Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Virtual Retailing > VR Exam > Flashcards

VR Exam Flashcards

1
Q

What is Virtual Retailing?

A

The industry’s only online retailing solution built specifically on messaging and live video interaction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

How brief can a VR deal be?

A

30 minutes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Three benefits consumers gain with VR

A

Convenience — Saves Time — Zero Pressure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Two benefits dealers gain with VR

A

Increased Revenue — Save Time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Three Value Pillars for VR

A

Increased Conversion and customer acquisition
Frictionless e-commerce experience for consumers
Modern, streamlined, easy to use interface for dealers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Trade-in: look up via 3(+1) methods:

A

License Plate — VIN — Make/model — Manual entry

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Trade-in what information matters?

A

Make/model — Mileage — Condition — Outstanding loan payments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Rebates selected in VR follow what rules?

A

Stackability - Any offers that are incompatible will not be combined

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What documents can customer upload?

A

Driver’s license – Proof of registration — Insurance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Down payment methods

A

Credit card, debit card, PayPal, direct bank payment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is Showroom? (3 points)

A

A robust, end-to-end online shopping experience

  • Customers can shop a dealership’s inventory right from Gubagoo
  • Browse by monthly payment option
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

2 values of Showroom?

A

Improving Efficiency — Enhancing the Customer’s Experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Where does Gubagoo get vehicle images from?

A

Chrome data (new vehicles) + inventory feed (used vehicles)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

If a vehicle is sold will it be removed from Showroom?

A

Yes, overnight when the inventory feed refreshes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Customer listings show four key pieces of information

A

Date created — Customer name — Current vehicle of interest — Current estimated monthly payment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Engage customers via what four avenues?

A

Live chat – email – text – creating a link

17
Q

4 ways to suggest a new car

A

Customer’s Information Page — “Inventory” tab — “About” tab — “Deals” tab

18
Q

Benefits to Offer Builder

A

Send a special offer (custom deal) to customer via multiple channels

19
Q

4 entry buttons for Offer Builder (dealer side)

A

Add Deal — Update Deal — Suggest New Car — Add Customer

20
Q

“Test User” Customers

A
  • Toggle on and off to send test leads
  • If marked as Test User, hidden behind “test flag” in GLW
  • “Active” is the default option
21
Q

Two CTAs into a Deal (customer side)

A

Explore payment — Value Trade-in

22
Q

What happens when a customer selects “Explore my Payments”? (3)

A
  • They are opted in to receive texts, calls and emails from the dealer
  • They become a lead for the dealership
  • They get access to the tool so they can build their deal
23
Q

Can you upload videos to F&I products to accompany the description?

A

Yes

24
Q

3 components of a chat greeting

A

Welcome as if it were a physical showroom
Introduction
End with a question

25
Q

Customer pickup options

A

In-store
Pick-up
Home Delivery

26
Q

2 Options for customers in Facebook VR Chat

A

View Details - opens Dynamic VDP

Explore Payments - customer begins building their customized deal

27
Q

VR Lead Routing Department: 3 settings to mark as enabled

A

Lead routing department enabled
Show for operator
Transcript in ADF

28
Q

What network do we work from for Realtime Lenders?

A

DealerTrack and RouteOne

29
Q

Can a dealer add a lender?

A

Real-time lenders: Yes

Payment options within VR: Lenders for the payments page are configured by DealerTrack’s Finance Driver

30
Q

What happens when a customer leaves the page during the process?

A

They receive an email after the deal is completed or whenever they drop off

31
Q

Is our trade-in tool based on national or regional values?

A

Based on region using zip code

32
Q

Is JM&A integration for F&I VIN-specific?

A

F&I products are VIN-specific

33
Q

Can we add a bank or credit union to the payoff?

A

We cannot add lenders to the payoff API. It is a direct API with Route One.

34
Q

What if a state requires wet signatures on DMV paperwork?

A

We recommend signing everything available digitally, and those documents requiring a wet signature can be signed afterwards

35
Q

Payment integrations: 2 companies

A

Stripe and PayPal

36
Q

Is the dealer liable if someone finances with fraudulent information?

A

Yes, a dealer is responsible just as if it was an in-store deal

37
Q

Can we disable the “Showroom” portion of the 2.0 version?

A

Yes, this can be enabled or disabled in GB1 by the VR config team

38
Q

For pre-owned vehicle sales, how do you get the book value?

A

Currently you can add is as a field in your inventory feed

39
Q

What entry points are there for customers to get into VR? (6)

A

VSPs, VDPs, chat, Text+, FB Messenger, Showroom app

Virtual Retailing (1 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions