W4 - Strategic Training & Development and Succession Planning Flashcards
Define Training
acquisition of knowledge, skills and abilities to improve performance in present job
Define development
acquisition of knowledge, skills and abilities require to perform future job responsibilities
List and describe the two main training strategies
Cognitive: changes in knowledge and attitude by learning
- Lectures
- Demonstrations
- Discussions
- Computer Based Training (CBT)
Behavioral : practical training for skill development
- Business Games
- Role Plays
- In-Basket Technique
- Equipment Simulators
- Case Studies
What are the 7 factors in strategic training and development
- Diversify the learning portfolio
- Expand the view of whom to train
- Accelerate the pace of employee learning
- Prepare employees to deal better with customers
- Ensure that employee believe there are opportunities to learn and grow.
- Effectively capture and share knowledge
- Diagnose and modify the work environment to support transfer and learning
What are some of the benefits associated with training and development?
- increase productivity
- increase motivation
- better job performance
- reduce turnover
- reduce errors
- reduce anxiety
- clear expectations
- organizational stability
Organizations Must Focus on Continual Learning and Job Training Due to:
- Rapid changes in technology
- Exportation of jobs
- Downsizing
- Shortcomings in formal education
- Global competition
- Aging workforce
“For the organization to gain true value from strategic training and development, _________________________”
senior management must be fully committed to organizational learning”
How should managers Effectively Evaluate Training Programs?
Pre and Post Tests – Compare what employees knew before and what they gained from the program:
- Conduct a needs analysis
- Develop measurable learning outcomes & analysis of transfer of training
- Develop outcome measure
- Select an evaluation strategy
- Plan and execute the evaluation process
How to Improve Your Company’s Succession Planning
- Leader development occurs on the job
- Build variety into assignments early on
- Plan for unrelated variety in job assignments
- Manage the pacing of job assignments
- Facilitate good developmental conversations
- Coach supervisors, managers and executives
- Encourage one-on-one mentoring
- Build in accountability
What are the five components of emotional intelligence
- Self-awareness
- Self-regulation
- Motivation
- Empathy in action
- Social skill: the outcome
Define coach
individual who provides feedback, counsel and accountability to another individual to help improve their performance
Name the 7 solutions for better coaching
- Coach must know their people
- Monitor each employee’s performance
- Ensure their people have proper support
- Coach based on employees ability and motivation
- Develop a coaching strategy for each employee
- Take the time to coach
- Develop themselves to meet the demands of the job
Draw the ability and motivation coaching matrix
A | Coach as a motivator Coach as a nurturer
B | The underachieving The dream employee
I | employee
L |
I | Coach as miracle worker Coach as Trainer
T | The Change or Go The up-and-coming
Y | employee employee
____________________________________________
employee motivation
What does COACH stand for?
Concern Observation Alignment Communication Help
What is onboarding?
Series of aligned strategic processes that take into account all new employee’s early experiences like:
- Orientation
- Socialization
- Training and development activities
