Vocabulary

Question 1

Possession of the means or skill to do something.

Answer 1

Ability

Question 2

Giving the sender full, undisturbed attention with the intention of fully receiving his or her message.

Answer 2

Active Listening

Question 3

Forceful communication style often carried out in a loud and hostile manner.

Answer 3

Aggressive Communicator

Question 4

Productive communication style used by those who express their ideas while listening attentively to others.

Answer 4

Assertive Communicator

Question 5

A theory that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; (3) over time, those who do not fit in well are more likely to leave.

Answer 5

Attraction - Selection - Attrition (A-S-A)

Question 6

The unpredictable and uncontrollable but normal reduction of the workforce due to resignations, retirement, sickness, or death.

Answer 6

Attrition

Question 7

Leadership style that jeeps close control over subordinates and does not seek much input from others.

Answer 7

Autocratic style

Question 8

Factor that prevents the receiver from receiving and understanding the message accurately.

Answer 8

Barrier to effective communication

Question 9

Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan.

Answer 9

Behavioral Event Interviews

Question 10

Means of passing information from sender to recipient, such as via face-to-face meeting or telephone call.

Answer 10

Channel

Question 11

Guide that publicly sets out an organization’s key values and ethical obligations.

Answer 11

Code of Ethics

Question 12

Ability to take something away or punish someone for noncompliance.

Answer 12

Coercive Power

Question 13

Sharing understanding and meaning via oral, nonverbal, and written forms.

Answer 13

Communication

Question 14

Dominant way in which an individual interacts and exchanges information with others.

Answer 14

Communication Style

Question 15

The relationship-oriented behaviors of a leader.

Answer 15

Consideration

Question 16

The attitudes, values, and standards of behavior that distinguishes one organization from another.

Answer 16

Corporate Culture

Question 17

Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally.

Answer 17

Corporate Social Responsibility (CSR)

Question 18

Linking of organizational goals with the employees’ personal goals.

Answer 18

Cultural Alignment

Question 19

The existence of a variety of cultural or ethnic groups within a workplace.

Answer 19

Cultural Diversity

Question 20

Framework for assessing organizational culture and organizational dynamics.

Answer 20

CVF Model

Question 21

A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses.

Answer 21

Design Thinking

Question 22

When information transmitted is interpreted by the receiver in the way it was intended by the sender.

Answer 22

Effective Communication

Question 23

The capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.

Answer 23

Emotional Intelligence

Question 24

The level of a person’s emotional intelligence, often represented by a score in a standardized test.

Answer 24

Emotional Quotient

Question 25

Being attuned and sensitive to the emotional states of others.

Answer 25

Empathy

Question 26

Behaviors that focus on supporting employees.

Answer 26

Employee-Member-Centered Behaviors

Question 27

The level of a person’s emotional intelligence, often as represented by a score in a standardized test.

Answer 27

EQ

Question 28

Principals that serve as a guide about how to behave

Answer 28

Ethics

Question 29

Power based on knowledge and special skill or experience.

Answer 29

Expert Power

Question 30

A person who is officially designated as the leader of the group.

Answer 30

Formal Leaders

Question 31

When organizations carry about CSR mission in an inauthentic way, using them to increase publicity rather than to spur real change.

Answer 31

Greenwashing

Question 32

Form of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate.

Answer 32

Idealized Influence

Question 33

Dilemma in which the ethical choice would be in violation of established laws.

Answer 33

Illegal-Ethical

Question 34

Someone who uses their personal skills to contribute to a team.

Answer 34

Individual Contributor

Question 35

Form of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use.

Answer 35

Individualized Consideration

Question 36

The way individuals attempt to influence one another in organizations.

Answer 36

Influence Tactics

Question 37

A person who is not officially appointed as the head of a group.

Answer 37

Informal Leader