Week 1 Flashcards
Define operation management
Operations management may be defined as the design, operation, and improvement of the production system that creates the firm’s primary products and services.
Define the difference between a service and good
Describe the transformation process
List the titles of the 4 manufacturing transformations and service transformations
- Stock to stock
- Just in time
- Direct to customer
- ZEro Stock manufacture
- Flexible Service
- Low-cost
- Instant Service
Graphically present the transformation process:
Stock to Stock
Graphically present the transformation process:
Just in time
Graphically present the transformation process:
Direct to customer
Graphically present the transformation process:
Zero stock
Graphically present the transformation process:
Flexible Service
Graphically present the transformation process:
Low-cost
Graphically present the transformation process:
Instant service
What are the issues that affect the transformation process
- Capacity (short term capacity can be changed within limits, extra shifts etc.)
- Scheduling (within stock to stock scheduling is an internal affair, in service scheduling is more responsive to customers)
- Inventory (importance of inventory management depends in manufacturing upon costs of holding stock vs costs of stock out)
- Control (all transformations need to be monitored and controlled to ensure effectiveness and efficiency)
What is lean manufacturing
Lean manufacturing is a methodology that focuses on minimizing waste within manufacturing systems while simultaneously maximizing productivity.
Graphically present the Organisation’s value chain
List operations priorities
- Cost
- Quality
- Delivery Flexibility, Speed, Reliability
- Coping with Changes in Demand
- Flexibility and New Product Introduction Speed