Warranty Flashcards
What is the 3 year warranty package ?
2 years unlimited or 3 years 60,000 miles (whichever is first)
what is the warranty cover for commercial vehicles ?
3 years cover against manufacturers defects or 100,000 miles
for how long must authorised repairers guarantee their workmanship?
12 months or 12,000 miles
who must all warranty jobs be carried out by ?
an authorised repairer
which guide should you refer to for the latest warranty information and where is it found?
Complete Warranty Guide on WIN
what are the exclusions from warranty? (customer)
customer did not report defect when occurred
customer used vehicle for purposes not intended for
vehicle was operated long term in a country for which not specified
what are the exclusions from warranty ? (car)
wear and tear
previous repairs did not follow workshop manual
fault caused by fire, chemical, vegetation, gravel
warranty covers…
manufacturing defects only
How should you check a TPI?
based on the complaint by the customer
what does the B stand for in B-ALERT ?
bring together evidence
what does the A stand for in B-ALERT ?
analyse the evidence
what does the L stand for in B-ALERT?
locate the fault
what does the E stand for in B-ALERT ?
establish and eliminate the cause
what does the R stand for in B-ALERT?
repair the fault
what does the T stand for in B-ALERT?
test the vehicle completely
