Week 11 Part 2

Question 1

What type of decision is this? Choosing whether to buy a new product or service, what inventory levels are needed

Answer 1

Structured decision

Question 2

What type of decision is this? setting budgets, pricing

Answer 2

Semi-structured decision

Question 3

What type of decision is this? no clear solutions like advertising, designs

Answer 3

Unstructured decisions

Question 4

Name this type of DSS: Process numerical data from data warehouse. Produces
dashboards and scorecards.

Answer 4

Data Driven

Question 5

Name this type of DSS: Works on documents, videos, transcripts, media
(Wikipedia is an example

Answer 5

Document Driven

Question 6

Name this type of DSS: Uses knowledge and past experiences to support
decision making. (Neural networks

Answer 6

Knowledge driven

Question 7

Name this type of DSS: Uses models and simulation to support decision making

Answer 7

Model Driven

Question 8

Name this type of DSS: Group support systems for collaboration (Facebook,
Skype)

Answer 8

Communication Driven

Question 9

Name this Business performance tool: Systematic and periodic process of measuring one’s performance against the job and
company requirement

Answer 9

Performance Appraisal

Question 10

Name this Business performance tool: Confidential anonymous feedback from people who work around them

Answer 10

360 degree feedback

Question 11

Name this Business performance tool: set of indicators to measure data against a goal, or success metric

Answer 11

Key Performance Indicators (KPI)

Question 12

Name this Business performance tool: action plan - your goals into achievable steps (can keep track on your progress)

Answer 12

Personal Development Plans (PDP)

Question 13

Name this Business performance tool: Celebrate employee successes

Answer 13

Reward and Recognition programs

Question 14

Name this Business performance tool: Did the company meet their sales goal for the month? Were products built/delivered on time? Was quality (defects per 1000 units) maintained?

Answer 14

Key Performance Indicators (KPI)

Question 15

What is a visualization tool?

Answer 15

Any tool that represent your data visually. I.E. charts, graphs

Question 16

What is a dashboard?

Answer 16

A graphical presentation showing whatever data the decision maker needs to know. Usually automated

Question 17

How are dashboards and KPIs related?

Answer 17

Dashboards display KPIs

Question 18

A good dashboard does what?

Answer 18

Draws your attention to items that are not within the expected range (too low, too high)

Question 19

dashboards should be __________, meaning that the user should be able to “drill down” to view more data

Answer 19

hierarchical

Question 20

Name this: Clicking total sales should show a detailed screen
showing sales in all provinces, or states. Clicking on one of the
provinces should then show sales by city in the province.
Clicking on a city should then show sales per store within that
city.

Answer 20

Drilling down