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Operations Management > Week 1 > Flashcards

Week 1 Flashcards

1
Q

What is Operations Management?

A

The activity of managing the resources that create and deliver products

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2
Q

Operations Functions in Fast Food Chain

A
  • locate potential sites for restaurants
  • provide processes and equipment to produce burgers
  • maintain service quality
  • develop, install and maintain equipment
  • reduce impact on local area, and packaging waste
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3
Q

Operations Functions International Aid Charity

A
  • produce aid and devleopment projects for recipients
  • provide fast emergency response when needed
  • procure and store emergency supplies
  • be sensitive to local cultural norms
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4
Q

Operation Functions

A
  • procure appropriate raw materials and components
  • make sub-assemblies
    -assemble finished products
  • deliver products to customers
  • reduce environmental impact of products and processes
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5
Q

3 basic functions of enterprises

A

Product service development - innovate products = be competitive

Operations - make/deliver products or services

Marketing - influence customers

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6
Q

Give an example of developments in the business and competitive environment

A

Supermarkets - Aldi, lidl
Sainsburys - benchmark price for Aldi

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7
Q

Give most common type of operations

A

Manufacturing

Automobile assembly factory
- OM uses machines to assemble products to satisfy demands

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8
Q

Physician

A

OM uses knowledge to diagnose conditions in order to treat real patient concerns

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9
Q

Management Consulting

A

OM uses people to effectively create services that will address current and potential client needs

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10
Q

Disaster Relief Charity

A

OM uses ours and our partners resources to speedily provide the supplies and services that relieve community suffering

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11
Q

Draw the diagram of the operations transformation process.

A
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12
Q

What are transformed resources?

A

Resources that are treated, transformed or converted in the process.

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13
Q

What are transforming resources

A

Resources which act upon the transformed resources

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14
Q

What are examples of dominant transformed resource inputs?

A

Predominately processing inputs of materials

All manufacturing Operations

Mining companies

Retail Operations

Warehouses

Postal Services

Container shipping line

Trucking companies

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15
Q

Predominantly processing inputs of information

A

Accountants

Bank Headquarters

Market Research company

Financial Analysis

NEws service

University research unit

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16
Q

Predominantly processing inputs of customers

A

Hairdressers

Hotels

Hospitals

Mass rapid transports

Theatres

Theme parks

Dentists

17
Q

Examples of outputs - a mixture of products and services

A

Examples

Crude oil production
Aluminum smelting
Specialist machine tool production
Restaurant
Information systems provider
Management consultancy
Psychotherapy clinic

18
Q

Give me examples of transformation processes

A

Airline - -assented check-in assistance, baggage drop, security / seat check, board passengers, fly passengers and freight around the world, flight scheduling, in-flight passenger care, transfer assistance, baggage reclaim

Department store — source merchandise, manage inventory, display products, give sales advice, sales, aftercare, complaint handling

19
Q

What are the four dimensions of operations

A
  • Volume of the output
  • Variety of the output
  • Variation in demand for the output
  • Degree of visibility that the creation of the output has for customers
20
Q

What are the implications of low volume?

A
  • low repetition
  • each staff member performs more of each task
  • less systemisation
  • high unit costs
21
Q

What are the implications of high volume

A
  • high repeatability
  • specialization
  • capital intensive
  • low unit costs
22
Q

What are the implications of high variety?

A
  • flexible
  • complex
  • match customer needs
  • high unit costs
23
Q

What are the implications of low variety?

A
  • well defined
  • routine
  • standardised
  • regular
  • low unit costs
24
Q

What are the implications of high variation in demand?

A
  • changing capacity
  • anticipation
  • flexibility
  • in touch with demand
  • high unit costs
25
Q

What are the implications of low variation in demand?

A
  • stable
  • routine
  • predictable
  • high utilisation
  • low unit costs
    Summer holiday resort hotels summer vs winter
26
Q

What are the implications of high visibility?

A
  • short waiting tolerance
  • satisfaction governed by customer perception
  • customer contact skills needed
  • received variety is high
  • high unit costs
27
Q

What are the implications of high and low visibility>

A
  • time lag between production and consumption
  • standardization
  • low contact skills
  • high staff utilisation
  • centralisaition
  • low unit costs
    E.g. sainsburys vs online shopping
28
Q

What are the implications of high visibility?

A
  • short waiting tolerance
  • satisfaction governed by customer perception
  • customer contact skills needed
  • received variety is high
  • high unit costs
29
Q

What are the implications of low visibility?

A
  • time lag between production and consumption
  • standardization
  • low contact skills
  • high staff utilisation
  • centralization
  • low unit costs

Operations Management (2 decks)

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