Week 1 /Chapter 1

Question 1

Operations Management definition

Answer 1

an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services

Question 2

OM is the ___________________ that create goods and/or provide services

Answer 2

management of processes

Question 3

Companies use operation management for two reasons, which are?

Answer 3

1) Efficiency

2) Effectiveness

Question 4

Efficiency

Answer 4

Operating to minimize cost and time

Question 5

Effectiveness

Answer 5

Achieving intended goals: quality & timeliness

Question 6

Why Study Operations Management?

Answer 6

1) A large percentage of a company’s expenses occur in OM area (more efficient operations = more profits).
2) A large number of all jobs are in OM area (purchasing, quality, planning, scheduling, inventory, etc.).
3) Activities in all other areas( finance, human resources, marketing, ) are interrelated with OM activities.
4) Operations innovations lead to marketplace and strategic benefits (Toyota Production System, Dells’ direct shipping of personal computers).

Question 7

3 basic functions that must interact to achieve the goals and objectives of the organization

Answer 7

1) Operations
2) Marketing
3) Finance

Question 8

Interviews, observations, or questionnaires can be used, such as?

Answer 8

Accounting
MIS
Purchasing
Personnel Human Resource 
Manufacturing engineering
Maintenance 
Product design
Logistics

Question 9

Designing Decisions

Answer 9

• Capacity
• Location
• Equipment

Question 10

Planning / Control Decision

Answer 10

• Personnel
• Inventory
• Scheduling
• Quality Assurance

Question 11

Most systems are a blend of both _____ and ______

Answer 11

Good and Services

Question 12

Since the 1900’s, the percentage of the labour force in manufacturing and construction has increased

Answer 12

False

Question 13

Most systems are a blend of both good & service.

Service sector accounts for > ___% of jobs in Canada

Answer 13

79

Question 14

Supply chain

Answer 14

A sequence of activities and organizations involved in producing and delivering a good or service.

Question 15

SCM

Answer 15

Supply chain management

Question 16

Supply Chain Management (SCM) Definition

profs definition

Answer 16

Managing a set of chains (manufacturers, wholesalers, retailers, distributors, etc.) to match supply with demand.

Question 17

Supply Chain Management (SCM) Definition

wikipedia definition

Answer 17

In commerce, supply chain management (SCM), the management of the flow of goods and services, involves the movement and storage of raw materials, of work-in-process inventory, and of finished goods as well as end to end order fulfilment from point of origin to point of consumption

Question 18

Supply chain management definition

Textbook definition

Answer 18

the procurement and physical transmission of material through the supply chain, from suppliers to customers

Question 19

Purchasing:

Answer 19

worldwide buying of raw material, component parts, and products used in manufacturing the product or service

Question 20

Logistics

Answer 20

plans, implements, and controls the effective flows and inventory of raw material, component parts, and products used in manufacturing.

Question 21

What is a project? (definition)

Answer 21

A project is a temporary endeavor undertaken to create a uniqueobjective.

Question 22

Temporary

Answer 22

Lifecycle: It has a definite start and end.

Question 23

Unique

Answer 23

Output: It creates/changes a product/service/result.
Product: Bridge, Aircraft, Software, …
Service: Repairing, painting, a unique surgery, …
Result: Document, design, research article, …

Question 24

Project vs operation Differences

Answer 24

Project is temporary and unique

Operation is ongoing and unique

Question 25

Consider organizing a wedding, constructing a bridge, and writing a book, which one is a project???

Answer 25

All of them!

Question 26

Project vs operation similarities

Answer 26

Done by people

Limited due to scarce resources (people, materials, etc)

Needs planning

Question 27

Examples of Projects

Answer 27

Moving your office
Writing a book
Building a facility
Planning a wedding
Building a bridge

Question 28

Example of operations

Answer 28

Writing a financial report
Installing machinery
Manufacturing products

Question 29

Trends in business

Answer 29

The Internet and e-commerce
Management technology
Globalization
Management of supply chains
Sustainability

Question 30

Step 4: Verifying Information

Answer 30

The job analysis information should be verified with any workers performing the job and with the immediate supervisor. This corroboration will help to confirm that the information is factually correct and complete, and it can also help gain the employees’ acceptance of the job analysis data

Question 31

The knowledge that information will be verified increases the _________ and _______ of the results in two ways

Answer 31

reliability and validity

Question 32

The two ways verification increases in the reliability and validity of the results

Answer 32

First, areas of inconsistency or concern can be further probed to develop awareness as to why the inconsistency exists and what should be done about it.

Second, participants in the data collection techniques will be more honest and consistent knowing that they may later be held accountable for their contributions.