Week 10 - Non Verbal Communication Flashcards
Main Functions of Non-Verbal Communication (NVC):
Example: In a job interview, maintaining eye contact signals confidence and sincerity, enhancing the verbal message’s credibility.
Study: Burgoon and Hale (1984) found that individuals exhibiting more non-verbal immediacy (e.g., smiling, nodding) were perceived as more persuasive.
Patterson’s Parallel-Processing Model of NVC:
Example: During a conversation, interpreting someone’s facial expressions, tone of voice, and gestures simultaneously helps in understanding their emotions and intentions.
Study: Burgoon et al. (2000) demonstrated how simultaneous processing of non-verbal cues influences impression formation and relational outcomes.
Culture’s Impact on Encoding and Decoding of NVC:
Matsumoto’s Work: Matsumoto et al. (2002) studied cultural variations in facial expressions of emotion, revealing differences in intensity and interpretation across cultures.
Ekman’s Work on Decoding Emotion: Ekman and Friesen (1969) identified universal facial expressions of emotion but observed cultural differences in the display rules governing their expression.
Overview of Research in Non-Verbal Channels:
Gaze: Research by Argyle and Dean (1965) shows that prolonged gaze can convey dominance or intimacy, impacting social interactions.
Touch: A study by Jones et al. (2004) found that touch can enhance compliance in a retail setting, leading to increased sales.
Proxemics (Spatial Channel): Hall’s (1966) research on cultural differences in personal space found that people from different cultures have varying comfort levels with proximity during interactions.
Critical Evaluation of Research on the Dynamics of Non-Verbal Communication (NVC):
Strengths: Research on non-verbal communication enriches our understanding of cross-cultural communication and interpersonal dynamics, aiding in various fields like therapy and negotiation.
Weaknesses: However, studies often lack ecological validity as they are conducted in controlled settings, and cultural differences may limit the generalizability of findings. Additionally, the complexity of non-verbal behavior makes isolating specific cues’ effects challenging.
Main Functions of Non-Verbal Communication (NVC):
Example: In a job interview, maintaining eye contact signals confidence and sincerity, enhancing the verbal message’s credibility.
Study: Burgoon and Hale (1984) found that individuals exhibiting more non-verbal immediacy (e.g., smiling, nodding) were perceived as more persuasive.
Patterson’s Parallel-Processing Model of NVC:
Example: During a conversation, interpreting someone’s facial expressions, tone of voice, and gestures simultaneously helps in understanding their emotions and intentions.
Study: Burgoon et al. (2000) demonstrated how simultaneous processing of non-verbal cues influences impression formation and relational outcomes.
Overview of Research in Non-Verbal Channels:
Gaze: Research by Argyle and Dean (1965) shows that prolonged gaze can convey dominance or intimacy, impacting social interactions.
Touch: A study by Jones et al. (2004) found that touch can enhance compliance in a retail setting, leading to increased sales.
Proxemics (Spatial Channel): Hall’s (1966) research on cultural differences in personal space found that people from different cultures have varying comfort levels with proximity during interactions.
Culture’s Impact on Encoding and Decoding of NVC:
Matsumoto’s Work: Matsumoto et al. (2002) studied cultural variations in facial expressions of emotion, revealing differences in intensity and interpretation across cultures.
Ekman’s Work on Decoding Emotion: Ekman and Friesen (1969) identified universal facial expressions of emotion but observed cultural differences in the display rules governing their expression.
Critical Evaluation of Research on the Dynamics of Non-Verbal Communication (NVC):
Strengths: Research on non-verbal communication enriches our understanding of cross-cultural communication and interpersonal dynamics, aiding in various fields like therapy and negotiation.
Weaknesses: However, studies often lack ecological validity as they are conducted in controlled settings, and cultural differences may limit the generalizability of findings. Additionally, the complexity of non-verbal behaviour makes isolating specific cues’ effects challenging.