WCC PSO

Question 1

Ability to work on own initiative

Answer 1

• check previous sent emails to respond to queries

- Redditch pilot double booking

Question 2

Excellent interpersonal & stakeholder management skills with ability to communicate at all levels both internally & externally

Answer 2

• contacting individuals regarding their tests
• phoning the lab
• comms with schools

Question 3

Ability to effectively manage complex sets of relationships

Answer 3

• tricky customers, e.g.
  > school BM angry not realising she’d already been responded to
  > McD - customer throwing cup holders

Question 4

Ability to effectively manage conflicting priorities

Answer 4

theoretically,

• move the deadline in advance
• seek support

Question 5

Ability to effectively manage finite resources

Answer 5

?

Question 6

Excellent oral/communication skills

Answer 6

• 7 years of experience in customer facing roles

- phone calls with individuals re: tests

Question 7

Excellent presentation style with ability to present complex information to a variety of audiences

Answer 7

• contact sheets
• signposting documents
• tables/spreadsheets e.g. LORT feedback, school liaison contact tracker

Question 8

Excellent written skills with regard to correspondence and report writing

Answer 8

• lots of email correspondence with various individuals re: tests
• positive feedback from uni assessments

Question 9

Proven experience of the ability to influence, negotiate & persuade

Answer 9

• persuading individuals to get tested via National route when ineligible for EWT
• negotiating with students re: tests
• rebooking EWTs if spoilt

Question 10

Project management skills e.g. ability to organise & plan whilst prioritising between competing demands

Answer 10

• monitoring 2 inboxes
  > time sensitive EWT results
  > same day bubble closure contact
• up to 6 uni assessments at once

Question 11

Analytical & problem solving skills

Answer 11

• Redditch pilot double booking resolution
• query to CV19Testing (Aimee)

–> both instances presented problem & possible solution

Question 12

Ability to chair and/or facilitate meetings and workshops

Answer 12

• working on this with Zoe/Rowanna/Aimee

Question 13

High level of computer literacy

Answer 13

• Microsoft Outlook/Word/Excel/ppt
• booking meetings
• calendar management e.g. Gabrielle & PA
• A* ICT GCSE

Question 14

Experience of developing and working in a partnership environment

Answer 14

• Prometheus (EWT)
• schools
• NHS
• WCF

Question 15

Advanced knowledge of resource issues and implications of managing multi-faceted projects

Answer 15

• awareness that people are a key resource

- extend deadline / more people