Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

CSA New Hire > Week 1 Mon-Tues > Flashcards

Week 1 Mon-Tues Flashcards

1
Q

Main Keypad

A

CTRL+M

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Basic Sine-in

A

CTRL+M, F1

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Sabre Passcode

A

Expires in 45 day

No Q or Z

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Opening ATAC

A

CTRL+F1, F5, OPT 1

Enter Y when signing in

You can open more than one a day, but two cannot be open at the same time.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

ATAC Report

A

Recorded chronologically

Cash 
credit card 
miscellaneous 
voids
 refunds
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Terminal Lock

A

CTRL+ALT+Z

To unlock just enter passcode

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

QIK HELP TEMPLATE

A

SHIFT+Q

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

STARS

A

CTRL+D, F3

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

USEFUL INFORMATION

A

CTRL+U

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Decode/Encode

A

CTRL+U, F3

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Mileage Between Cities

A

CTRL+U, F4

Shows air miles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Currency

A

CTRL+U, F5

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

City’s Local Time

A

CTRL+U, F8

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Sine Out

A

CTRL+M, F10

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Requested information will be displayed in what two screens work areas?

A

Screen A and Screen B

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the main keypads?

A

Main Gate Keypad

Main Ticket Counter Keypad

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Clear QIK Sabre work areas

A

Shift+C

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

WebRef

WebRef.aa.com

A

CTRL+D, F5, OPT 2

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Application Toggling

A

ALT+TAB

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

ACAA

A

Air Carrier Access Act

Will not discriminate against any disabled persons.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

CSM

A

Customer service manual

CTRL+F for pop up search

Found in webref

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Do Not Accept

A 
Customer on a stretcher 
Intoxicated
Barefoot 
Infant less than 2 days old
Unruly/disorderly customer
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Accept with pre-approval

A 
Customer with personal oxygen concentrator (POC)
Communicable/contagious disease
Intravenous medication
Medical certificate 
Medical patient 
Emotional support animal
24
Q

CRO

A

Complaints Resolution Official

Designated employees who have a thorough knowledge and understanding of DOT and FAA regulations.

25
SAC
Special Assistance Coordinator | The SAC desk assists customers who require pre-approval for travel.
26
What document does the agent sign to receive a cash drawer/bag at the beginning of the shift?
Daily Control Log
27
During a break, the agent will turn co tell of the cash drawer/bag over to a supervisor. True or False
False
28
What is the. And if the document used to record the transfer of funds to either the station safe or individual?
Deposit witness seat
29
Test Boarding Pass
ATL+T, OPT 1
30
ATAC
Automated Ticket Agent Checkout
31
Closing ATAC
CTRL+F1, F5, OPT 8
32
Included in ATAC
``` Ticket sales Ticketing fees Change fees Baggage fees Cabin pet fees UM fees ```
33
Not included in ATAC
Main cabin extra (MCE) sales Preferred seating sales Day of department upgrades "Merchandising GUI"
34
ATAC will display cash and credit card transactions in the same report. True or False
True
35
QIK Sabre will not allow you to open more than one ATAC in a day. True or False
False
36
Add a remark in ATAC
CTRL+F1, F5, OPT 6
37
Prior to closing an ATAC, what entry is used to view transactions and print an ATAC report?
CTRL+F1, F5, OPT 2
38
AAdvantage Gold
``` EQMs 25K or EQSs 30 + EQDs $3K ```
39
AAdvantage Platinum
``` EQMs 50K Or EQSs 60 + EQDs $6K ```
40
AAdvantage Platinum pro
``` EQMs 50K Or EQSs 90 + EQDs $9K ```
41
AAdvantage Executive Platinum
``` EQMs 100K Or EQSs 120 + EQDs $12K ```
42
QIK
CTRL+F, F3
43
PNR
Passenger name record
44
UPG Balance/Payment
CTRL+F, F6 To purchase OPT 2 Copay OPT3
45
One world member/partner airlines
``` Airberlin American Airlines British airlines SriLankan airlines Cathay pacific airways Finnair Iberia Japan airlines Latam airlines Malaysia airlines Quantas Qatar airways Royal Jordanian S7 Airlines ```
46
One world tier levels
Emerald Sapphire Ruby
47
PNR
Shift+R Retrieve 3 ways: Confirmation code (only) Flight number, last name, date, origin E-tkt/VCR info
48
Ignoring a reservation
Shift+X
49
Q
Thursday
50
J
Saturday
51
VCR
Virtual Coupon Records
52
Virtual Coupon Record
CTRL+E, F1
53
Displays Entries Comman
Shift+D Then enter to change from screen A to B
54
American airlines reservations containing other airline flight segments may be displayed in the QIK as long as one flight segment exist on AA. True or False
True
55
Accepted checks
``` Personal and corporate business checks (international only) Cashier certified checks US postal money orders Travelers checks Other airline checks ``` Must be purchase price only
56
Other forms of payment
``` Transportation voucher Gift cards redeemed by reservations only Government transportation request GTR Miscellaneous charges order MCO Red Cross military relieve checks American airline refund checks ``` Discover card accepted in the US and Canada only

CSA New Hire (2 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions