Vocabulary 2 Flashcards

1
Q

Look after

A

cuidar encargarte de ello

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2
Q

set OFF

A

Perder la llamada

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3
Q

break up

A

cortarse Perder la calidad de la llamada

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4
Q

Hang up

A

terminar la llamada de forma inesperada

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5
Q

Get through

A

to successfully make contact with someone(by telephone)

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6
Q

put through

A

pasar a una persona por telefono

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7
Q

Speak up

A

Hablan mas Alto

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8
Q

PICK UP

A

Contestar el telefono

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9
Q

To walk someone through

A

Dar ins trucciones a alguien

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10
Q

Pick over

A

escoger un objeto entre muchos opciones

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11
Q

call in

A

llaman a un departamento es: the customer Called in

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12
Q

pin down

A

identificar algo like I was able to pin down an issue

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13
Q

I Spotted an issue

A

detecte un problema

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14
Q

Hang up

A

to end a conversation

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15
Q

Hang on

A

To wait for a short time

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16
Q

troubleshoot

A

Solucionar

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17
Q

Troubleshooting

A

Solución de Problemas

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18
Q

Sup call

A

llamada de supervisor

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19
Q

Ghost call

A

llamada Perdida tu entras y nadie habla

20
Q

set up

A

establecer una cita

21
Q

Business days

A

Dios habiles O laborables

22
Q

Senior manager

A

Gerente superior

23
Q

IVR

A

interacting voice Response en la maquinita que te responde cuando llamar a un lugar

24
Q

Abandoned call

A

llamada silenciosa es cuando el representante no responde

25
place and order
realizar un pedido
26
Attach
adjuntar
27
Dialer ( dailer)
Marcador de numeros
28
Workforce
personal que que encarga de los horarios vacaciones lunch
29
Sorry for the delay
DISCULPE la tardanza
30
Backoffice
grupo de personas que llaman a los clientes para resolver algún problema
31
fee
cargo extra
32
overdue
pasado de fecha
33
DO Shadow
ven escuchar a una persona hacer algo para tu aprender mientras estás en silencio
34
Q A Quality assurance
persona que escucha tu llamada para evaluarte
35
strike
sancion
36
cubicle
cabina
37
I'm pissed Off
Estoy encabronado dicho de una forma muy vulgar
38
Floor Model
producto modelo o de exhibicion
39
thrid Party
empresa afiliada a la empresa principal
40
couching
hablarte algunos cosas referente a lo que hiciste
41
wave
grupo de personas que trabajan para un proyecto específico
42
Pay out OF your Pocket
Pagarlo de su bolsillo
43
zip code
codigo de area
44
Po Box
dirección de correo
45
Account Holder
dueño de la cuenta