Video Content Lesson 6 Flashcards

2
Q

Business Continuity Plans (Project Scope)

A
Industry and Professional Standards
Legislative Compliance
Overview
Organization Analysis
Planning Team
Resource Requirements
Legal Requirements
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3
Q

Industry and Professional Standards

A

National Standard on Preparedness (NFPA 1600)
ISO 17799 (Comprehensive set of controls comprising best practices in Information Security)
DSS (Defense Security Service) (Personnel Security Investigation, Industrial Security, Security Education)
NIST (National Institute of Standards and Technology)
Good Business Practice and Standard of Due Care (what would a reasonable man do under normal circumstances?)

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4
Q

Legislative Compliance

A

HIPAA (Health Insurance Portability and Accountability Act) (document retention, mandatory document destruction)
GLB (Graham-Leach-Bliley) (protect customer information from any anticipated threats or hazards)
Patriot Act (several sections that require information be available when required)
International Regulations
Industry Regulations and Requirements

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5
Q

Overview

A

Business Continuity Plan (BCP)
Ensures business can continue in the event of an interruption
4 Distinct Phases of BCP
1-Business Organization Analysis
2-Planning Team
3-Required Resource Assessment
4-Legal and Regulatory Resource Requirements

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6
Q

Organization Analysis

A

Understand business and business practices
1-Critical Business Functions
2-Tangible and Intangible Value
Identify All Stakeholders in Business Continuity Plan (Operational Departments, Critical Support Services, Senior Executives)

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7
Q

Planning Team

A

Involve personnel from various levels and areas in the organization
Consider representatives from (Core Services Departments, Critical Support Departments, IT Department, Security Department, Legal Department, Upper Management (requires support from them for time committments, interruption of regular service, budget))

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8
Q

Resource Requirements

A

Planning team must fully consider all required resources
Budget to purchase resources (Time requirements)
BCP testing, training, and maintaining phase (may require substantial equipment purchases)
BCP Implementation (to enforce business continuity because it has been interrupted)

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9
Q

Legal Requirements

A

Legal requirements may supersede business requirements
BCP may be required to be maintained according to published standards
Business may have contractual obligations to customers
BCP may be a contract stipulation
A sound BCP may satisfy due care and due diligence requirements

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10
Q

Business Impact Analysis

A
Overview
Interruption
Resource Prioritization
Continuity Strategy
BCP Approval
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11
Q

Overview

A

Identifies Critical resources and threats to those resources
1-Establish business priortie (Biggest business impact is top priority)
2-Risk assessment (identify and categorize risks, quantify as much as possible)
3-Identify Alternative means (can business be done a different way)

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12
Q

Interruption

A

Loss of revenue/profits (some losses may be unrecoverable)
Loss of reputation (can customers trust be recovered?)
Legal or regulatory violations (penalties could be severe)

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13
Q

Resource Prioritization

A

Business Unit Priorities (What business functions are the most important?)
Allocate BCP budget to most severe risks first, then countinue dow the prioritized list
Consider both qualitative and quantitative risk priority rankings

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14
Q

Continuity Strategy

A

BCP team establishes procedures to protect provisions and processes (People are highest priority-no exceptions) (protect and provide for their immediate needs)
Building and facilities (protect facilities or offer alternatives)
Infrastructure (communications, protect and provide alternatives)

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15
Q

BCP Approval

A

Put BCP together
Document BCP
Submit BCP for approval (ensure upper MGT fully endorses the plan)
Implement the BCP (Put all controls in place, Acquire and install any necessary hareward and software)
Train BCP participants

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16
Q

DRP Planning and Recovery

A
Overview
Identification
Crisis management
Recovery
Data Center Alternatives
More Alternatives
Processing Agreement
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17
Q

Overview

A

Disaster Recover Plan (DRP)
Restores Critical Business Functions after a disaster
The Goal is to restore to a point prior to the disaster
DRP picks up where the BCP stops
DRP covers disasters not specifically addressed in the BCP
Planning Team can be same as BCP team
Some organizations approach their BCP and DRP as a unified process

18
Q

Identification

A

Initial step of DRP is to identify possible disasters (Consider local factors, weather, seismic events, geography)
Natural disasters (Earthquakes, Floods, Storms (Hurricans, Tornadoes, Electrical Storms), Fires)
Man-made disasters (Fires, Bombing, Power or other utility outages, Terrorism, Hardware/Software failures, Strikes, Thefts)

19
Q

Crisis Management

A

1-Handle the Crisis First
In all cases, people are more important than the business
2-Follow the DRP (eliminates making decisions under pressure) (pilots use these)

