Vocabulary Flashcards
What is trust and rapport? What does it look like within a session?
Building trust and rapport is a way of connecting with the client.
It often looks like asking personal questions, sharing small things about yourself or things you have in common, or taking the time to inquire about the client’s personal life genuinely.
resource: healthcoachpracticeexam.com
What are some ways to build trust with your client? (x3)
- Authenticity
- Mindfulness
- Confidentiality
Resource: Moore, Margaret, et al. Coaching Psychology Manual. Wolters Kluwer, 2016.
What is a simple reflection?
Reflections are a way of mirroring back to the client what the client is saying, both to show your understanding of what they are communicating and to allow them to hear their own words and thoughts a second time. A simple reflection often uses some of the client’s own words.
Resource: healthcoachpracticeexam.com
Why does a coach ask “permission” before sharing information?
Permission is a way of ensuring that the client understands they are the one guiding the coach-client relationship. It can often look like posing questions such as, “May I share something with you…”
What is Active Listening? ( x7).
The coach is listening to what the client is saying behind her words and inferring what the client’s emotions might be to get clarity on where she stands in a situation.
Skills used in Active Listening:
1. Paraphrase and restatement.
2. Reflection of feeling.
3. Use of silence.
4. Relying on intuition.
5. Request for clarification.
6. Acknowledgement.
7. Summarization.
Resources:
NBHWC Practice Test, https://healthcoachpracticeexam.com.
Arloski, Michael. Wellness Coaching for Lasting Lifestyle Change. Whole Person, 2014.
Sustain Talk
Sustain talk is language or things that coaches say or do that increase the client’s resistance and that move the client towards resistance and staying the same.
Example: “Why do you think you haven’t made a change yet?”
Self-Efficacy
An individual’s belief in his or her capacity to execute behaviors necessary to produce specific performance attainments.
Define Change Talk? What acronym is used to help recognize change talk?
Is the client’s commitment to change. We can use the acronym of D.A.R.N. C.A.T. to recognize the different phases of change are client’s are in.
D - Desire
A - Ability
R - Reasons
N - Needs
This identifies clients committed to making a change.
C - Commitment
A - Activation
T - Taking Steps
Resource: Rollnick, Stephen 1952-, and William R. Miller. Motivational Interviewing: Helping People Change. Guilford Press, 2013.
What does the acronym D.A.R.N. C.A.T. stand for?
D - Desire
A - Ability
R - Reasons
N - Need
C - Commitment
A - Activation
T - Taking Steps
Resource: Rollnick, Stephen 1952-, and William R. Miller. Motivational Interviewing: Helping People Change. Guilford Press, 2013.
What are the 6 dimensions of wellness as developed by Dr. Bill Hettler.
The Six Dimensions of Wellness are:
- Occupational
- Physical
- Social
- Intellectual
- Spiritual
- Emotional
In the Six Dimension of Wellness Model define Occupational.
Occupational is one of the six dimensions of wellness. It connects with people’s career or business aspirations and is connected to their sense of personal achievement and gain.
In the Six Dimension of Wellness Model, define the Environmental Dimension.
Environmental is one of the six dimensions of wellness. A person is not an island, their environment influences their state of being and can have real factors like determining how often they are in nature or how easy it is for them to access community resources like grocery stores, banks, etc.
Resource: NBHWC Practice Test, https://healthcoachpracticeexam.com/.
Define the 6 dimensions of Wellness Model created by Dr. Bill Hettler.
Defining wellness as an active process through which people become aware of and make choices toward a more successful existence:
1. contribution
2. connection
3. values
4. self-care
5. self-determination
6. contribution.
Resource: Moore, Margaret, et al. Coaching Psychology Manual. Wolters Kluwer, 2016.
In the Six Dimension of Wellness Model, define the Social Dimension.
Social is one of the six dimensions of wellness. Social isolation can often lead to problems with wellness. Relationships are an important component of a healthy life.
Resources: NBHWC Practice Test, https://healthcoachpracticeexam.com/.
In the Six Dimension of Wellness Model, define the Intellectual Dimension.
Intellectual is one of the six dimensions of wellness. A healthy and well person takes opportunities to expand their mind in ways that interest them, following creativity, passions, and interests.
Resource: NBHWC Practice Test, https://healthcoachpracticeexam.com/.
What is the 5’Ds cycle of Appreciative Inquiry?
Name the five dimensions.
A transformational change process includes the following five dimensions:
1. Define
2. Discover
3. Dream
4. Design
5. Destiny
5. Destiny
AI emphasizes life-giving experiences, core values, generative conditions, and heartfelt wishes as it energizes the client to learn to make new contributions and express new ways of being in the world. That is the fuel for destiny.
- Best Experience: “Tell me a story about the best experience you have had dealing with such problems in the past.”
- Core Values: AI emphasizes life-giving experiences, core values, generative conditions, and heartfelt wishes as it energizes the client to learn to make new contributions and to express new ways of being in the world. That is the fuel for destiny.
