Viking Cruises

Question 1

How many Viking Ships in fleet and what are their names

Answer 1

6 and the names are Sea, Sun, Sky,Orion,Jupitor,star

Question 2

How many passengers and crew does viking have

Answer 2

930 guests and 602 crew

Question 3

Why cruise with Viking?

Answer 3

The World’s Leading Small Ship Cruise Line
Our intimate, inclusive cruise itineraries are designed to help you explore and engage with your destination through its food, culture, countryside and customs. Here is some of what we feel defines the Viking Difference.

Question 4

What Viking is not?

Answer 4

When most cruise lines are building bigger and more over-the-top ships offering a multitude of experiences to a broad spectrum of ages, we provide you with all that you need, and nothing you do not.

Question 5

What are the not’s of Viking?

Answer 5

1. no casinos,
   2.no umbrella drinks,
   3 no kids under 18,
   4 no photographers,
   5.no art auctions,
   6.no charge for wifi,
   7 no charge for beer and wine at lunch and dinner,
2. no charge for speciality restaurants,
   9.no smoking
   10 No formal nights, butlers
3. No charge for Laundreys
   12 No waiting in line
   13 no nickel and diming

Question 6

What is the Viking’s way

Answer 6

With more itineraries in more destinations worldwide, we offer behind-the-scenes insights and opportunities that set us apart from other travel companies. In addition to our included tours of must-see cultural highlights, we also go beyond, sharing with you The Viking Way® with our Local Life, Working World and Privileged Access® experiences—opening doors to people and places otherwise difficult to visit.

Question 7

What are the specifications of the Viking Ships

Answer 7

Only 930 guests
Length: 745 feet
Beam: 94.5 feet
Class: Small ships

Question 8

How Many Decks?

Answer 8

10 - 9 and the 10th deck is called A

Question 9

What is on deck 1?

Answer 9

The Spa
The Shops
The Fittness Centre
The Salon
The Viking Living Room
The Viking Bar
Guest Services

Question 10

What is on deck 2?

Answer 10

The Theater & Bar
Cinema 1 & 2
Torshavn
The Shops
Atrium
The Restaurant
Wraparound Promenade

Question 11

What is on deck 3?

Answer 11

Staterooms 3000-3097
Self-service launderette
Atrium (top level)

Question 12

What is on deck 4?

Answer 12

Staterooms 4000-4123
Self-service launderette
Explorer Suites two in front
and two in aft

Question 13

What is on deck 5?

Answer 13

Staterooms 5000-5111

Self-service launderette

Question 14

What is on deck 6?

Answer 14

Navigational Bridge
Staterooms 6000-6099
Self-service launderette
Staterooms 6020 and 6021 are ADA staterooms. Room configuration varies; ask for details.

Question 15

What is on deck 7?

Answer 15

Main Pool (with retractable roof)
Explorers’ Lounge (main level)
Wintergarden
Aquavit Terrace (with al fresco dining)
Infinity Pool & Hot Tub

Question 16

What is on deck 8?

Answer 16

Staterooms 8000-8019

Explorers’ Lounge (upper level)

Question 17

What is on deck 9?

Answer 17

Outdoor Gym & Yoga Area

Question 18

What are the different types of Suites? and their relative abbrivations?

Answer 18

Verandah Suite = Abbrivation? is V1 and V2
Deluxe Verandah Suite = Abbrivation? DV1, DV2, DV3,DV4 and DV6
Penthouse Verandah Suite = Abbriavation? PV1, PV2,PV3
Penthouse Juniour Suite = Abbrivation? PS1,PS2,PS3
Explorer Suite = Abbrivation? OS, ES1, ES2, ES3

Question 19

What awards has Viking Cruises been awarded since launching ?

Answer 19

WORLD’S BEST AWARDS - 2018, 2017, 2016

For the third year in a row, Viking was named a #1 Ocean Cruise Line by Travel + Leisure readers in the World’s Best Awards 2018. This award reinforces our position as a formidable industry leader.

Viking won the same Ocean Cruise Line award in 2016 and 2017, overtaking the spot previously held by a luxury cruise line for 20 years. Viking is immensely proud of receiving this honor just one year after its first oceangoing vessel, Viking Star, set sail on her maiden voyage.

Question 20

Did you know?

Answer 20

1. Viking has been rates the #1 choice of cruisers by cruise critic - 10 out of 12 cruise critic categories
2. A Travel + Leisure World’s Best
3. Newest Small Ship Fleet
4. Spacious All Veranda Staterooms
5. Abundant Dining Options
6. More Time in More Ports
7. The Best Value at Sea

Question 21

How many dining venues are onboard Viking?

Answer 21

10 + Room service

Question 22

Can you name them?

Answer 22

The Kitchen Table - location Deck 1
The Restaurant - Location Deck 2 (the aft of the ship) the main dining venue
The Chef’s table - Location Deck 1
Manfredi’s - Location Deck 1

Question 23

what are the closing questions?

Answer 23

Would you like to move forward?

• Are you ready to get started?
• Can we go ahead?
• We can start the process today with a credit card if you’d like.
• Should we go ahead and secure that cabin?
• You’re free to make changes up to 4 months prior to departure. Your booking is not etched in stone. Let’s reserve it so we don’t lose it.
• Let’s get this off your plate and start the paperwork. What do you think?
• Let’s start the process so you can get back to enjoying this beautiful ship. Sound good?

Question 24

How do you handle the objection “am I getting a good deal”

Answer 24

Viking is a spectacular value for the money. you get so much value e.g. free beer and wine with lunch and dinner, free shore excursion in every port, no charge for speciality restaurants, longer time in port by far! Viking Cruise fares are highly inclusive, offering wine and beer with meals, complimentary Wi-Fi and an excursion in every port at no extra cost. Their intimate cruise itineraries are designed to help clients explore and engage with each destination through its food, culture, countryside and customs.List the inclusions. Contrast against competition. 8 day cruises require a lot of travel in a short amount of time. 15

days allow you to relax and enjoy, and the per diem cost is typically lower than on a shorter cruise.

Question 25

How do you handle the objection “Urgency” why should I book now?

Answer 25

The deals being offered for booking on board may not be available if you chose to wait. “You have a busy schedule on this itinerary I’m sure, why don’t we book it now so we dont’ have to make another appointment?

Question 26

Credibility

Answer 26

Be the Viking Expert on board. There’s no one more qualified to guide your guests to their next cruise, and you know it. Guests can still utilize their Travel Agent when booking onboard.

Question 27

Lack of Pain

Answer 27

We are the small ship experts, and many cruises only have one or two embarkation dates a year. Now is the time to book before it gets sold out. When will you have this opportunity again? Don’t let it pass you by.

Question 28

Lack of Authority

Answer 28

Why don’t we invite your wife down? Can we schedule a time to meet with all parties involved? Why don’t we all go to dinner together and discuss over a nice meal

Question 29

what are the techniques to use so you don’t come off as pushy

Answer 29

1. Be Respectful – Acknowledge objections as valid concerns, the present a soft pushback. Keep the tone light and cheerful, and be prepared to move on if client is remains firm. Accept that some people are just shopping.
2. Accept and Probe – Every objection is founded in underlying belief – don’t take what a client says at face value. Instead, ask follow-up questions to help you continue the conversation and identify areas where your client might have unmet needs.
3. Use a Success Story – Acknowledge their objection is one you’ve heard before and explain how you helped a previous client overcome it.