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NUR 321 (Key) > Week 1 Communication > Flashcards

Week 1 Communication Flashcards

1
Q

Sense of mutuality

A

Describes how the patient-nurse relationship is an equal partnership

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2
Q

Intrapersonal communication

A

“self talk” that can build or destroy a mood or self-esteem

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3
Q

Interpersonal communication

A

Most of our communication; the teach back method is valuable here

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4
Q

Small group communication

A

Often outcome motivated

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5
Q

Public communication

A

For an audience or conference

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6
Q

Circular transactional model

A

Each person is a sender and receiver of messages that are triggered by referents and sent through channels which can be altered with feedback; interpersonal variables affect the perception of messages

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7
Q

Complementary communicators

A

One person is in an elevated position over the other (nurse and patient)

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8
Q

Symmetric communicators

A

Both communicators are in equal positions

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9
Q

Referent

A

Cue for communication (ex: patient wants pain meds)

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10
Q

Communication channel

A

Method through which communication is sent; voice, facial expressions, etc

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11
Q

Elements of verbal communication

A

Slang, connotative vs denotative, pacing, intonation, clarity, timing and relevance

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12
Q

Connotative meaning

A

An alternate meaning (ex: vagrant and homeless have the same meaning but vagrant has a much more negative connotation)

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13
Q

Pacing

A

speed and pauses of a conversation

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14
Q

Elements of nonverbal communication

A

Appearance, gait, posture, facial expressions, eye contact, gestures, sounds

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15
Q

Zones of space

A

Distance from a person and what it implies

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16
Q

Intimate zone of space

A

0-18 inches

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17
Q

Personal zone of space

A

18-40 inches

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18
Q

Social distance zone of space

A

4-12 feet

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19
Q

Public Distance zone of space

A

12+ feet

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20
Q

social zone of touch

A

head, arm, back, shoulder

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21
Q

consent zone of touch

A

wrist, feet, mouth

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22
Q

vulnerable zone of touch

A

face, neck, front of body

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23
Q

intimate zone of touch

24
Q

Metacommunication

A

all factors that influence communication

25
Phases of the helping relationship
Preinteraction, Orientation, Working phase, Termination
26
Preinteraction
Before meeting the patient - anticipate concerns, review data, plan time with client
27
Orientation
Set tone, observe and assess, clarify roles, form judgements
28
Working phase
Take action, therapeutic communication, help patients express their feelings
29
Termination
Separate and provide a smooth transition
30
Narrative interactions
Sharing stories
31
SACCIA
Used in bedside handoff - sufficiency, accuracy, clarity, contextualization, interpersonal adaptation
32
Lateral violence
Workplace bullying
33
AIDET
Communication with patient families - acknowledge, Introduce, Duration, Explain, thank you
34
Therapeutic Communication
Communication as nurses that is patient-centered and aimed at helping them
35
Keys traits of therapeutic communication
Active listening ("I statements"), asking open-ended questions, humor, touch
36
Nontherapeutic communication
Asking why questions, false reassurance, generalized responses, passive aggressive, arguing, automatic responses, giving person opinions
37
ABCs of communication
Attend mindfully, behave calmly, communicate clearly
38
Factors affecting nurse-patient interactions
Developmental stage, proxemics, culture, distractions, values, roles, congruence, environment
39
Communication techniques with hearing impairment
Minimize background noise, check for hearing aids, speak clearly, use written board, speak in low tone
40
Communication techniques with visual impairment
Well lit room, describe hazards, speak before touching, keep glasses, braille
41
Communication with impaired consciousness
physical touch, still talk, speak before touch, OBSERVE FOR GRIMACING AND PAIN
42
Communication with dementia patients
reminisce with patient, distract with tasks, gain insight into life habits and patterns
43
Goal of the nurse
Promote positive change and growth related to health outcomes
44
Key of health promotion
Goal/patient-centered care
45
Motivational interviewing
Person-centered focus, encourages ind to share thoughts, opinions, beliefs, nonjudgemenal, strength-focused to change their behavior
46
SBAR
Situation, background, assessment, recommendation
47
Elements of professional communication
Firmly state case, clarify message, seek feedback and be receptive, be courteous, USE NAMES
48
Compensation
using individual abilities or strengths to overcome feelings of inadequacy
49
Denial
refusing to admit the reality of the situation
50
Displacement
Transferring emotional energy away from an actual source of stress to an unrelated person or object
51
Introjection
Taking on certain characteristics of another individual's personality
52
Projection
Attributing undesirable feelings to another person
53
Rationalization
Denying true motives for an action by identifying a more socially acceptable explanation
54
Regression
Reverting to behavioral consistent with earlier stages of development
55
Repression
storing Painful or hostile feelings in the unconscious, causing them to be "forgotten"
56
suppression
choosing not to think consciously about unpleasant feelings (this is the only defense mechanism that is not unconscious)
57
Sublimination
rechanneling unacceptable impulses into socially acceptable activities

NUR 321 (Key) (1 decks)

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