Warranty Forever Flashcards
How do I locate a dealer that offers Warranty Forever® on a vehicle I would like to purchase?
You can locate your nearest Warranty Forever® dealer by submitting an inquiry in the contact section below.
What’s the catch?
There is no catch; this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your agreement and keep records of all customary maintenance performed. Maintenance records can easily be saved in the NAE/ NWAN Connect app
What is covered by the program?
The program provides coverage to the engine, transmission and drive axle components listed in the agreement for as long as you own your vehicle regardless of how long you own the vehicle and how many miles you drive.
What is the program limit of liability?
The limit of liability is the NADA average retail value of the vehicle at time of claim.
Can my Warranty Forever® agreement be transferred to the next owner if I sell my vehicle?
The agreement is not eligible for transfer.
How do I make a claim if I have a breakdown?
Contact the dealer where you purchased your vehicle, they will handle it from there! If you have any questions that you would like to ask us directly, you may call 800-810-8458 and speak with a claims specialist.
When are the claims specialists available to take my call?
Claim specialists are available Monday–Friday 8:00am – 8:00pm and Saturday 9:00am – 5:00pm Eastern to answer all your questions.
Is there a deductible that I need to pay when making a claim?
There is no deductible on the program. All parts and labor are covered 100%.
If my vehicle breaks down and the breakdown is covered by the Warranty Forever® agreement, am I required to pay for the repair and then wait to be reimbursed?
No, you are not required to pay for covered repairs out of pocket. All repairs are paid via credit card by the program administrator. Please be sure, however, that all repairs are authorized prior to the repair being completed. Unauthorized repairs will not be covered.
What if I need to be towed or need a rental car while my vehicle is being repaired?
Towing and rental car coverage is not provided by your Warranty Forever® agreement. However, if you purchased an extended service contract, your contract will most likely provide that coverage for you.
How do I know what maintenance is required to keep my Warranty Forever® agreement in force?
You are required to maintain your vehicle in accordance with the customary maintenance outlined in your Warranty Forever® agreement.
What if my vehicle is equipped with an oil change light/indicator reminder system?
Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed the customary maintenance intervals outlined in your Warranty Forever® agreement. If you have any further questions, please contact a claims specialist at 800-810-8458.
Why do I have to do all recommended services?
Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.
Why is my dealership suggesting additional maintenance services?
Manufacturers only require a minimum level of services to be performed and will often list them in the owner’s manual. Your driving conditions and environmental conditions can demand additional service work be performed to keep your vehicle performing at peak levels. While you are only required to complete the minimum services outlined in your Warranty Forever® agreement, we strongly encourage you to follow your dealership’s recommendations when being offered additional services.
Can I change my own oil?
No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your vehicle. See your Warranty Forever® agreement for complete details on customary maintenance requirements.