20
Q

Recovery

A

How will the recovery be accomplished? (Rebuild ability for business to function–Recovery time objective (How long will it take?))
Recovery point objective (at what point is the recovery consider complete?)
Maximum tolerable downtime (How long can the business afford to be down?) (May be longer than recovery time objective)

21
Q

Data Center Alternatives

A
If We have LOST Data Center
Provide infrastructure for critical business processes
Identify Alternatives (Cold Site, Warm Site, Hot Site, Mobile Site, Selection Criteria)
Cold Site (bare room with basics, least expensive option, requires the most work and time to restore operations, takes 24 hours or more to bring up to working condition)
Warm Site (Cold Site Plus Computer Hardware, loaded basic operating software, pretty much ready to go with applying patches, etc. 12 hours to bring up)
Hot Site (Facility with the same hardware and software capabilities as the  primary data center, software and data are up to date, very expensive, administrators must keep both sites up to date, Short cutover time)
Mobile Site (Trailer as cold site or warm site)
22
Q

More Alternative

A

Selection Criteria (cost, maintenance overhead, maximum allowable downtime, if using warm/cold site bring system up must use all personnel and be NUMBER 1 Priority

23
Q

Process Agreement

A

Reciprocal agreement with a similar company (each company will be backup for the other company-potentially add you if problem arrises)
Mutual Processing agreement (Similar to above but share all the time)

24
Q

Recovery Plan

A
Emergency Response
Data Backup
Backup Types
Off-site Storage
Utilities
Logistics
Emergency Services
25
Q

Emergency Response

A

Develop checklists and train personnel how to use them
Notify Personnel of emergency
Work with others (IT, management, emergency workers, law enforcment)

26
Q

Data Backup

A

Recovery requires that a secondary copy of data exists (the purpose is to bring the data back up online)
Backups and off-site storage (real-time replication, fault-tolerant mechanisms, logs)
What must be backed up to recover from total loss? Identify it
Operating system, software, and configuration and data files MUST be available
How often do you back up? (dependent on volatility and recovery time
Replication system
Log-based replication

27
Q

Backup Types

A

Full backup
Requires lots of
Incremental Backup (time/date stamp changed since last backup)
Differential Backup (backup to last full backup; less time to recover than using incremental backup)
Online Backup (backup while database is online)
Offline Backup (backup while database is offline)

28
Q

Off-site Storage

A

Proper storage facility for backups
Geographically separate from primary source
Environmentally-controlled
Secure transport and storage
Enter Software Escrow arrangements (protected copies of licensed software, protection from a disaster with the software provider)

29
Q

Utilities

A

External Communications (verify providers disaster plans)
This includes data services
Utilities (Electricity, Water, Telephone)

30
Q

Logistics

A

Able to Transport your goods?

Bringing goods in (provider may have strike)

31
Q

Emergency Services

A

Develop relationships with Fire, Medical, and Law Enforcement
Document everything
Make Document available and visible
Planning for RESPONSE to a Disaster

32
Q

Recovery Plan Implementation

A

Make sure that it is formally adopted
All Personnel are fully trained
Test it

33
Q

Overview

A

Present the plan to upper managerment
Plans success depends on top-down support
Have upper MGT announce/unveil plan
After acceptance, begin implementation process
Make sure the plan is driven by upper MGT

34
Q

Training

A

First step in Implementation
Make sure all participants understand how to fulfill their roles in the recovery process (Assign roles, make sure that each person is confortable with their role, ensure they know how to ful their roles)
2nd Step
Conduct overall awareness campaigns (make everyone else aware of who the players are and what they will be doing should the plan be enacted)
Make sure that all personnel are kept current
Whenever configurations change, the disaster recovery plan has to be revisited, revalidated and should also change (any time any part of the plan is changed, let everyone know)
Ensure all documentation is current and easily accessible

35
Q

Checklist Test

A

The last step is to test the plan
Checklist test is simplest and easiest test (submit checklist to each team member, each DRP team member follows all of the steps and gives feedback, functions as a test and makes every member aware of what the checklists look like)

36
Q

Structured Walk-through

A

Next type of test (not full blown test but uses role playing around a table)
Provides opportunities for immediate feedback and open discussion

37
Q

Simulation Test

A
Another test (takes role playing further
DRP team evaluates specific scenarios and partially tests by simulating as much of the disaster as feasible without disrupting the business
38
Q

Parallel Test

A

Next Test
Enables full processing functionality at the alternate site
Warm/Cold site and bring it up to spead
Let primary data center run but bring up alternate site to see how well it works

39
Q

Full-interruption Test

A

The only REAL test (others simulate)
Pull plug on data center
MUST have prior upper MGT support
Can cause substantial business process interruption