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CSA New Hire > Week 1 Mon-Tues > Flashcards

Week 1 Mon-Tues Flashcards

1
Q

Main Keypad

A

CTRL+M

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2
Q

Basic Sine-in

A

CTRL+M, F1

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3
Q

Sabre Passcode

A

Expires in 45 day

No Q or Z

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4
Q

Opening ATAC

A

CTRL+F1, F5, OPT 1

Enter Y when signing in

You can open more than one a day, but two cannot be open at the same time.

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5
Q

ATAC Report

A

Recorded chronologically

Cash 
credit card 
miscellaneous 
voids
 refunds
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6
Q

Terminal Lock

A

CTRL+ALT+Z

To unlock just enter passcode

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7
Q

QIK HELP TEMPLATE

A

SHIFT+Q

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8
Q

STARS

A

CTRL+D, F3

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9
Q

USEFUL INFORMATION

A

CTRL+U

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10
Q

Decode/Encode

A

CTRL+U, F3

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11
Q

Mileage Between Cities

A

CTRL+U, F4

Shows air miles

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12
Q

Currency

A

CTRL+U, F5

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13
Q

City’s Local Time

A

CTRL+U, F8

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14
Q

Sine Out

A

CTRL+M, F10

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15
Q

Requested information will be displayed in what two screens work areas?

A

Screen A and Screen B

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16
Q

What are the main keypads?

A

Main Gate Keypad

Main Ticket Counter Keypad

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17
Q

Clear QIK Sabre work areas

A

Shift+C

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18
Q

WebRef

WebRef.aa.com

A

CTRL+D, F5, OPT 2

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19
Q

Application Toggling

A

ALT+TAB

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20
Q

ACAA

A

Air Carrier Access Act

Will not discriminate against any disabled persons.

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21
Q

CSM

A

Customer service manual

CTRL+F for pop up search

Found in webref

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22
Q

Do Not Accept

A 
Customer on a stretcher 
Intoxicated
Barefoot 
Infant less than 2 days old
Unruly/disorderly customer
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23
Q

Accept with pre-approval

A 
Customer with personal oxygen concentrator (POC)
Communicable/contagious disease
Intravenous medication
Medical certificate 
Medical patient 
Emotional support animal
24
Q

CRO

A

Complaints Resolution Official

Designated employees who have a thorough knowledge and understanding of DOT and FAA regulations.

25
Q

SAC

A

Special Assistance Coordinator

The SAC desk assists customers who require pre-approval for travel.

26
Q

What document does the agent sign to receive a cash drawer/bag at the beginning of the shift?

A

Daily Control Log

27
Q

During a break, the agent will turn co tell of the cash drawer/bag over to a supervisor.

True or False

A

False

28
Q

What is the. And if the document used to record the transfer of funds to either the station safe or individual?

A

Deposit witness seat

29
Q

Test Boarding Pass

A

ATL+T, OPT 1

30
Q

ATAC

A

Automated Ticket Agent Checkout

31
Q

Closing ATAC

A

CTRL+F1, F5, OPT 8

32
Q

Included in ATAC

A 
Ticket sales
Ticketing fees
Change fees
Baggage fees
Cabin pet fees
UM fees
33
Q

Not included in ATAC

A

Main cabin extra (MCE) sales
Preferred seating sales
Day of department upgrades

“Merchandising GUI”

34
Q

ATAC will display cash and credit card transactions in the same report.

True or False

A

True

35
Q

QIK Sabre will not allow you to open more than one ATAC in a day.

True or False

A

False

36
Q

Add a remark in ATAC

A

CTRL+F1, F5, OPT 6

37
Q

Prior to closing an ATAC, what entry is used to view transactions and print an ATAC report?

A

CTRL+F1, F5, OPT 2

38
Q

AAdvantage Gold

A 
EQMs 25K
or
EQSs 30
\+
EQDs $3K
39
Q

AAdvantage Platinum

A 
EQMs 50K
Or
EQSs 60
\+
EQDs $6K
40
Q

AAdvantage Platinum pro

A 
EQMs 50K
Or 
EQSs 90
\+
EQDs $9K
41
Q

AAdvantage Executive Platinum

A 
EQMs 100K
Or
EQSs 120
\+
EQDs $12K
42
Q

QIK

A

CTRL+F, F3

43
Q

PNR

A

Passenger name record

44
Q

UPG Balance/Payment

A

CTRL+F, F6

To purchase
OPT 2

Copay
OPT3

45
Q

One world member/partner airlines

A 
Airberlin
American Airlines
British airlines    SriLankan airlines
Cathay pacific airways
Finnair
Iberia
Japan airlines
Latam airlines
Malaysia airlines
Quantas
Qatar airways 
Royal Jordanian    S7 Airlines
46
Q

One world tier levels

A

Emerald
Sapphire
Ruby

47
Q

PNR

A

Shift+R

Retrieve 3 ways:

Confirmation code (only)
Flight number, last name, date, origin
E-tkt/VCR info

48
Q

Ignoring a reservation

A

Shift+X

49
Q

Q

A

Thursday

50
Q

J

A

Saturday

51
Q

VCR

A

Virtual Coupon Records

52
Q

Virtual Coupon Record

A

CTRL+E, F1

53
Q

Displays Entries Comman

A

Shift+D

Then enter to change from screen A to B

54
Q

American airlines reservations containing other airline flight segments may be displayed in the QIK as long as one flight segment exist on AA.

True or False

A

True

55
Q

Accepted checks

A 
Personal and corporate business checks (international only)
Cashier certified checks
US postal money orders
Travelers checks
Other airline checks

Must be purchase price only

56
Q

Other forms of payment

A 
Transportation voucher
Gift cards redeemed by reservations only
Government transportation request GTR
Miscellaneous charges order MCO
Red Cross military relieve checks
American airline refund checks

Discover card accepted in the US and Canada only

CSA New Hire (2 decks)

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