Waffle House Flashcards
Describe second base in Homerun Recruiting
Pick up on obvious cues
Describe first base in Homerun Recruiting
Walk the line
Describe third base in Homerun Recruiting
Ask them how their business or work is going
Describe home plate in Homerun Recruiting
Trade contact info
What are the 10 steps of customer service?
- Greet
- Beat to seat
- Suggestive Sell
- Write the check
- Call the order
- Listen for call back
- Anticipate needs
- Deliver hot food
- Follow up
- Collect payment
What are the 5 service priorities?
- Greet
- Hot food
- Payment
- Take orders
- Set up
What are the 4 areas of the sales stool?
- Outside events (Concerts, Ballgames, Storms, Road Closures, etc.)
- Defense (Sanitation Calendar, Staffing, Training, etc.)
- Offense (Suggestive Selling, Contests, Catering, etc.)
- Attitude
What is food cost?
The percentage of money that we are spending on buying food
What are some food cost controls?
- AFAT
- Menu tests
- Locking the commissary
- 36 hour build up
- Coffee counts
What is quality staffing?
- Staffing according to scientific staffing
- 1 hour grace period for a fulltime slot and a half hour for a part time slot
- Having at least 2 weeks of schedules posted
What are the steps of progressive discipline?
- Verbal counseling
- Written warning
- Last chance
- Separation notice
What is included in the weekly paperwork?
- PPE
- Actual Payroll Register
- Weekly form 4 recap
- people data sheet
- Dish inventory
- Sanitation Inspection
- Current Week schedule
- Next week schedule
- 2 weeks out schedule
- A&I
How do you conduct a shift change?
- Ensure power hour behaviors are in place
- Ensure all associates have completed their EOS
- Ensure next shift is fully staffed
- verify drawer going out
- Handling overages/shortages
- handling refunds/voids
- enter register readings and sales into UIS
- AFAT & AFAC
- Enter Credit card tips
- Shift huddle
What is halftime report and tracking OT
On Thursdays I will send the district manager an update on where people stand with hours worked
How do you fill out a chit sheet?
- print out the chit sheet
- Follow instructions on chit sheet
- have associate sign & date the chit sheet
- pay associate the net amount on the chit sheet
- place chit in safe
- use payroll correction protocol
- file chit in the binder
What is the brand of professionalism?
- Language (How management communicates with others)
- Appearance (Always look professional)
- Behavior (Reflects on the company)
What is the 2/2 food cost %?
The food that was used in the last 24 hours
What is the delta par?
the adjustment mad for going from a week day par to a weekend par and back again
What is tip credit?
