Week 1

Question 1

What are some other synonyms of the Account Coordinator role?

Answer 1

• Liaison
• Go-between
• Facilitator
• Organizer

Question 2

What are 3 aspects of the AC workflow that are transactional?

Answer 2

• Job releasing/broadcasting
• Candidate submission
• Interview coordination
• Offer coordination

Question 3

What are 3 of the 5 pieces of the Account Coordinator DNA?

Answer 3

• Teamwork
• Integrity
• Accessibility
• Problem Solving
• Foresight

Question 4

What are some of the key differences between a retail and MSP account?

Answer 4

• Retail clients: more proactive than reactive, more flexible on rates and overall approach, less structured
• MSP clients: Must go through the 3rd party company that is managing requisitions, utilize a VMS system to manage all aspects of hiring as well as contractor time and expense entry. More reactive and structured - jobs will be sent automatically to vendors on the program

Question 5

What is the difference between a VMS and an MSP?

Answer 5

• VMS is the website

- MSP is the 3rd party company

Question 6

What is the ultimate goal when working with a client point of contact?

Answer 6

Building a relationship!

Question 7

The candidate’s requested pay rate is $78/hr and we have a set markup of 42% - what is the bill rate we would submit at?

Answer 7

78 x 1.42 = $110.76

Question 8

We receive an offer and the pay rate is $43 with a markup of 45%. The overtime multiplier is 1.35. What are the overtime pay and overtime bill rates?

Answer 8

OT Pay is $64.50 (1.5 x 43)
—OT Pay is ALWAYS 1.5
OT Bill is $84.17
—Find Bill rate first (43 x 1.45 = 62.35, then find OT Bill (62.35 x 1.35 = 84.17)