Vocab Test 1- Funeral Service Mgmt

Question 1

Regulating the activities or course of activities of an organization; to guide and or supervise the activities of an organization

Answer 1

Actuating (Directing)

Question 2

The art of making the public aware of the services or commodities that a business has for sale

Answer 2

Advertising

Question 3

Let the seller beware

Answer 3

Caveat Venditor

Question 4

Regulating the activities or course of activities of an organization; to guide and/or supervise the activities of an organization

Answer 4

Directing (Actuating)

Question 5

A sudden misfortune, resulting in the loss of life and or property

Answer 5

Disaster

Question 6

an unforeseen combination of circumstances that results in a need for immediate action

Answer 6

Emergency

Question 7

a management function which compares organizational and individual performance with predetermined standards or expected results

Answer 7

Evaluating (Controlling)

Question 8

then obtaining and maintaining of adequate workspace and funeral equipment

Answer 8

Facilities Management

Question 9

the efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights

Answer 9

Financial Mgmt

Question 10

admin of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial mgmt

Answer 10

Funeral Service Mgmt

Question 11

broad statements about what an organization wants to achieve; developed in the strategic planning process; they form the basic plan or direction toward which decisions and activities are focused.

Answer 11

Goals (objectives)

Question 12

motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives

Answer 12

Human Relations

Question 13

process of acquiring, training, developing, motivating, and appeasing a sufficient quantity of qualified employees to perform necessary activities; and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction

Answer 13

Human Resource Mgmt (Personnel Mgmt)

Question 14

the process of planning and executing the development, pricing, promotion and distribution or an organizations goods and/ or services

Answer 14

Marketing Mgmt

Question 15

the purchasing, pricing, display, and sale of merchandise

Answer 15

Merchandising

Question 16

specific statements of ends, the achievement of which are contemplated within a specific time period

Answer 16

Objectives (goals)

Question 17

the admin and supervision of office duties and functions

Answer 17

Office Mgmt

Question 18

to arrange or constitue in interdependent parts, each having a specific function or relation with respect to the whole; arrangement and distribution of work among members of an organization

Answer 18

Organizing

Question 19

function of determining in advance what needs to be accomplished in order to achieve a particular goal

Answer 19

Planning

Question 20

Services provided by a funeral service organization that occur after final dip

Answer 20

Post Need Services (After Care, Follow Up Services

Question 21

efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved

Answer 21

Total Quality Mgmt