Week 1 Flashcards

1
Q

Define operation management

A

Operations management may be defined as the design, operation, and improvement of the production system that creates the firm’s primary products and services.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Define the difference between a service and good

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Describe the transformation process

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

List the titles of the 4 manufacturing transformations and service transformations

A
  • Stock to stock
  • Just in time
  • Direct to customer
  • ZEro Stock manufacture
  • Flexible Service
  • Low-cost
  • Instant Service
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Graphically present the transformation process:

Stock to Stock

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Graphically present the transformation process:

Just in time

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Graphically present the transformation process:

Direct to customer

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Graphically present the transformation process:

Zero stock

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Graphically present the transformation process:

Flexible Service

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Graphically present the transformation process:

Low-cost

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Graphically present the transformation process:

Instant service

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What are the issues that affect the transformation process

A
  • Capacity (short term capacity can be changed within limits, extra shifts etc.)
  • Scheduling (within stock to stock scheduling is an internal affair, in service scheduling is more responsive to customers)
  • Inventory (importance of inventory management depends in manufacturing upon costs of holding stock vs costs of stock out)
  • Control (all transformations need to be monitored and controlled to ensure effectiveness and efficiency)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is lean manufacturing

A

Lean manufacturing is a methodology that focuses on minimizing waste within manufacturing systems while simultaneously maximizing productivity.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Graphically present the Organisation’s value chain

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

List operations priorities

A
  • Cost
  • Quality
  • Delivery Flexibility, Speed, Reliability
  • Coping with Changes in Demand
  • Flexibility and New Product Introduction Speed
How well did you know this?
1
Not at all
2
3
4
5
Perfectly