W Frnds Flashcards
Goal:
“If You Want to Gather Honey, Don’t Kick Over the Beehive.”
“Any fool can criticize, condemn and complain- and most fools do. But it takes character and self-control to be understanding and forgiving.”
“Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance, and kindness.”
How well did you achieve this goal:
“If You Want to Gather Honey, Don’t Kick Over the Beehive.”
“Any fool can criticize, condemn and complain- and most fools do. But it takes character and self-control to be understanding and forgiving.”
“Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance, and kindness.”
Goal:
Give honest and sincere appreciation.
“Dr. Dewey said that deepest urge in human nature is the ‘desire to be important.”
“The deepest principle in human nature is the craving to be appreciated.”
“I am hearty in my approbation and lavish in my praise.”
How well did you achieve this goal:
Give honest and sincere appreciation.
“Dr. Dewey said that deepest urge in human nature is the ‘desire to be important.”
“The deepest principle in human nature is the craving to be appreciated.”
“I am hearty in my approbation and lavish in my praise.”
Goal:
Arouse in the other person an eager want.
“The only way on earth to influence other people is to talk about what they want and show them how to get it.”
How well did you achieve this goal:
Arouse in the other person an eager want.
“The only way on earth to influence other people is to talk about what they want and show them how to get it.”
Goal:
“The expression one wears on one’s face is far more important that the clothes one wears on one’s back”
How well did you achieve this goal:
“The expression one wears on one’s face is far more important that the clothes one wears on one’s back”
Goal:
Don’t say “You’re wrong.”
This is a sure way of making enemies.
“There’s magic, positive magic, in such phrases as :’I may be wrong. I frequently am. Let’s examine the facts.’ “
How well did you achieve this goal:
Don’t say “You’re wrong.”
This is a sure way of making enemies.
“There’s magic, positive magic, in such phrases as :’I may be wrong. I frequently am. Let’s examine the facts.’ “
Goal:
“Say about yourself all the derogatory things you know the other person is thinking or wants to say or intends to say- and say them before that person has a chance to say them. The chances are a hundred to one that a generous, forgiving attitude will be taken and your mistakes will be minimized”
How well did you achieve this goal:
“Say about yourself all the derogatory things you know the other person is thinking or wants to say or intends to say- and say them before that person has a chance to say them. The chances are a hundred to one that a generous, forgiving attitude will be taken and your mistakes will be minimized”
Goal:
If you must argue, remember to use a drop of honey.
Always begin in a friendly way.
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How well did you achieve this goal:
If you must argue, remember to use a drop of honey.
Always begin in a friendly way.
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Goal:
Be a good listener, encourage others to talk about themselves.
This will make you a good conversationalist
How well did you achieve this goal:
Be a good listener, encourage others to talk about themselves.
This will make you a good conversationalist
Goal:
Sincerely make the other person feel important.
(This is how to make people like you instantly)
“So I ask myself, what is there about him that I can honestly admire. I remarked with enthusiasm: I certainly like your head of hair”
How well did you achieve this goal:
Sincerely make the other person feel important.
(This is how to make people like you instantly)
“So I ask myself, what is there about him that I can honestly admire. I remarked with enthusiasm: I certainly like your head of hair”
Goal:
Get the other person saying “yes, yes”
(Socratic mehtod)
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“Socrates: Kept asking questions until finally, almost without realizing it, his opponents found themselves embracing a conclusion they would have battery denied a few minutes previously”
Commitment and consistency says that “Once people have made a choice or taken a stand, they are under both internal and external pressure to behave consistently with that commitment. This desire for consistency offers us all a shortcut to action as we recall a previous decision we have already made”
How well did you achieve this goal:
Get the other person saying “yes, yes”
(Socratic mehtod)
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“Socrates: Kept asking questions until finally, almost without realizing it, his opponents found themselves embracing a conclusion they would have battery denied a few minutes previously”
Commitment and consistency says that “Once people have made a choice or taken a stand, they are under both internal and external pressure to behave consistently with that commitment. This desire for consistency offers us all a shortcut to action as we recall a previous decision we have already made”
Goal:
Let the other person do a great deal of the talking
“Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out”
“If you disagree with them you may be tempted to interrupt. But don’t. It is dangerous. They won’t pay attention to you while they still have a lot of ideas of their own crying for expression. So listen patiently and with an open mind. Be sincere about it. Encourage them to express their ideas fully.”
How well did you achieve this goal:
Let the other person do a great deal of the talking
“Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out”
“If you disagree with them you may be tempted to interrupt. But don’t. It is dangerous. They won’t pay attention to you while they still have a lot of ideas of their own crying for expression. So listen patiently and with an open mind. Be sincere about it. Encourage them to express their ideas fully.”
Goal:
“No one likes to feel that he or she is being sold something or told to do a thing. We much prefer to feel that we are buying of our own accord or acting on our own ideas. We like to be consulted about our wishes, our wants, our thoughts.”
How well did you achieve this goal:
“No one likes to feel that he or she is being sold something or told to do a thing. We much prefer to feel that we are buying of our own accord or acting on our own ideas. We like to be consulted about our wishes, our wants, our thoughts.”
Goal:
Honestly see things from the other persons point of view.
“Remember that other people may be totally wrong. But they don’t think so. Don’t condemn them. Any fool can do that. Try to understand them. Only wise, tolerant, exceptional people even try to do this.”
How well did you achieve this goal:
Honestly see things from the other persons point of view.
“Remember that other people may be totally wrong. But they don’t think so. Don’t condemn them. Any fool can do that. Try to understand them. Only wise, tolerant, exceptional people even try to do this.”
Goal:
Be sympathetic with the other person’s ideas and desires.
(This is what everyone wants)
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The magic phrase that would stop arguments, eliminate ill feelings, create good will, and make the other person listen attentively: “I don’t blame you one iota for feeling as you do. If I were you I would undoubtedly feel just as you do.”
How well did you achieve this goal:
Be sympathetic with the other person’s ideas and desires.
(This is what everyone wants)
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The magic phrase that would stop arguments, eliminate ill feelings, create good will, and make the other person listen attentively: “I don’t blame you one iota for feeling as you do. If I were you I would undoubtedly feel just as you do.”
Goal:
Dramatize your ideas
(The movies and tv do it)
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“You are literally throwing pennies away every time a customer goes through your line: With that I threw a handful of pennies on the floor. He quickly became more attentive. I was able to get an order from him to replace all of his old machines”
How well did you achieve this goal:
Dramatize your ideas
(The movies and tv do it)
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“You are literally throwing pennies away every time a customer goes through your line: With that I threw a handful of pennies on the floor. He quickly became more attentive. I was able to get an order from him to replace all of his old machines”
