range of educational
activities designed for particular consumer groups that are
considered vulnerable

Answer 39

Targeted Education