Week 12 - RPA Readings

Question 1

RPA stands for

Answer 1

Robotic Process Automation

Question 2

What type of processes are best suited for RPA?

Answer 2

processes that are more rules-based, multi-step, repeatable, and high volume tend to be best suited. Additionally, this is the type of work that most employees find less fulfilling and more time-consuming. By handing this work over to bots, employees are freed up to perform work that provides more value.

Question 3

Examples of accounting jobs that can be replaced by RPA

Answer 3

1. Preparing customer orders
2. Payroll
3. Tax
4. Audit

Question 4

The 5 Basic Steps of

RPA

Answer 4

1. ID the right process to automate
2. Understand the process
3. Develop a flowchart for the process
4. Program the bot using an RPA tool
5. Test the bot

Question 5

Pros of RPA

Answer 5

1. Improved efficiency
2. Greater productivity
3. Elimination of human error
4. Cost savings
5. Reduced turnover

Question 6

Challenges of RPA

Answer 6

1. Start-up costs
2. Lack of technical ability
3. Changing organizational mindset
4. Employee concerns

Question 7

Tools available for RPA development

Answer 7

Common ones:

1. Automation Anywhere
2. Blue Prism
3. UiPath

Python & R

Question 8

Name of robots

Answer 8

bots - agents - virtual workforce

Question 9

3 Primary uses of RPA

EY

Answer 9

1. Data movement - ETL (lightly)
2. Digital enablement - adding a digital/mobile front-end to old/legacy systems that may be challenging to interface with.
3. Data processing - rapidly performing repetitive tasks

Question 10

Tasks best suited for RPA are?

Answer 10

Complex tasks►Repetitive ►Multi-step►Rule-based ►Labor intensive ►Standardized►Based on structured data►High volume

Question 11

RPA skillset and key roles (5)

Answer 11

1. Technical developer
2. Solution architect
3. Bot controllers
4. Engineering support
5. Security

Question 12

Technical Developer

Skillset

Answer 12

►Builds future state processes and manages process risk & controls

►Defines process security access requirements

►Create functional requirements &translates into RPA solution design & prepares UAT

►Develops and configures bots based on solution design in RPA software

►Creates test cases and supports in testing phase

►Provides Level 2 support if required

Question 13

Solution Architect

Skillset

Answer 13

1. Oversees and leads automation sprints across all functions
2. Reviews and provides input to RPA roadmap, strategy, and technical infrastructure
3. Process prioritization, RPA scaling, software selection
4. Coordinates and manages bot deployment, and user acceptance
5. Coordinates bot release schedule with application release schedules (patches, upgrades, etc.)

Question 14

Bot Controllers

Skillset

Answer 14

1. Monitors & maintains bot execution
2. Business support after going-live
3. Error handling
4. Candidate process intake
5. Optimizes bot capacity and resource scheduling

Question 15

Engineering Support

Skillset

Answer 15

1. Manages RPA infrastructure
2. Manages/maintains RPA software
3. Installs upgrades and patches of RPA software post-approval

Question 16

Security

Skillset

Answer 16

1. Manages IT risks and controls
2. Owns RPA access management based on agreed solution design