Week 09 - Ethics and Codes of Conduct

Question 1

What is meant by Ethics? (3)

Answer 1

1. Core Values and Standards
2. Moral Principles
3. Focus on Behaviour

(Slide 04)

Question 2

What are Ethical Practices? (3)

Answer 2

1. Doing what is right because it is the right thing, even if no one is looking.
2. Making the right choices (even if it’s difficult or costly).
3. Following the rules or standards for right conduct or practice of a profession.

(Slide 08)

Question 3

Fill in the blank:

According to Hiles, “Business Continuity practitioners have a _________ duty to act in the interests of clients or employers.”

Answer 3

Fiduciary

(Slide 08)

Question 4

What is ‘Fiduciary duty”?

Answer 4

A duty or loyalty (or obligation) on a person who has been entrusted to look after the best interests of someone else.

(Slide 09)

Question 5

Ethical Practices broaden the spectrum from clients and employers to who? (4)

Answer 5

1. Employees
2. Shareholders
3. Community
4. Profession

(Slide 10)

Question 6

Fill in the blanks:

Ethical practices assist the company fulfil its duties to the community by ________ that it will continue to exist to provide ___ and other ________ to the community.

Answer 6

Ensuring, Jobs, Benefits

(Slide 12)

Question 7

Why do BC professionals have duties to shareholders?

Answer 7

because shareholders ultimately own the corporation, and duty to the employer is ultimately a duty to the organization’s shareholders.

(Slide 12)

Question 8

What are the two major professional associations in the BC field?

Answer 8

1. Business Continuity Institute (BCI)
2. Disaster Recovery Institute International (DRII)

(Slide 14)

Question 9

According to Hiles, the DRII Code of Ethics currently contains two lines of ethical content that state that practitioners must what?

Answer 9

1. Practice conduct that is legal and ethical and will avoid any perception of conflict of interest for ourselves, our employers, and our clients
2. Keep confidential any information revealed as such in the performance of our duties

(Slide 15)

Question 10

According to Hiles, the BCI Code of Ethics also embodies the values of confidentiality and avoiding conflicts of interest, but it adds that practitioners should what? (2)

Answer 10

1. Put the interests of their employers or clients first at all times
2. Advise and act solely in their employer’s or client’s best interests

(Slide 16)

Question 11

What is a Code of Conduct?

Answer 11

A set of rules, responsibilities, and proper practices that a company or organization expects its employees to follow or adhere

(Slide 17)

Question 12

Ethics vs Code of Conduct, how are they different? (4)

Answer 12

1. Ethics regulates the judgement and decision-making of the organization
2. Ethics focuses on values or principles
3. Code of conduct governs and regulates the actions
4. Code of conduct focuses on compliance and rules

(Slide 18)

Question 13

BCI Code of Conduct includes but is not limited to what?

Answer 13

Duty to the Profession and the Institute

(Slide 20)

Question 14

Fill in the blank:

According to the BCI “You shall have __________ for the possible consequences of your statements on others. You shall not make any public statement in your professional capacity unless you are ________ qualified and, where appropriate, __________ to do so.”

Answer 14

Due-regard, Properly, Authorized

(Slide 22)

Question 15

What is meant by ‘Due-regard’? (3)

Answer 15

1. Make decisions that are free from and eliminate discrimination, advance equality of opportunity, and foster good relations
2. Focuses on reasonableness
3. Fair consideration to and give sufficient attention to all of the facts a reasonable person would exercise

(Slide 23)

Question 16

What are the Core Vales of DRI Canada? (3)

Answer 16

1. We conduct all activities with the highest ethical and professional standards
2. We are accountable to our members and accept responsibility for our actions
3. We strive to provide diligent and competent service.

(Slide 25)

Question 17

Why or how is Ethics in Business Continuity the ultimate risk mechanism? (4)

Answer 17

1. Promotes awareness and visibility
2. Ensures compliance and consistency
3. Reduces potential misinformation that can lead to risks (organization, employees, shareholders and community).
4. Maintain and reinforce accountability for BC Professionals.

(Slide 26)

Question 18

What are the Codes of Conduct in Business Continuity? (4)

Answer 18

1. Compliance with laws, regulations, rules, and policies
2. Appearance of good conduct and avoidance of conflicts of interest
3. Employee and community relations
4. Transparency and fairness

(Slide 27)

Question 19

True or False?

An Ethical Dilemma (Serious Ethical Issue) is a situation in which the decision maker must decide whether or not to do something that, although risky yet beneficial (for the greater good) given the situation, may be considered unethical and perhaps illegal.

Answer 19

TRUE

(Slide 28)

Question 20

What are some of the considerations one should take when faced with an ethical dilemma? (6)

Answer 20

1. Would I make the same decision if my family were involved?
2. What is the personal impact of the decision?
3. Will I be able to sleep at night?
4. Rationing of resources
5. Restriction of Access
6. Responsibility

(Slide 30 & 31)

Question 21

When discussing Ethical and Cultural Issues in BCP, what are some additional considerations? (4)

Answer 21

1. Sustainable Resources
2. Outsourcing of Operations
3. Changing Demographics
4. Reliance on Technology

(Slide 41)