Week 10 - Non Verbal Communication Flashcards

1
Q

Main Functions of Non-Verbal Communication (NVC):

A

Example: In a job interview, maintaining eye contact signals confidence and sincerity, enhancing the verbal message’s credibility.

Study: Burgoon and Hale (1984) found that individuals exhibiting more non-verbal immediacy (e.g., smiling, nodding) were perceived as more persuasive.

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2
Q

Patterson’s Parallel-Processing Model of NVC:

A

Example: During a conversation, interpreting someone’s facial expressions, tone of voice, and gestures simultaneously helps in understanding their emotions and intentions.

Study: Burgoon et al. (2000) demonstrated how simultaneous processing of non-verbal cues influences impression formation and relational outcomes.

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3
Q

Culture’s Impact on Encoding and Decoding of NVC:

A

Matsumoto’s Work: Matsumoto et al. (2002) studied cultural variations in facial expressions of emotion, revealing differences in intensity and interpretation across cultures.

Ekman’s Work on Decoding Emotion: Ekman and Friesen (1969) identified universal facial expressions of emotion but observed cultural differences in the display rules governing their expression.

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4
Q

Overview of Research in Non-Verbal Channels:

A

Gaze: Research by Argyle and Dean (1965) shows that prolonged gaze can convey dominance or intimacy, impacting social interactions.

Touch: A study by Jones et al. (2004) found that touch can enhance compliance in a retail setting, leading to increased sales.

Proxemics (Spatial Channel): Hall’s (1966) research on cultural differences in personal space found that people from different cultures have varying comfort levels with proximity during interactions.

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5
Q

Critical Evaluation of Research on the Dynamics of Non-Verbal Communication (NVC):

A

Strengths: Research on non-verbal communication enriches our understanding of cross-cultural communication and interpersonal dynamics, aiding in various fields like therapy and negotiation.
Weaknesses: However, studies often lack ecological validity as they are conducted in controlled settings, and cultural differences may limit the generalizability of findings. Additionally, the complexity of non-verbal behavior makes isolating specific cues’ effects challenging.

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5
Q
A
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6
Q

Main Functions of Non-Verbal Communication (NVC):

A

Example: In a job interview, maintaining eye contact signals confidence and sincerity, enhancing the verbal message’s credibility.

Study: Burgoon and Hale (1984) found that individuals exhibiting more non-verbal immediacy (e.g., smiling, nodding) were perceived as more persuasive.

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7
Q

Patterson’s Parallel-Processing Model of NVC:

A

Example: During a conversation, interpreting someone’s facial expressions, tone of voice, and gestures simultaneously helps in understanding their emotions and intentions.

Study: Burgoon et al. (2000) demonstrated how simultaneous processing of non-verbal cues influences impression formation and relational outcomes.

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1
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8
Q

Overview of Research in Non-Verbal Channels:

A

Gaze: Research by Argyle and Dean (1965) shows that prolonged gaze can convey dominance or intimacy, impacting social interactions.

Touch: A study by Jones et al. (2004) found that touch can enhance compliance in a retail setting, leading to increased sales.

Proxemics (Spatial Channel): Hall’s (1966) research on cultural differences in personal space found that people from different cultures have varying comfort levels with proximity during interactions.

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9
Q

Culture’s Impact on Encoding and Decoding of NVC:

A

Matsumoto’s Work: Matsumoto et al. (2002) studied cultural variations in facial expressions of emotion, revealing differences in intensity and interpretation across cultures.

Ekman’s Work on Decoding Emotion: Ekman and Friesen (1969) identified universal facial expressions of emotion but observed cultural differences in the display rules governing their expression.

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10
Q

Critical Evaluation of Research on the Dynamics of Non-Verbal Communication (NVC):

A

Strengths: Research on non-verbal communication enriches our understanding of cross-cultural communication and interpersonal dynamics, aiding in various fields like therapy and negotiation.

Weaknesses: However, studies often lack ecological validity as they are conducted in controlled settings, and cultural differences may limit the generalizability of findings. Additionally, the complexity of non-verbal behaviour makes isolating specific cues’ effects challenging.

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