Visitor/Complainant/Customer Model

Question 0

Describe a complainant client-

Answer 0

There is a problem but no solution.
There is recognition there is a problem, but the solution lies with others.
Therapist’s response is inadequacy.

Question 1

Describe a visitor client-

Answer 1

No problem & no solution.
Client has no personal investment, and usually has been sent.
Therapist’s response is frustration.

Question 2

Describe a customer client-

Answer 2

There is a problem AND a solution.
Client recognises there is a problem and a willingness to work on the solution.
Therapist’s response is mutual liking.