Week 11 Part 2 Flashcards
What type of decision is this? Choosing whether to buy a new product or service, what inventory levels are needed
Structured decision
What type of decision is this? setting budgets, pricing
Semi-structured decision
What type of decision is this? no clear solutions like advertising, designs
Unstructured decisions
Name this type of DSS: Process numerical data from data warehouse. Produces
dashboards and scorecards.
Data Driven
Name this type of DSS: Works on documents, videos, transcripts, media
(Wikipedia is an example
Document Driven
Name this type of DSS: Uses knowledge and past experiences to support
decision making. (Neural networks
Knowledge driven
Name this type of DSS: Uses models and simulation to support decision making
Model Driven
Name this type of DSS: Group support systems for collaboration (Facebook,
Skype)
Communication Driven
Name this Business performance tool: Systematic and periodic process of measuring one’s performance against the job and
company requirement
Performance Appraisal
Name this Business performance tool: Confidential anonymous feedback from people who work around them
360 degree feedback
Name this Business performance tool: set of indicators to measure data against a goal, or success metric
Key Performance Indicators (KPI)
Name this Business performance tool: action plan - your goals into achievable steps (can keep track on your progress)
Personal Development Plans (PDP)
Name this Business performance tool: Celebrate employee successes
Reward and Recognition programs
Name this Business performance tool: Did the company meet their sales goal for the month? Were products built/delivered on time? Was quality (defects per 1000 units) maintained?
Key Performance Indicators (KPI)
What is a visualization tool?
Any tool that represent your data visually. I.E. charts, graphs
What is a dashboard?
A graphical presentation showing whatever data the decision maker needs to know. Usually automated
How are dashboards and KPIs related?
Dashboards display KPIs
A good dashboard does what?
Draws your attention to items that are not within the expected range (too low, too high)
dashboards should be __________, meaning that the user should be able to “drill down” to view more data
hierarchical
Name this: Clicking total sales should show a detailed screen
showing sales in all provinces, or states. Clicking on one of the
provinces should then show sales by city in the province.
Clicking on a city should then show sales per store within that
city.
Drilling down
