Voip Flashcards
What does VoIP stand for?
Voice over Internet Protocol
True or False: VoIP allows voice communication over the internet.
True
Fill in the blank: VoIP converts analog voice signals into ______ signals.
digital
What is a primary benefit of using VoIP for businesses?
Cost savings on phone calls
Multiple choice: Which of the following is a common VoIP service provider? A) Skype B) Microsoft Word C) Adobe Photoshop
A) Skype
Short answer: Name one feature that VoIP services often provide.
Call forwarding
How does VoIP improve communication efficiency in businesses?
By integrating with other communication tools and enabling remote access.
True or False: VoIP requires a traditional phone line to operate.
False
What technology is essential for VoIP to function?
Internet connection
Multiple choice: Which of the following is NOT a feature of VoIP? A) Video conferencing B) Faxing C) Call blocking
B) Faxing
What is one way VoIP can enhance customer service?
By enabling call routing and automated attendants.
Fill in the blank: VoIP can reduce ______ costs for long-distance calls.
telecommunication
Short answer: What is one challenge businesses may face when implementing VoIP?
Network reliability
True or False: VoIP can only be used on computers.
False
What is the role of codecs in VoIP?
To encode and decode voice data.
Multiple choice: VoIP can be used with which of the following devices? A) Smartphones B) Traditional landlines C) Both A and B
C) Both A and B
Fill in the blank: VoIP technology allows for ______ communication.
real-time
Short answer: How does VoIP contribute to remote work?
By facilitating communication from anywhere with internet access.
True or False: VoIP requires more bandwidth than traditional phone systems.
False
What is one security concern associated with VoIP?
Vulnerability to hacking and eavesdropping.
Multiple choice: Which of the following is a VoIP protocol? A) HTTP B) SIP C) FTP
B) SIP
What is a VoIP gateway?
A device that converts voice data between VoIP and traditional phone networks.
Short answer: What is the significance of Quality of Service (QoS) in VoIP?
To ensure high-quality voice transmission.
True or False: VoIP can enhance collaboration through features like conference calls.
True
Fill in the blank: VoIP systems can integrate with ______ software for better management.
CRM
