VIP Rewards

Question 1

1. How long does a player have to claim a boost in telegram before it expires?
   a. 30 days.
   b. 90 days.
   c. 60 days.
   d. None of the above.

Answer 1

a. 30 days.

https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-GeneralInformation

Question 2

2. When the boost is claimed, how long does a player have to use it before it expires?
   a. 30 days.
   b. 90 days.
   c. 60 days.
   d. None of the above.

Answer 2

b. 90 days.

https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-GeneralInformation

Question 3

3. If a player complains through chat or email about the amount received from a boost, what should you do to help?
   a. AR to Supervisor.
   b. Assure the player the amount is correct.
   c. Tag the contact in Intercom.
   d. Escalate to the PS-Escalations group in Mattermost.

Answer 3

c. Tag the contact in Intercom.

https://confluence.itspty.com/display/PSKB/Boost+Complaints

Question 4

4. What happens to a Tier 10 no bonus player trying to claim the boosts?
   a. They’re not eligible to claim.
   b. They receive the minimum amount possible.
   c. They can participate and claim their boost based on action.
   d. B & C are correct.

Answer 4

b. They receive the minimum amount possible.

https://confluence.itspty.com/display/PSKB/Sharp+No+Bonus

Question 5

5. How are the Weekly and Monthly cash boosts calculated?
   a. Based on recent weekly / monthly activity
   b. Influenced by the current VIP rewards level
   c. Higher activity results in greater rewards.
   d. All of the above.

Answer 5

d. All of the above.

https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-GeneralFAQ

Question 6

6. Where can the players view their obtained rewards?
   a. My Account > Promotions
   b. My Account > Bet History
   c. My account > Transactions
   d. Players can’t see their obtained rewards

Answer 6

c. My account > Transactions

https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-HowtoReviewVIPCashBoosts

Question 7

7. What are the Cash Boost benefits?
   a. No Rollover
   b. Available to all players worldwide
   c. Only available for USA and Canada players
   d. A & B are correct

Answer 7

d. A & B are correct

https://confluence.itspty.com/display/PSKB/Claiming+Boosts+via+Telegram#ClaimingBoostsviaTelegram-GeneralInformation