Vocabulary 2

Question 1

Look after

Answer 1

cuidar encargarte de ello

Question 2

set OFF

Answer 2

Perder la llamada

Question 3

break up

Answer 3

cortarse Perder la calidad de la llamada

Question 4

Hang up

Answer 4

terminar la llamada de forma inesperada

Question 5

Get through

Answer 5

to successfully make contact with someone(by telephone)

Question 6

put through

Answer 6

pasar a una persona por telefono

Question 7

Speak up

Answer 7

Hablan mas Alto

Question 8

PICK UP

Answer 8

Contestar el telefono

Question 9

To walk someone through

Answer 9

Dar ins trucciones a alguien

Question 10

Pick over

Answer 10

escoger un objeto entre muchos opciones

Question 11

call in

Answer 11

llaman a un departamento es: the customer Called in

Question 12

pin down

Answer 12

identificar algo like I was able to pin down an issue

Question 13

I Spotted an issue

Answer 13

detecte un problema

Question 14

Hang up

Answer 14

to end a conversation

Question 15

Hang on

Answer 15

To wait for a short time

Question 16

troubleshoot

Answer 16

Solucionar

Question 17

Troubleshooting

Answer 17

Solución de Problemas

Question 18

Sup call

Answer 18

llamada de supervisor

Question 19

Ghost call

Answer 19

llamada Perdida tu entras y nadie habla

Question 20

set up

Answer 20

establecer una cita

Question 21

Business days

Answer 21

Dios habiles O laborables

Question 22

Senior manager

Answer 22

Gerente superior

Question 23

IVR

Answer 23

interacting voice Response en la maquinita que te responde cuando llamar a un lugar

Question 24

Abandoned call

Answer 24

llamada silenciosa es cuando el representante no responde

Question 25

place and order

Answer 25

realizar un pedido

Question 26

Attach

Answer 26

adjuntar

Question 27

Dialer ( dailer)

Answer 27

Marcador de numeros

Question 28

Workforce

Answer 28

personal que que encarga de los horarios vacaciones lunch

Question 29

Sorry for the delay

Answer 29

DISCULPE la tardanza

Question 30

Backoffice

Answer 30

grupo de personas que llaman a los clientes para resolver algún problema

Question 31

fee

Answer 31

cargo extra

Question 32

overdue

Answer 32

pasado de fecha

Question 33

DO Shadow

Answer 33

ven escuchar a una persona hacer algo para tu aprender mientras estás en silencio

Question 34

Q A Quality assurance

Answer 34

persona que escucha tu llamada para evaluarte

Question 35

strike

Answer 35

sancion

Question 36

cubicle

Answer 36

cabina

Question 37

I’m pissed Off

Answer 37

Estoy encabronado dicho de una forma muy vulgar

Question 38

Floor Model

Answer 38

producto modelo o de exhibicion

Question 39

thrid Party

Answer 39

empresa afiliada a la empresa principal

Question 40

couching

Answer 40

hablarte algunos cosas referente a lo que hiciste

Question 41

wave

Answer 41

grupo de personas que trabajan para un proyecto específico

Question 42

Pay out OF your Pocket

Answer 42

Pagarlo de su bolsillo

Question 43

zip code

Answer 43

codigo de area

Question 44

Po Box

Answer 44

dirección de correo

Question 45

Account Holder

Answer 45

dueño de la cuenta