W2

Question 1

act of TAKING CARE of the customers needs by providing & delivering, professional, helpful, high quality service & assistance before, during, after the customers requirements are met

Answer 1

Customer Service

Question 2

In the past people chose they based on PRICE/BRAND but today OVERALL EXPERIENCE

Answer 2

Customer Service is critical in competing effectively

Question 3

focusing on the customer experience isn’t just the latest trend but also SMART BUSINESS.

Answer 3

Customer are willing to pay more for a better experience

Question 4

maintaining customer RELATIONSHIP drives revenue

Answer 4

Customer Relationship Building Strategies

Question 5

PICK UP THE PHONE & call atleast once a week

Answer 5

PICK UP THE PHONE

Question 6

offering INNOVATIVE SUGGESTIONS on how he can get a better return on his investment

Answer 6

Stay Proactive

Question 7

she may start to come to you for items that seem associated w your product line but you do not sell

Answer 7

Become a resource

Question 8

reach out to your clients w FREE PROMOTIONAL ITEMS

Answer 8

Provide Extras

Question 9

Key’s to improve your teams customer service skills

Answer 9

1. Strengthen your customer service skills
2. Look at every touch point
3. Improve your customer interaction
4. Enchance your customer service strategy
5. Make sure employees are engaged
6. Give your customer a way to provide feedback