Week 1 Flashcards
Where do you place your PM kit while on the clinic floor?
Locker or under station
Where are food and drinks only allowed?
The future professional lounge
Cell phones may be used where?
The FP lounge
True or false, when greeting your service guest you should shout his or her name from your station?
False
The dress code includes what?
- Hair and makeup done before arriving at school,
- black on black w name tag,
- professional attire such as classic, fashion forward and trendy
What time do you need to call in if you’ll be late or not attend school that day?
8:30am
What circumstance will put you on back-on-track?
Submitting your worksheet late,
having singles on your worksheet,
falling behind on theory exams
What day of the week is mandatory?
Friday
What are the three laws of the mind?
You can’t avoid a don’t,
you can only focus on one thing at a time,
you move towards what you focus on.
What does FACE stand for?
Find what’s working,
acknowledge it,
celebrate it,
enjoy your victory
What is forward focus?
Being solution oriented,
making a 10% shift,
and a system of managing your thoughts and energy.
What is your multiple intelligence?
Musical
What are e Ps of an affirmation?
Personal, positive and present
“I am…”
What is the 2 minute plan?
- Wait to clean your station
- Escort your guests
- Introduce your guest
- Pull product
- Reserve a time
- Give them one business card then five
- Ask for a referral
- Say thank you
- Clean
Who was the featured master of the month?
(See maters of the month on PM website)
