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NUR 321 (Key) > Week 1 Communication > Flashcards

Week 1 Communication Flashcards

1
Q

Sense of mutuality

A

Describes how the patient-nurse relationship is an equal partnership

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2
Q

Intrapersonal communication

A

“self talk” that can build or destroy a mood or self-esteem

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3
Q

Interpersonal communication

A

Most of our communication; the teach back method is valuable here

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4
Q

Small group communication

A

Often outcome motivated

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5
Q

Public communication

A

For an audience or conference

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6
Q

Circular transactional model

A

Each person is a sender and receiver of messages that are triggered by referents and sent through channels which can be altered with feedback; interpersonal variables affect the perception of messages

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7
Q

Complementary communicators

A

One person is in an elevated position over the other (nurse and patient)

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8
Q

Symmetric communicators

A

Both communicators are in equal positions

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9
Q

Referent

A

Cue for communication (ex: patient wants pain meds)

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10
Q

Communication channel

A

Method through which communication is sent; voice, facial expressions, etc

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11
Q

Elements of verbal communication

A

Slang, connotative vs denotative, pacing, intonation, clarity, timing and relevance

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12
Q

Connotative meaning

A

An alternate meaning (ex: vagrant and homeless have the same meaning but vagrant has a much more negative connotation)

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13
Q

Pacing

A

speed and pauses of a conversation

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14
Q

Elements of nonverbal communication

A

Appearance, gait, posture, facial expressions, eye contact, gestures, sounds

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15
Q

Zones of space

A

Distance from a person and what it implies

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16
Q

Intimate zone of space

A

0-18 inches

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17
Q

Personal zone of space

A

18-40 inches

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18
Q

Social distance zone of space

A

4-12 feet

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19
Q

Public Distance zone of space

A

12+ feet

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20
Q

social zone of touch

A

head, arm, back, shoulder

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21
Q

consent zone of touch

A

wrist, feet, mouth

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22
Q

vulnerable zone of touch

A

face, neck, front of body

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23
Q

intimate zone of touch

A

peri area

24
Q

Metacommunication

A

all factors that influence communication

25
Q

Phases of the helping relationship

A

Preinteraction, Orientation, Working phase, Termination

26
Q

Preinteraction

A

Before meeting the patient - anticipate concerns, review data, plan time with client

27
Q

Orientation

A

Set tone, observe and assess, clarify roles, form judgements

28
Q

Working phase

A

Take action, therapeutic communication, help patients express their feelings

29
Q

Termination

A

Separate and provide a smooth transition

30
Q

Narrative interactions

A

Sharing stories

31
Q

SACCIA

A

Used in bedside handoff - sufficiency, accuracy, clarity, contextualization, interpersonal adaptation

32
Q

Lateral violence

A

Workplace bullying

33
Q

AIDET

A

Communication with patient families - acknowledge, Introduce, Duration, Explain, thank you

34
Q

Therapeutic Communication

A

Communication as nurses that is patient-centered and aimed at helping them

35
Q

Keys traits of therapeutic communication

A

Active listening (“I statements”), asking open-ended questions, humor, touch

36
Q

Nontherapeutic communication

A

Asking why questions, false reassurance, generalized responses, passive aggressive, arguing, automatic responses, giving person opinions

37
Q

ABCs of communication

A

Attend mindfully, behave calmly, communicate clearly

38
Q

Factors affecting nurse-patient interactions

A

Developmental stage, proxemics, culture, distractions, values, roles, congruence, environment

39
Q

Communication techniques with hearing impairment

A

Minimize background noise, check for hearing aids, speak clearly, use written board, speak in low tone

40
Q

Communication techniques with visual impairment

A

Well lit room, describe hazards, speak before touching, keep glasses, braille

41
Q

Communication with impaired consciousness

A

physical touch, still talk, speak before touch, OBSERVE FOR GRIMACING AND PAIN

42
Q

Communication with dementia patients

A

reminisce with patient, distract with tasks, gain insight into life habits and patterns

43
Q

Goal of the nurse

A

Promote positive change and growth related to health outcomes

44
Q

Key of health promotion

A

Goal/patient-centered care

45
Q

Motivational interviewing

A

Person-centered focus, encourages ind to share thoughts, opinions, beliefs, nonjudgemenal, strength-focused to change their behavior

46
Q

SBAR

A

Situation, background, assessment, recommendation

47
Q

Elements of professional communication

A

Firmly state case, clarify message, seek feedback and be receptive, be courteous, USE NAMES

48
Q

Compensation

A

using individual abilities or strengths to overcome feelings of inadequacy

49
Q

Denial

A

refusing to admit the reality of the situation

50
Q

Displacement

A

Transferring emotional energy away from an actual source of stress to an unrelated person or object

51
Q

Introjection

A

Taking on certain characteristics of another individual’s personality

52
Q

Projection

A

Attributing undesirable feelings to another person

53
Q

Rationalization

A

Denying true motives for an action by identifying a more socially acceptable explanation

54
Q

Regression

A

Reverting to behavioral consistent with earlier stages of development

55
Q

Repression

A

storing Painful or hostile feelings in the unconscious, causing them to be “forgotten”

56
Q

suppression

A

choosing not to think consciously about unpleasant feelings (this is the only defense mechanism that is not unconscious)

57
Q

Sublimination

A

rechanneling unacceptable impulses into socially acceptable activities

NUR 321 (Key) (1 decks)

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