- Generative conditions: AI opens up the conversation to include environments, systems, communities, organizations, networks, movements, relationships, processes, policies, practices, structures, and resources.
- Three wishes - “ Tell me about your hopes and dreams for the future. If you found a magic lamp and a genie were to grant you three wishes, what would they be?
The purpose of these discoveries is to boost energy and strengthen self-efficacy of client’s through the vivid reconstruction of mastery experiences.
Resources:
Moore, Margaret, et al. Coaching Psychology Manual. Wolters Kluwer, 2016.
NBHWC Practice Test, https://healthcoachpracticeexam.com/.
Define the first Dimension “Destiny” of the Appreciative Inquiry model.
Destiny - Clarifying - what is the focus? The process begins by securing an agreement between the Coach and client on what the client wants to learn (topic choice) and how the client wants to learn it ( method choice). To narrow down the topic, the client would like to focus on.
Resources:
Moore, Margaret, et al. Coaching Psychology Manual. Wolters Kluwer, 2016.
NBHWC Practice Test, https://healthcoachpracticeexam.com/.
Define the Second Dimension “Discovery” of the Appreciative Inquiry model.
Discover - Appreciating - what gives life meaning? To assist clients in discovering promising examples of their desired outcomes, both past and present. The discover phase is the most important phase in the coaching session. It elevates self-confidence and self-efficacy and lays the foundation for all that follows.
Resource:
Moore, Margaret, et al. Coaching Psychology Manual. Wolters Kluwer, 2016.
NBHWC Practice Test, https://healthcoachpracticeexam.com/.
Define the third Dimension “Dream” of the Appreciative Inquiry model.
Dream - “What might be? Envisioning. The client dreams (Envision) outcomes. This is the opportunity for the client to dream up positive outcomes so that she can create an action plan to move forward. Once clients have discovered the best of “What is,” it is time to encourage them to envision the best of “What might be.” The discoveries of the last phase are used to create a dream that is grounded in the client’s history, as it expands the client’s potential.
Resources:
Moore, Margaret, et al. Coaching Psychology Manual. Wolters Kluwer, 2016.
NBHWC Practice Test, https://healthcoachpracticeexam.com/.
Define the fourth Dimension “Design” of the Appreciative Inquiry model.
Design - “How can it be?” (Co-constructing compelling goals) The client is creating an actionable plan to move forward.
The design phase of the AI process gives the dream legs by working to align the client’s infrastructure with the dream. Clients are asked to make proposals and set goals as to how the dream would manifest itself in terms of habits, procedures, systems, technology, roles, resources, relationships, finances, structures, and stakeholders.
Resources:
Moore, Margaret, et al. Coaching Psychology Manual. Wolters Kluwer, 2016.
NBHWC Practice Test, https://healthcoachpracticeexam.com/.
Define the fifth Dimension, “Destiny” of the Appreciative Inquiry model.
Destiny - “What will be?” (How to empower, learn, and improvise) Innovating. The destiny phase is where a client’s dreams become the reality in which they are living. AI is an action process that makes dreams come true and makes dreaming intrinsic to the client’s way of being in the world. Client’s learn to make the 5’d model the preferred approach to problems and opportunities in order to fulfill their destinies.
Resources:
Moore, Margaret, et al. Coaching Psychology Manual. Wolters Kluwer, 2016.
NBHWC Practice Test, https://healthcoachpracticeexam.com/.
A. CONFIDENTIALITY
The coaching relationship is built on a foundation of confidentiality. Clients need to know that the information they share with their coaches will not be shared with others. A coach should make this clear orally and in writing.
What is HIPPA?
Health Insurance Portability Accountability Act requires that covered entities must comply with the law’s requirement to protect the privacy of an individual’s health information.
C. AUTHENTICITY
Coaches and clients should agree “to share what is there.” With courage, because honest communication leads to learning and growth.
What is mindfulness?
Mindfulness is the non-judgmental awareness of what is happening in the present moment. Mindfulness is a way to break loose from being on autopilot. By paying attention to our thoughts, feelings, behaviors, and relationships, we wake up to the experience of what is happening around us. Mindful listening involves listening for the meaning of the whole, including such diverse elements as a client’s best experiences, core values, meaningful moments, feelings, current challenges, and future dreams.
What are the 3 core coaching skills?
- Mindful Listening - Listening to that brings full non-judgmental awareness of what someone is saying in the present moment.
- Open-Ended Inquiry - Open-ended questions beginning with “What and How.”
- Perceptive Reflections - are another form of listening. The coach perceptively paraphrases and reflects on what the clients are saying.
What is a confidence ruler?
F. A Confidence Ruler is a Motivational Interviewing confidence tool for exploring motivation to change. These scoring rulers enable clients to think out loud and quantify qualitative topics that are hard to pin down – their readiness, willingness, and ability to change.
