Week 1 Intro And Digital

Question 1

Managerial leadership

Answer 1

leadership positions in formal organisations that involve influencing a number of people on tasks, commitment, motivation, team work when being a mentor by providing career direction.

Question 2

Technology in the workplace

Answer 2

Growth in technological capabilities is improving internet connectivity of workers and therefore, changing the way they work. Digitalisation is increasing the productivity of workers as well as reducing the cost of doing business. This is also leading to a more agile workforce that has flexibility at its hands. This also helps Organisations to operate better in a globalised marketplace

Question 3

What needs to be considered as the workplace evolves

Answer 3

As our workplaces evolve there is a need to consider how to design the digital workplaces so as to better capture potential opportunities and identify better ways of doing business.

Question 4

4 layers of the digital workplace

Answer 4

Use
Technology
Control
Business drivers

Question 5

Digital workplace - use

Answer 5

collaborate, communicate, connect

Question 6

Digital workplace - technology

Answer 6

The digital toolbox

Question 7

Digital workplace - control

Answer 7

governance, risk and compliance

Question 8

Digital workplace - business drivers

Answer 8

measurable business value

Question 9

3 reasons why the workplace is evolving

Answer 9

Ageing workforce
Information overload
The need for speed

Question 10

Ageing workforce

Answer 10

As baby boomers retire in droves, it is important to capture and store their knowledge

Question 11

Information overload

Answer 11

The amount of information at our finger tips is growing at an exponential rate and therefore, employees need technology to be able to access this information and attach meaning to it.

Question 12

The need for speed

Answer 12

As the pace of change accelerates, the need for employees to work faster and in collaboration with others is imperative.

Question 13

Technology has enabled organisations to *3

Answer 13

Manage geographically dispersed teams technologies such as Skype. SKYPE

Create digitally integrated “on-demand” teams who can tap into extensive networks of innovators, technical experts and professionals.ON DEMAND

Analyse large volumes of information or data sets, hence making data science and analytics a must have skill. LARGER

Question 14

4 challenges of operating in a digital workplace

Answer 14

Expectation of employers and other stakeholders that the employee will always be “on”. EXPECTATIONS

New technologies can wreak havoc on the productivity of workers PRODUCTIVITY

The need to create security issues especially in relation to managing and storing data as well as ensuring the security of systems. SECURITY

Co-workers in different time zones or on different work schedules sending emails or texts at all times of the day. TIMING

Question 15

How do employees benefit from technology

Answer 15

Able to stay connected and collaborate with peers. CONNECTED

Live where they want to work rather than be located where the work originates. EASE OF LIVING

Easily access skill development resources to gain skills to move vertically SKILL DEVELOPMENT

Question 16

How do organisations benefit from technology

Answer 16

Organisations that become open to new innovations when willing to adopt new digital methods. This can be achieved while still creating distinct lines between work and non-work, ensuring the workplace still remain human-centred and not technology centred.

Question 17

4 general advantages of a digital workplace

Answer 17

Talent attraction
Employee productivity
Employee satisfaction
Employee retention

Question 18

Talent attraction advantage

Answer 18

64% of employees would prefer a lower wage if they could work away from the office. An organisation culture that supports digital implementation will increase the company’s competitive advantage and attract top talent.

Question 19

Employee productivity advantage

Answer 19

organisations with strong online social networks are 7% more productive than those that are not connected.

Question 20

Employee satisfaction advantage

Answer 20

Employee satisfaction levels increase as much as 20% when social media tools are installed for internal communication.

Question 21

Employee retention advantage

Answer 21

a digital workplace encourages employee engagement and this leads to up to an 87% improvement in employee retention.

Question 22

Importance of a strong organisational culture

Answer 22

Organisations that create a culture defined by meaningful work, deep employee engagement, job and organisational fit, and strong leadership outperform their peers in all area. Also highly engaged companies can hire more easily, deliver stronger customer service, have the lowest voluntary turnover rates, and be more profitable over the long run.

Question 23

Importance of treating staff like customers

Answer 23

As the job market has heated up and new technologies have exploded, power has shifted from the employer to the employee. It is the job of the organisation to make room for people to grow and feel like they are part of the team.

Question 24

How to treat staff like customers

Answer 24

Have a work culture that supports designated “off” times both physically and virtually. This includes obvious things like health care and retirement, but in the digital age it also includes having vacation policies that include a digital vacation and a chance to truly unplug